Windows 8 Laptop Boot Issue (and other related problems)

My Toshiba Satellite S855D-S5148 laptop was bought about a month ago, but it's been giving me issues for the last week.
The most significant one was a boot issue, where out of nowhere, the PC would not start, and after a hard restart, I received an error message saying Windows was not able to start. So I called tech support and they guided me through a PC refresh. That seemed to have solved the issue until twenty minutes later, when my system froze and I could not move the cursor let alone use any applications. So I did a hard restart again, and tried to do another PC refresh until the laptop 'clicked' and shut off. I restarted again, and my system seemed to be working normally until two days later (I did not shut it off or restarted it during this period, only kept it in hibernate when not in use).
Upon trying to use my laptop, it said Windows was reconfiguring. Afterwards, I received an error message saying that Windows had to restart due to 'this problem,' though the problem was not specified. The error message included a list of file addresses that presumably contained a description of the problem, but I can't access the files because they don't show up when I search their addresses. They are .dmp and .xml files, respectively.
Is anyone familiar with this problem? I wish I could return the laptop but it's a couple of weeks shy of the return period (Staples has a measely 14-day return period, but I didn't think I'd have to use it). I don't want to go through the hassle of shipping it off to Toshiba for repairs. Would reformatting the laptop solve the problem? I wish I could attach the .dmp and .xml files to this post but I can't locate them. I'd try using the recovery disks, but they were recently destroyed in a flood.  
Any comments, advice, and/or suggestions are very much welcome!

Happy to learn the hardware is fixed.
I was told they could not do so without the product key.   ...   Any ideas as to how I can get my product key?
Everybody should know by now that there is no product key for preinstalled Windows. The OEM has it locked into the motherboard.
As I've said over and over, recovery media will restore the hard disk to its original out-of-the-box contents. Windows will be activated.
Windows is not installed during this process. Everything on the hard drive is restored. It's an important distinction.
-Jerry

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