Windows 8.1 and RT, XT912_Verizon Droid Razr, Texas Instruments TI_Connectivity_Module show up in my network
Checkout the thread on Microsoft Community forum.
On Windows 8.1 RT and 8.1 on a laptop, the XT912_Verizon Droid Razr keeps showing up under Phone in my network and the Texas Instruments TI_Connectivity_Module also keep showing up. Also, sometimes a Samsung Galaxy shows up, all with various,
but consistent mac addresses in the Win 8.1 (RT) File explorer. These devices are NOT showing up as available wireless networks that I can connect to. This us under Network on File Explorer. I have added mac address filtering to my router,
changed my wifi security key, which is a strong 20 random characters, and changed the user name and password for my router. These devices do not show up as being wirelessly connected to the router and do not show up as dhcp clients on my router,
from the router admin interface. This tells me that, if these devices are connecting to my network, they are not doing it wirelessly, since they are not in the mac address list and not listed as wireless connections in the router admin interface.
If I show properties of, particularly the XT912, it "disappears" from the network window on the Win 8.1 (RT) explorer. The router is a motorola sbg6580. I connected through a cable to my router, turned off all other devices, disabled
wireless on both my router and my laptop, disabled WPS, listed only allowed MAC addresses in the MAC address filtering table and changed my network password, router user name and password to random character/number strings. I haven't seen the devices
since.
So far, three other users have reported on this thread as having the same problem. The other users who have posted on the Microsoft Community forum thread continue to have the problem. The strange thing is the same device keeps showing
up, XT912_Verizon, for all users.
Hi,
For the issue, please select "Turn off network discovery" to check the result.
Meanwhile, I suggest to perform Windows Defender to run a full-system scan.
Regards,
Kelvin hsu
TechNet Community Support
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Thank you!I had EXACTLY ALL of the same issues (plus some Bluetooth issues):
Got my phone in January or February
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VZ put in a network trouble ticket which seemed to solve the issue (although I don't really know what may have been done) for about a week (now I know that this was a mere coincidence)
About a week or two later (still on GB) it started again; this was maybe a Wednesday
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Friday night (maybe Saturday) ICS is out, and downloaded believing it would fix it.
The problem was resolved briefly (several hours, maybe a full day) and then began again with a vengance
Called, went through all the same humbug, did a couple (or a few) factory resets, and I too, had the "invalid SIM" error show up on the screen out of nowhere ........
Customer Service had me to go to my local Verizon store and get a new SIM (they thought that might possibly be the problem). Got the replacement, and it worked, again, only briefly; just a few short hours later, it was right back to the same old thing........more phone calls
trouble ticket is still out.......
Was even told by the advance tech support person that on several phones with this very same problem, that he actually saw this resolved by simply creating a different, brand new Google account (instead of the Verizon customer's original Google account) during setup, after a factory reset (don't ask me how......). Gladly, this is one step that I didn't take (that's all I need is one more email account!)
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Reluctantly, I allowed them to send me a replacement. I say, "reluctantly" because my original was a new device but they would be sending me out a "certified reconditioned, like-new" replacement.
After some trepidation, I decided to go ahead; Motorola would probably take a year to get mine back to me after finding "nothing wrong", or the same year getting me a replacement, should I be lucky enough that my original device would act up for them to see that there actually is a real problem. Verizon, on the other hand could have a replacement to me in two days.
Needless to say, it has been a week (5 days) with the replacement and I have to admit that it absolutely WAS the device that I bought originally. This replacement hasn't repeated the problem, (with the exception of ONE VERY MINOR instance of about a 5 - 15 minute window on one day only), and I'm happy to say that it works like my original device did when I first got it.
I got a call after the 3rd or 4th day (I believe it was the 4th day) with the replacement device, from the trouble ticket people (technician who actually works out in the field maybe?) and was told that they have thoroughly checked the network/antenna/tower here and found that there was absolutely nothing wrong, and that everything is functioning as it should.
This problem was continuously happening at my house, so it was natural that I believed something was wrong with the tower here near my house. I live in a good 3G/LTE coverage area near New Orleans and had no problems whatsoever from January/February through the first part of June, so it was only natural that I thought it must be a problem with the tower.
I thanked him, and told him about the replacement, and he told me that's what he was going to suggest next, and it was the only suggestion that he had left.
