Will not load from internet

I cannot load my  online banking documents (PDF) get message that reader is on. have uninstalled and reinstalled reader and still get same message.

What is your operating system & browser? os=vista browser=IE
How do you download these PDF documents? auto (by clicking on the files)however can save to computer then open
What is the exact message you are getting?
blank or gray screen.....close reader then message comes up:
There is a problem with Adobe Acrobat/Reader.
If it is running, Please exit and try again. (103:103)

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