Will there be a new Technical Communication Suite when CS5 will be released next month ?

Dear Forum,
will there be a new Technical Communication Suite when CS5 will be released next month (April 2010) ?
We are close ordering the Technical Communication Suite 2 - will there be a grace period to get the
new version without getting charged again ?
Greetz from Europe,
Speedtriple

I'm wondering about that too.
I've been stuck before when I bought TCS, then tried to upgrade just Captivate when v4 was released, and couldn't do it. Took months to get my money back for the CS4 download.
Seems that anyone who buys a suite gets penalized for it. Surely it's in Adobe's best interest to upgrade users who invested in the more expensive product?

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Adobe RoboHelp 7 and the Adobe Technical Communication Suite have just been posted

Hi, folks.
The long-awaited Adobe RoboHelp 7 and the Adobe Technical
Communications Suite have just been posted on the Adobe website.
There are 30-day Trial versions that can be downloaded here:
http://www.adobe.com/ap/products/robohelp/
Follow the link that says "Download the trial". After you
sign in, you can download either the RoboHelp 7 standalone release,
or the Technical Communications Suite which contains these
integrated products: RoboHelp 7, FrameMaker 8, Adobe Captivate 3
and Acrobat 3D.
If you or members of your team use both RoboHelp and
FrameMaker, I'd strongly advise you take a look at Tech Comm Suite.
It's more than simply a "bundle:" of products. There is real
integration among the apps. Here are details:
http://www.adobe.com/ap/products/technicalcommunicationsuite/
For some screenshots and information, check out Peter
Grainge's website
http://www.grainge.org/pages/authoring/rh7/rh7.htm
I will also be posting some Adobe Captivate movies of the new
interface on my website in the next day or two.
http://www.hypertexas.com
You can also read more on the Adobe Tech Comm Blog
http://blogs.adobe.com/techcomm/technical_communication/
These are exciting times. Two releases in one year! I don't
think there's any doubt about Adobe's committment to RoboHelp now
Thanx,
John

The first thing I looked at was the upgrade price, which is I
think is pretty reasonable. I may not have made it clear in my
other post that I installed the RH7 trial with RH6 still installed.
I'm pretty sure management will spring for an upgrade, and I don't
intend to use RH6 simultaneously at that point--only while I'm
doing the trial.
The main thing I'm checking out is the double-byte character
support. One complaint I have there is that in HTML view, Japanese
characters are showing as squares. If I open the same topic file in
Notepad, the Japanese characters show up there, so I know RH7 isn't
really messing up the characters, it's just not displaying them in
HTML view. This still makes it difficult to manipulate Japanese
text in HTML view. Does anyone know if there is a way for these
characters to display in HTML view properly? Should I start a
different post? Thanks,
Ben

Adobe Technical Communications Suite - Importing Framemaker Files into Robohelp

We have just started using the Adobe Technical Communications
Suite to import our Framemaker files into Robohelp. (We have about
a year’s experience of taking Framemaker files into Web Works
Publisher, with good results so we were hoping for a similar
experience with Robohelp).
Please can you help us with the following two problems:
1. Importing FM files into Robohelp has posed some immediate
table formatting problems. We imported the FM files by reference
according to the instructions but cannot format the tables, ie.
Colors etc.
2. Can you also tell us if there is a way to set up our
graphics in Framemaker to import into Robohelp without first having
to run them through a batch file scenario to change the size for
online help. Also, can you explain why the imported graphics are
being put into separate folders in Robohelp – is there a
system option where we can stop this from occurring.
We are a little frustrated because we are long-time users of
Robohelp and Framemaker and are finding some of the new features of
TCS are not as helpful as we first thought. I am sending these
questions after spending several hours going through the Robohelp
Help and the Adobe website and not finding the answers.
Thanks for your help,
Asra S.