Just know that in the course of all of these calls, I was told by at least a few reps (2 for sure) at Verizon that they were aware that this IS a problem on some of the Razr's and Razr Maxx's.
If this is as bad for you as it was for me (and I'm confident that it is), then I would call Customer Service - don't go to a store. Tell them EVERYTHING that has happened, everything that you've done to attempt to resolve it (including the painful process of factory resets), and what I've described here.
If you're okay with a "new" (read: replacement) device, then I'm sure that they can get you a replacement out in short order. As far as it looking new, you would NEVER be able to tell cosmetically that this isn't a brand new device.
I hope that this was able to help you, as well as all the others, with this issue.
Good luck everyone, and God bless you.
Message was edited by: Colin Pipkins
Okay, so regrettably, I must report to everyone that the replacement followed suit after only 6-7 days. It lost 4G connectivity and jumped to 3G and that's where it stayed.
So I call Verizon and after a brief conversation, they asked if it was okay for them to transfer me over to Motorola for them to troubleshoot and I said that I'd be more than glad to speak with them.
Here's the breakdown:
After a lengthy call (an hour and twenty minutes), allowing them to remotely connect to my phone, and the Level 2 Tech seeing for himself that it's on 3G in a full 4G area, he tells me that there's nothing more that can be done.
WHAAAT?!!!
He said that if I want to send it in to Motorola they'll look at it, and if they did find anything wrong with the phone they'll send me a replacement, but if they DON'T find anything wrong with it (which I'm sure would be the case), they will simply send me my phone back, and that it will be Verizon's network that is the problem.
In this scenario I would need to find a replacement phone to use while my Razr goes to Motorola (for them to find nothing wrong with of course, and blame everything on Verizon's LTE network) only to get it back weeks later and be totally inconvenienced (this has been going on since June).
The last thing he said to me before getting off the phone was that they have similar devices with other carriers and they don't have any of these problems with those devices.
I've started searching the other devices forums here in the Verizon Wireless Community and I'm beginning to see a pattern. The same issue is happening with quite a few of the other 4G devices so I'm not really sure that another device (different manufacturer) is even the answer.
They have sent me yet another Droid Razr and I can honestly say that this will be the last one. If I can't find a device that will actually keep/hold LTE connectivity then I may have to go back to Sprint. Their native coverage is nowhere near Verizon's but they also don't have much 4G coverage right now.
If I'm going to have to be on 3G anyway, I may as well pay less than I'm paying now - or at least pay the same and not have to worry about going over on data.I guess we'll see how this replacement works out and go from there.
Anyhow, just know that it may not be a Razr/Razr Maxx problem after all.
Hopefully, they can get this sorted out and we can all get back to life...... -
I'm running a two year old Droid Razr Maxx with Android v4.1.2 (Jelly Bean). I'd like to be able to take advantage of some of the new fitness devices out there, but they all require minimum v4.4 (KitKat). Can I upgrade my phone to the new version, or am I stuck replacing this two year old phone with a new one? If I can upgrade, anybody know how to make the phone do it? When I run the normal update routine it comes back saying everything is up to date.
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After deleting and adding my Corporate account, visiting the local Verizon store several times, visiting my IT department, and now wiping the phone and re installing all software, the Corporate email still only syncs when I power cycle the phone. We are a BYOD company which means every other phone works with the Exchange account. My phone also worked up until the KitKat update in May 2014. The only recommendation I have received from Verizon is to replace my 8 month old Motorola Razr Maxx with a entirely different phone at full price. The tech I spoke with at Verizon made the statement that she has avoided updating to KitKat given all the customer issues she has had to deal with.
I'm in a technology field and understand when glitches occur, but also expect functionality issues to be addressed. I've been with both Verizon and Motorola for a long time, but very doubtful I will continue this relationship when contract time is up for renewal. I'm carrying my iPad around to get the Corporate emails and the Razr Maxx has been relegated to just being a very expensive phone. -
I currently have a DROID RAZR M and I'm 1 year into my 2 year contract. Since the Kitkat update, the phone won't stay charged and it's very buggy. I know this is not Verizons fault but it's also not mine. I would like to change my phone to an iPhone 5s and keep my same plan but switch to the Edge program. Is this possible? I don't think I should have to pay an early termination fee or anything like that since my phone has become almost unusable. I know under normal circumstances you have to wait 2 yrs to upgrade but due to the update and the poor service I'm now getting I hope Verizon can make an exception. Thank you.
