Will not show headers of word doc files

I format Word doc files into pdf files to print paperback books. I set the files up with headers and footers. When I am finished I do a print preview and both the headers and footers show up fine but when I convert to pdf the headers aren't there. I am assuming that this is a configuration issue but can't figure out how to fix it. Any suggestions? I would appreciate some help??

I am using Word 2007.  I create the header by clicking on headers and footers and filling out the information. I know that I am getting the header in there securely because when I do a print preview it shows up just fine. It just doesn’t travel over to the pdf version. (though the footers make it just fine) I go to Acrobat, click on the create pdf version button and I get a nice pdf version (minus the header)
Thank you for responding. I hope you can help!
Linda
PawPrints POD

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