I have purchased the Technical Communications Suite and am
working with it now. I am finding several short comings in the
product – 60% great product and 40% not so great. I have been
using FrameMaker and RoboHelp for about 11 years and also I am a
Webworks (ePublisher) user. I was expecting (at a minimum) to have
the same functionality as ePublisher in TCS - ePublisher works
seamlessly with FrameMaker. Quadralay worked with me the first
month to answer my questions to ensure I was pleased with the
product - and welcomed/appreciated my feedback. In some cases they
provided me with scripts to accommodate my needs. I am finding on
message boards and forums that a lot of users as very disappointed
with your product so far. Are there any plans on
improving/enhancing the product to accommodate our basic requests?
The standard answer we get concerning graphics and tables is
to use conditional text. This is not single-sourcing and is a
horrible recommended work-around – a hack if you will. We use
conditional text to handle differences in program functionality. I
understand there is some set up required when you create a new
project in RoboHelp, but after that I would like to run the Batch
File process to simply generate my newly updated FM files to online
help. How efficient is that? VERY!
I have provided a list of the basic missing
functionality/oversights that would greatly improve the product and
satisfy a lot of your current users. Some of these issues may be
user misunderstanding and in that case I seek guidance on what
I’m doing wrong. Take the other issues into consideration
because these are not just my issues, but a TON of your users.
Hopefully you are user focused and are as concerned as we are.
Please welcome this feedback as a way to improve the product.
- No Breadcrumbs supported with MS HTML Help - supported in
your other outputs and is available in ePublisher, so it must be
possible.
- Table formats are not configurable – why? Sometimes
the converted table format from FM isn’t 100%.
- Imported file structure (folder for each chapter) totally
hoses my fix to poor graphic rendering. Currently I use a batch
file to run a Photoshop macro/action on my graphic source files to
reduce the file size by 50% and sharpen. I replace the graphics
with my graphics and they look marvelous in online help. I copy my
source graphics back into my “graphics folder” imported
into FM at 260 dpi for my printed docs. Can we have the option on
the structure for imported FM files to put them all into one
folder?
- Text entered into the Auto numbering field is not converted
when importing by reference. It is when just doing a straight
import. This is used for standardizing my inserted tables with
pre-populated column titles– Troubleshooting, If/Then, etc.
- Too many CSS issues. It would be nice to have one main
template that we can sync to when the master template is changed.
- Can’t specify a default template to apply to all FM
files when imported.
- My output .chm file is not picking up my Project Settings.
It will not display Favorites, My Window Size, it’s not
showing the TOC.
- Cross-references – sometimes they work and sometimes
they don’t.
- Markers – we use markers for glossary terms and the
character tagging carries forward throughout the rest of the
sentence.
I started testing the product four days ago and these are the
major issues that are keeping me from moving forward with my
overall plan to move to structured FM. I’m now between a rock
and a hard place because now my department does not have the
software to do their job. Do I go to management and tell them that
I made the wrong decision in my tool selection? I choose your TCS
over the updated Quadralay ePublisher that works with FM8…
Maybe they went up on their price because the knew their former
users would come back and be willing to pay the increased price for
their software that generates online help with just a click of a
button.
Thank you for taking the time to read this and for your help
in advance. Please direct these concerns to those in charge of
enhancing the product (Product Evangelist). A reply and technical
support is greatly appreciated.
Director of Technical Publications - Horizon Software
International, LLC
Nikki Bridwell