How recently did you switch? If it's less than 60 days, then Verizon simply reinstates your previous account. The fact that you were on the EDGE plan and mailed the devices back, and they apparently are somewhere in the system, could cause complications, and it might just work out that you just go back on the same plan and they set you up with the same devices. I'm not sure how it will go - but since you are still being billed for the devices...
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How can I replace the battery on my Droid RAZR?
There are a couple of things you can do before replacing the battery. Sometimes it's a matter of changing a few settings that will ensure you're getting all the power you can from your battery. Motorola Customer Service can help you with this process over the phone.
Before you call:
We recommend that you completely deplete the battery by allowing the device to completely shut down when the battery has depleted.
Once your product shuts down, plug it into the charger that came in the original box, and allow it to charge to 100%.
Once you've completed this charging cycle, call Motorola Support at 800-734-5870, and the team will diagnose your battery, and recommend setting changes or actions.If your battery does need to be replaced, we offer two battery replacement options:
The battery only replacement program lets you send your product to Motorola so that we can replace the battery and return the device back to you. If your device is within the warranty period there is no charge for this service. If your device is outside of the warranty period, the cost of this service is $49 plus applicable taxes.
You can expect to receive the device back approximately 5 business days from the time we receive the device. Use our online repair submission process to get going.
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My droid razr m has developed a high pitched buzz while ringing and when callers are speaking. It does not buzz when on speaker. Anyone have this problem or a solution to it?
Teakman lets make sure your device is clear as a whistle! There is not a known audio issue with the Droid Razr M so it appears this may be an hardware defect with the device. To make certain that's not an internal issue, I would recommend completing a Hard Reset http://vz.to/1kEchad .
AshleyS_VZW
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I keep getting the "Something went wrong" message on my Droid Razr HD also. I looked in my Settings, and I don't have a Cloud app - I have a Cloud Print app with nothing cached. This is making it nearly impossible to use the phone - please help! So far, this website has only made things more difficult.
The details you're providing are very helpful, Maj_Dad. With airplane mode enabled,
there would be no message because that disables celluar data. I would recommend
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has something to do with one of the applications on the device.
JoeL_VZW
Follow us on Twitter www.twitter.com/vzwsupport -
My Droid RAZR M randomly erases my text and resets my screen, HELP!
I purchased a DROID RAZR M back in Nov. 2012 after eharing many good things about it. I've been a DROID fan since day 1 and havent had too many issues. RIght now I am stationed overseas in a country called Kyrgyzstan and we have Wi-Fi throught the whole base. SInce I left the USA, my phone will randomly erase text that I type or reset the screen or **** of movies I am watching. Its like the moment I left the USA my phone lost its mind. Is there anything I can do? Also do they make a anti-virus software for phones?
@rlmurray3
I, first, would like to thank you for your service.We truly appreciate your dedication to our nation.
I have reviewed the information that you have brought forth.It does sound like the phone has a mind of its own since the move. I would suggest clearing data and cache on the device. You may do this by entering the Web Browser, selecting Menu and Selecting Settings. From the the “Advanced” Section select Privacy and Clear Browsing Data.
I would also suggest clearing data and cache on any application that is used often. You may do this by choosing Settings, selecting Apps, once you have reached apps. Slect the “All” tab and select “force stop.” Once you have completed this, you will be able to clear data from the “Storage” section.
I’m sure you will find this information beneficial. Let us know if you have any additional questions.
Yosef_VZW
Verizon Wireless Customer Support
Follow us on Twitter @VZWsupport -
Droid Razr M update and text messages
After my droid razr m updated the other day, it now has to download text messages. One last night took about 30 minutes to download. It never did this prior to the update. I received messages from some people throughout that day. Prior to the udate, no download, just text message. After the update, download.
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It is the phone and the updates that are not compatible, just because your techs thought of something new doesn't mean that it's good for me, or just stop making blanket improvements as all phones are not equal..Example apparently my Android won't work with that same upgrades as an S4, seeing as how their 2 different phones.(duh)
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