Windows 7 Enterprise - Cannot Print - Access Denied

Hello Guys,
I have strange issues..i just created a new Windows 7 Image. Even if i'am connected with Local Admin or Domain users, i cannot print to any printers.
When i want to print a test page, i receive the following error message " Print Test page failed, would you like to open troubleshooter?
Access Denied".
I have this message for network printer or Local Printer.
When i want to print from Office, i receive the following message " Printer Setup Configuration error...".
There is nothing on C:\Windows\System32\Spool\Printers.
Help !
THanks,
Laurent

Hi LoLe,
"i just created a new Windows 7 Image"
First of all ,I would suggest you to install all the updates for the new machine.Please also run "sfc /scannow"to check the health of the system .
"When i want to print from Office, i receive the following message "
Have you tried to print from other programs for example the Internet Explorer ?
"Access denied "
We can try to enable the built-in administrator account to have a check .If there is a antivirus software installed ,please turn them off temporarily to have a check .Please also check the status of "Printer Spooler" serivce and ensure it is running.
To enable the built-in administrator account (This is used to troubleshoot ,it is recommended to keep it disabled):
net user administrator /active:yes
net user administrator /active:no
Here is a fixit tool may be useful .
Diagnose and fix printer and printing problems automatically
https://support.microsoft.com/en-us/mats/printing_problems/en-hk
Please also checked the Event Viewer for any useful information to troubleshoot this issue .
Event Viewer\Windows Logs\Application ,System
Best regards
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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"i just created a new Windows 7 Image"
First of all ,I would suggest you to install all the updates for the new machine.Please also run "sfc /scannow"to check the health of the system .
"When i want to print from Office, i receive the following message "
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Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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