Training Videos - Adobe Technical Communication Suite, FrameMaker and RoboHelp

Adobe Senior Product Evangelist, RJ Jácquez, has created
three On Demand training videos to help customers get started with
Adobe Technical Communication Suite. Please see the details below-
NEW Training Video! Getting Started with the Technical
Communication Suite: Part 1 (
http://my.adobe.acrobat.com/p29205929/)
In Part 1, you will learn about leveraging live and
interactive 3D models from virtual any CAD/CAM/CAE software in your
technical and instructional documents using the Adobe Technical
Communication Suite.
NEW Training Video! Getting Started with the Technical
Communication Suite: Part 2 (
http://my.adobe.acrobat.com/p25426010/)
In Part 2, you will learn how to supplement your technical
and instructional design documents with engaging Adobe Captivate
demonstrations, simulations and quizzes in the Flash format using
the Adobe Technical Communication Suite.
NEW Training Video! Getting Started with the Technical
Communication Suite: Part 3 (
http://my.adobe.acrobat.com/p13101233/)
In Part 3, you will learn about adding FrameMaker books and
documents in RoboHelp as live links and reusing FrameMaker content
for creating Online Help systems, Searchable Knowledge bases,
Performance Support systems and even Policies and Procedures. Just
like the first two, the exercise files are also included in case
you want to go over the integration features yourself.
Besides Adobe Technical Communication Suite, there are
training videos for Adobe FrameMaker 8 (
http://www.adobe.com/support/documentation/en/framemaker/#tutorials)
and Adobe RoboHelp 7 (
http://www.adobe.com/support/documentation/en/robohelp/#tutorials)
available on Adobe Help Resource Center.

Posting the links again -
NEW Training Video! Getting Started with the Technical
Communication Suite: Part 1
http://my.adobe.acrobat.com/p29205929/
NEW Training Video! Getting Started with the Technical
Communication Suite: Part 2
http://my.adobe.acrobat.com/p25426010/
NEW Training Video! Getting Started with the Technical
Communication Suite: Part 3
http://my.adobe.acrobat.com/p13101233/

Adobe Technical Communication Suite 1.3 Announced

Adobe Technical Communication Suite
(www.adobe.com/products/technicalcommunicationsuite) has been
updated today. Technical Communication Suite 1.3 now contains the
new Adobe Acrobat 9 Pro Extended. Technical Communication Suite
customers can purchase an upgrade that includes Acrobat 9 Pro
Extended. Adobe Acrobat 9 Pro Extended is a superset of Acrobat 9
Pro, all the powerful 3D features, and Adobe Presenter, Adobe
LiveCycle Designer ES, and Adobe 3D Reviewer software. With
Presenter, you can add video, voice-over, demos, and interactive
quizzes to Microsoft PowerPoint slides, and then output to PDF for
reliable, cross-platform sharing. I am sure learning professionals
will love this new and exciting feature.
With Acrobat 9 Pro Extended, you can now deliver the richest,
most engaging PDFs with new support for videos and portfolios.
Easily share video in PDF - Convert a variety of video
formats to FLV for reliable, cross-platform sharing of video,
animations, and applications in PDF documents. With native support
for Adobe Flash technology, no additional media player is necessary
for playback.
Insert video in PDF - Embed video in Microsoft Word or
PowerPoint and convert to FLV in PDF or insert FLV or H.264 video
in PDF files for direct playback in Acrobat and Adobe Reader.
Easily review video - Comment on video using any of the
commenting and markup tools to add feedback to a specific frame.
Unify the widest range of content in a PDF Portfolio -
Assemble documents, drawings, e-mail, spreadsheets, and rich media
— including audio, video, 3D, and maps — in a single,
compressed PDF Portfolio.
Use professionally designed templates - Choose one of many
professional templates to quickly integrate content, define
navigation, and add polish to your PDF Portfolio. Add your logo and
include descriptions to guide recipients through the contents.
I have not listed the most compelling 3D features here. For
more details on features, please click here -
http://www.adobe.com/products/acrobatproextended/features/
Acrobat.com services are now available (announced
simultaneously) that enable you to store and share large documents,
collect form data, and review documents with virtually anyone
across the world.
Thanks and regards
Vivek Jain
Group Product Manager, Adobe Systems
Adobe Technical Communication Suite, FrameMaker and RoboHelp
www.adobe.com/products/technicalcommunicationsuite/
blog-
http://blogs.adobe.com/techcomm/
RoboHelp Packager for Adobe AIR-
http://labs.adobe.com/technologies/robohelp/

Hello Vivek,
Thanks for the announcement.
It is nice to know that anyone that now purchases the
Technical Communication Suite 1.3 as an upgrade will get Adobe
Acrobat 9 Pro Extended for the same price I paid in October 2007
for the Tech Comm Suite with Adobe Acrobat 8. Had I only waited
until this month to purchase the Technical Communication Suite I
too would have the latest version of Adobe Acrobat but alas, I will
have to spend an additional $300US to upgrade to TCS 1.3. Which
means I will have paid 30% more for the TCS than anyone purchasing
it now.
Sometimes it just does not pay to be an early adopter of a
product and have to go through the pain of wondering why RoboHelp 7
was so slow (among other bugs)...but I digress.
I understand you likely have nothing to do with the pricing,
but I felt I had to say something.
Regards,
Randi

Technical Communication Suite 3 - Install Location Correct?

