EPrint Enterprise: cannot print Office attachments

Hello, We are currently testing the ePrint Enterprise 4.1 solution, with the goal of using the print-to-mail feature. The server and all necessary config has been done, and it mostly works fine: I can send an email to the configured email address, it will print the email body and .PDF or .JPG attachment just fine. Now to my problem: I am unable to print any Office attachment. I have followed the install guide rigorously, as well as the troubleshooting guide, I took all steps but I am still unable to print Office files, even from the "Submission Test" menu on the Server and selecting one of the Office attachments. Server is a Windows 2012 R2 64bits with Office 2013 64bits installed before ePrint Enterprise. OS and Office is properly activated. All DCOM components are properly installed. The Compatibility Checker when starting ePrint Enterprise installer gives a green mark for "Office". Here's the error I get everytime an Office attachment is submitted for printing: When trying to call support hotline, I always end up on technicians that have never heard of ePrint Enterprise...hopefully some knowledgeable people are active on this forum! Thank you very much in advance for your help. Best regards

Hi LoLe,
"i just created a new Windows 7 Image"
First of all ,I would suggest you to install all the updates for the new machine.Please also run "sfc /scannow"to check the health of the system .
"When i want to print from Office, i receive the following message "
Have you tried to print from other programs for example the Internet Explorer ?
"Access denied "
We can try to enable the built-in administrator account to have a check .If there is a antivirus software installed ,please turn them off temporarily to have a check .Please also check the status of "Printer Spooler" serivce and ensure it is running.
To enable the built-in administrator account (This is used to troubleshoot ,it is recommended to keep it disabled):
net user administrator /active:yes
net user administrator /active:no
Here is a fixit tool may be useful .
Diagnose and fix printer and printing problems automatically
https://support.microsoft.com/en-us/mats/printing_problems/en-hk
Please also checked the Event Viewer for any useful information to troubleshoot this issue .
Event Viewer\Windows Logs\Application ,System
Best regards
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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Hi LoLe,
"i just created a new Windows 7 Image"
First of all ,I would suggest you to install all the updates for the new machine.Please also run "sfc /scannow"to check the health of the system .
"When i want to print from Office, i receive the following message "
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Here is a fixit tool may be useful .
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Please also checked the Event Viewer for any useful information to troubleshoot this issue .
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Best regards
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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