Hi All,
I've just installed the new TCS3 upgrade from TCS2.5 on my XP Pro SP3 machine. The installer on the DVD seemed to work fine, but I just noticed that it didn't create a \Technical Communications Suite x\ folder like other TCS versions had. It placed all the components (FM10, RH9, etc) in the \Program Files\Adobe\ folder. Has anyone else seen this behaviour? I just found it odd that it seems to have performed a "standalone" component install with the added functionality of the suite.
Jeff

Hi Jeff,
This is the as per the new design of TCS 3. In earlier version all the suite products were placed in TCS folder but in TCS 3 you will not see any TCS folder but all the individual component will have separate folder in "C:\Program files\Adobe"
Thanks,
Sameer

SharePoint Online Cloud Service and Technical Communication Suite Integration

Are there any success stories of using Microsoft SharePoint Online Cloud service and the Technicall Communuications Suite? What were some of the compatability issues? How were they resolved? Are there any issues with using it behind a firewall?What are the limitations?

Posting the links again -
NEW Training Video! Getting Started with the Technical
Communication Suite: Part 1
http://my.adobe.acrobat.com/p29205929/
NEW Training Video! Getting Started with the Technical
Communication Suite: Part 2
http://my.adobe.acrobat.com/p25426010/
NEW Training Video! Getting Started with the Technical
Communication Suite: Part 3
http://my.adobe.acrobat.com/p13101233/

Adobe Technical Communication Suite Classroom in a Book?

Does anyone know when the Adobe Technical Communication Suite Classroom in a Book is scheduled to be published?

If you are looking for training, there are two training videos recorded by Adobe Evangelist - RJ Jacquez
NEW Training Video! Getting Started with the Technical Communication Suite: Part 1
http://my.adobe.acrobat.com/p29205929/
NEW Training Video! Getting Started with the Technical Communication Suite: Part 2
http://my.adobe.acrobat.com/p25426010/

Application Manager fails to initialize (Technical Communication Suite 4)

I am going round and round in circles with this problem, and am unable to find any help specific to Technical Communication Suite (although I feel it's probably the same problem as reported for the Creative Suite software mentioned elsewhere).
When Application Manager launches, it finds a whole raft of updates for Tech Comm Suite 4. Then says the first thing it has to do is update itself... but this fails with an extremely unhelpful error message:
"Adobe Application Manager
Some internal error occured during installation. Error Code: U49M1P1"
I've downloaded the FrameMaker 11 patch manually, but unless I'm missing something the Captivate one just directs me to use the Application Manager!
Another suggestion is tho use Adobe Support Advisor - but it's own blurb says it relates to Tech Comm Suite 3...and I have absolutely no idea HOW I'm supposed to use it once I've switched off the automatic stuff (which says there are no problems)! And again, it directs me to customer support...
I'm using Windows 7 32-bit with 3GB of RAM; Tech Comm Suite 4.
Just in case it's relevant, had an issue installing one component of the suite as had previously (a few months ago) had a trial of the software on this machine. Took an hour of chat with someone remotely taking control to install it.
I also do have FM9 installed on this machine, and (running on a VM) Captivate 3 and FM 7.2. I'm hoping I don't have to lose all of these as I will also lose the corresponding clients!
Do I really need to uninstall all Adobe software?
Alison

Dear Alison,
Apparently a network adapter named "Microsoft Virtual WiFi Miniport Adapter" is preventing Adobe Application Manager from reaching Adobe update servers.
I found a document on the internet explaining what to do:
http://dasongoh.blogspot.nl/2011/12/how-to-fix-adobe-application-manager.html
Hope it helps.

Technical Communications Suite Online Training Library

Has anyone used Technical Communications Suite Online Training Library? It's become very apparent that in order for me to be productive quickly using FrameMaker 9 and the rest of the applications in the Technical Communications Suite, I need some formal training and purchase of the online training looks attractive. I couldn't get any specific information as to which versions of the applications in the suite are covered, but I did see where the training library is updated regularly. I'm hoping this means once training of the new versions of the Technical Communications Suite is released (such as FrameMaker 9), I'll have access to them. I called the 1800 ordering phone number, but their response was "we are currently undergoing re-organization, so please call back Wed of next week". Any input will be highly appreciated.
Eric

Has anyone used Technical Communications Suite Online Training Library? It's become very apparent that in order for me to be productive quickly using FrameMaker 9 and the rest of the applications in the Technical Communications Suite, I need some formal training and purchase of the online training looks attractive. I couldn't get any specific information as to which versions of the applications in the suite are covered, but I did see where the training library is updated regularly. I'm hoping this means once training of the new versions of the Technical Communications Suite is released (such as FrameMaker 9), I'll have access to them. I called the 1800 ordering phone number, but their response was "we are currently undergoing re-organization, so please call back Wed of next week". Any input will be highly appreciated.
Eric

Enterprise deploy Adobe Technical Communication Suite 5

Enterprise deploy Adobe Technical Communication Suite 5. AAMEE 3.1 doesnot recognize the package and creative cloud packager doesnot help either as the package created by ccp doesnot get installed

Going to answer my own question. Its long, and im not sorry as it took me over an hour to work it out and test!
So my scenario is I am creating a disk image to deploy to my end users (over 50), I have a Volume Licence key, however installing Technical Communications Suite 5 will not install until I have logged into my adobe account which will cache my details in the image and we dont want that.
So... I have found a link to silently installing Technical Communications Suite 3 (close enough? - Yes!).
There are several things to do which with a little more work can be deployed with GPO etc...
Copy the media to somewhere, we will assume c:\TCS5
I have the following folders and files in this folder -
*deploy
*packages
*payloads
*resources
*Set-up.exe
Copy the correct language file .xml from "deploy" for me this is "Install_en_US.xml" and drop it in "c:\TCS5" for no real reason other than it makes it easier for me.
Edit this file (i used notepad++) to only include the products you want to install. i.e. Acrobat only from the TCS suite.

<Payload adobeCode="{5EEBC969-9161-4053-B4E0-200000000000}">
<Action>install</Action>
</Payload>

<Payload adobeCode="{23D3F585-AE29-4670-8E3E-640000000000}">
<Action>install</Action>
</Payload>
Create a file named "application.xml.override" in c:\TCS5 which should include the following information, you will need to enter two values yourself:
PRODUCT SERIAL NUMBER WITHOUT DASHES - This is fairly obvious and is your TCS5 product code
PAYLOAD CODE - To get this code open the setup.xml file on the media c:\TCS5\payloads\setup.xml, copy the product code between <mediaSignature> and </mediaSignature> Example: <Configuration><Payload adobeCode="{DE60F0DE-469A-42DC-A678-978313210057}">.
The rest is pretty obvious:
Registration - Do you want end users to register?
Updates - Do you want the product to self update?
EULA - Not interested as I have already read it
<?xml version="1.0" encoding="utf-8"?>
<Configuration>
    <Payload adobeCode="{PAYLOAD CODE}">
        <Data key="Serial" protected="0">PRODUCT SERIAL NUMBER WITHOUT DASHES</Data>
        <Data key="Registration">Suppress</Data>
        <Data key="Updates">Suppress</Data>
        <Data key="EULADelay">-1</Data>
    </Payload>
</Configuration>
Save this file.
Now you have you install language file, your override file and you set-up.exe file in c:\TCS5. Lets install... Now the guide wont tell you all the paths need to be absolute, not from where you are running the command from.
c:\TCS5\Set-up.exe --mode=silent --deploymentFile=c:\TCS5\Install_en_US.xml --action=install --c:\TCS5\overrideFile=application.xml.override
Tada! It should install. (the default action is install so you can omit --action=install this was also spelt wrong in the snippets I found so go careful)
If you get issues the install logging is pretty good, they can be found here : “\Program Files(x86)\Common Files\Adobe\Installers\” (also could be Program Files without the (x86) on your system.
If you get error 16, your file names or paths are probably wrong, error code 19? close any conflicting apps the log file will tell you whats causing the holdup.
You can uninstall with the same procedure just swap out the language install xml file to the uninstall xml file.
So there it is, if you have a better way or AAMEE 3.2 is released, drop me a PM so at least I can then slipstream the updates in... Thats the next job...

Technical Communication Suite 2 Prerelease Program

Hello,
Does anyone know if a Technical Communication Suite 2
Prerelease program has been announced? I haven't found anything
about it on the website. I understand that anyone who might have
been invited to participate in it has signed a confidentiality
agreement, but all I am trying to find out is whether such a
program is available, and if Adobe's website has any
nonconfidential information about it.
Thanks,
Andrea

Hi Andrea.
It is the way with these things that as soon as a new product
release is announced that every forum and blog in cyberspace will
be red hot with details of it. Until this time you are VERY
unlikely to see any details of it. Not least because those that do
know a bit are sworn to secrecy under pain of having their source
files and backups thrashed in front of them

CS6, eLearning suite, Technical Communication Suite: licenses and hardware upgrade.

In my PC I have installed:
Creative Suite Master Collection 6.0
eLearning Suite 6.1
Technical Communication Suite 4.0
I'm upgrading my HDD to a new SSD disk (cloning) and putting it into a newer PC
The old disk will be erased.
Am I going to have any problem with my Adobe licenses?
Do I have to do anything?
Thanks
Patrick

>It will most likely not clone properly for at least the Adobe products... they need to be installed.
could you please elaborate on this? the product is already installed and a cloned disk is an exact copy.
>Deactivate the old installation and uninstall it so that it does not transfer to the new drive. Re-install using the installation files.
Yes I know I can do this. I'm trying to avoid uninstalling/reinstalling everything. As I see it I just probably need to cycle deactivate/clone/activate.
But I need more than just a guess.
Thanks.

Will there be ever a nokia communicator ever ?

Will there be ever a nokia communicator ever or the other new nokia phones will berry the communicator for ever
phones i have 2730c - C1
KUDOS ME IF YOU FIND MY ANSWERS HELP FULL

There were numerous questions like this on the forum. I am also very keen to find our. But all signs shows that the Communicator line was abandoned.
II think if Nokia will ever launch another Communicator, it will happen on Nokia World 2010 in mid September. If not, you can bet there will neve be another Communicator....
2110i, 6150, 6210, 6310i, 6670, 9300, 9300i, E90, E72, HTC Touch Pro2, Samsung Galaxy S, Samsung Galaxy S II

Installing Technical communication suite

Folks
I am trying to install Technical communication Suite (mainly
for Captivate at the moment - the rest I'll use later) . I am
running Windows XP, Pentium 4 etc and have a licenced version of
Captivate 2
I keep getting the error message Error: Unable to Load
Product Information as soon as click on the first button on the
initial screen (activated by autorun)
I have worked through the troubleshooting doc on the adobe
site to no result.
The installation process starts up OK on my old steam powered
PC - but I want to install this on my better Pc
any suggestions?
Regards
Steven Knight

Hi Steven
Unfortunately, almost all of us here already have the product
successfully installed.
First, I'd try what is outlined in
this link.. If that
doesn't help, I'd strongly encourage you to contact Adobe support
and see what they have to say.
For what it's worth here, Adobe has changed the installation
method for most of their products. This means that installation
issues aren't problematic with only Captivate. There are issues
with many of the products.
Cheers... Rick

Will there be a new Technical Communication Suite when CS5 will be released next month ?

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