Windows Update and the Windows Error reports
31/08/2014 08:41
Windows Error Reporting
Fault bucket 124661653, type 21
Event Name:
WindowsUpdateFailure
Response: Not available
Cab Id: 0

Problem signature:
P1:
7.6.7600.320
P2:
80246002
P3: D67661EB-2423-451D-BF5D-13199E37DF28
P4:
Scan
P5: 101
P6: Unmanaged
P7: 
P8: 
P9: 
P10: 

Attached
files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_7.6.7600.320_888a386ad31bd7d883fbf736bf547a8a1bd5bd9c_150a7995

Analysis
symbol: 
Rechecking for solution: 0
Report Id: 8809d3a9-30ea-11e4-8d08-5442495ff252
Report Status: 0
Does the reference to
D67661EB-2423-451D-BF5D-13199E37DF28
refer to Windows Update Agent and is a scan to find and down the updated version simply failing?
TIA, Gerry
Hi,
This structure is a general Windows Error report structure. There are different meanings for different types.
For the details, you could read this article:
WerReportSetParameter function
http://msdn.microsoft.com/en-us/library/windows/desktop/bb513626(v=vs.85).aspx
For your specific error, we could get these:
P1: 7.6.7600.320 means Windows agent version.
P2: 80246002 means the exact error code
P3: D67661EB-2423-451D-BF5D-13199E37DF28
should be the specific Windows Agent GUID.
Let's verify it:
Look for this GUID in your Windows Update log file located in C:\Windows\WindowsUpdate.log. There you could verify if it's a Windows agent.
Karen Hu
TechNet Community Support
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TS1368 I cannot connect to the iTunes Store. I receive Error Code -1202. This problem began yesterday. I have been successfully connecting to the store for months on this PC. I am running Windows 7 and the Windows Security Center. Thanks for any help.
Hello alankilner,
And welcome to Apple Discussions!
Using Proxy: Yes
Try temporarily disabling this setting by following the steps outlined in this Apple support document.
http://support.apple.com/kb/TS1490
B-rock -
Fit the image to window width, window height and the window size
hi all
here we wrote the code for "fit the image to window width, window height and the window size". we are facing some problems in it. and all these operations have to perform even after zooming operations are done.if the below code doesnt satisfy kindly provide appropriate code .
thanks .
import java.awt.*;
import java.awt.event.*;
import java.awt.image.*;
import java.awt.image.BufferedImage;
import java.io.*;
import javax.imageio.ImageIO;
import javax.swing.*;
import java.io.File;
import javax.swing.filechooser.FileFilter;
import java.awt.geom.*;
public class DP extends JFrame implements ActionListener,
MouseListener,
MouseMotionListener {
private final int PEN_OP = 1;
private final int CLEAR_OP = 2;
private int radius;
private int radius1;
private int mousex = 0;
private int mousey = 0;
private int prevx = 0;
private int prevy = 0;
private boolean initialFreeHand = true;
private boolean initialLine = true;
private boolean initialEraser = true;
private int Orx = 0;
private int Ory = 0;
private int OrWidth = 0;
private int OrHeight = 0;
private int drawX = 0;
private int drawY = 0;
private int polyX = 0;
private int polyY = 0;
private int eraserLength = 5;
private int udefRedValue = 255;
private int udefGreenValue = 255;
private int udefBlueValue = 255;
private int opStatus = PEN_OP;
private int colorStatus = 1;
private double zoomPercentage=10;
private Color mainColor = new Color(0, 0, 0);
private Color xorColor = new Color(255, 255, 255);
private Color userDefinedColor =
new Color(udefRedValue, udefGreenValue,udefBlueValue);
private JButton openButton = new JButton("open");
private JButton closeButton = new JButton("close");
private JButton zoominButton = new JButton("ZoomIn");
private JButton zoomoutButton = new JButton("ZoomOut");
private JButton zoomto100Button = new JButton("ZoomTo100");
private JButton fwwButton = new JButton("Fit window width");
private JButton fwhButton = new JButton("Fit window height");
private JButton fwButton = new JButton("Fit the window");
private JButton clearButton = new JButton("Clear");
private JTextField colorStatusBar = new JTextField(20);
private JTextField opStatusBar = new JTextField(20);
private JTextField mouseStatusBar = new JTextField(10);
private JPanel controlPanel = new JPanel(new GridLayout(18, 1, 0, 0));
JToolBar jToolbar = new JToolBar();
private Container container;
private JScrollBar horizantalSlide=new JScrollBar();
public BufferedImage image;
BufferedImage bgImage;
// public ImageIcon icon=null;
JFileChooser fileChooser;
DrawPanel drawPanel = new DrawPanel(bgImage,zoomPercentage);
public DP() {
super("WhiteBoard");
fileChooser = new JFileChooser(".");
container = getContentPane();
container.setBackground(Color.white);
container.setLayout(new BorderLayout());
container.add(jToolbar,BorderLayout.NORTH);
container.add(horizantalSlide);
jToolbar.add(openButton);
jToolbar.add(closeButton);
jToolbar.add(zoominButton);
jToolbar.add(zoomoutButton);
jToolbar.add(zoomto100Button);
jToolbar.add(fwwButton);
jToolbar.add(fwhButton);
jToolbar.add(fwButton);
jToolbar.add(clearButton);
colorStatusBar.setEditable(false);
opStatusBar.setEditable(false);
mouseStatusBar.setEditable(false);
controlPanel.setBackground(Color.white);
drawPanel.setBackground(Color.white);
container.add(controlPanel, "West");
container.add(drawPanel, "Center");
openButton.addActionListener(this);
closeButton.addActionListener(this);
zoominButton.addActionListener(this);
zoomoutButton.addActionListener(this);
zoomto100Button.addActionListener(this);
fwwButton.addActionListener(this);
fwhButton.addActionListener(this);
fwButton.addActionListener(this);
clearButton.addActionListener(this);
drawPanel.addMouseMotionListener(this);
drawPanel.addMouseListener(this);
addMouseListener(this);
addMouseMotionListener(this);
opStatusBar.setText("FreeHand");
colorStatusBar.setText("Black");
public void actionPerformed(ActionEvent e) {
if(e.getActionCommand().equals("open"))
showDialog();
if(e.getActionCommand().equals("close"))
closeDialog();
if(e.getActionCommand().equals("ZoomIn"))
drawPanel.zoom(1);
if(e.getActionCommand().equals("ZoomOut"))
drawPanel.zoom(-1);
if(e.getActionCommand().equals("ZoomTo100"))
drawPanel.zoom(+10);
if(e.getActionCommand().equals("Fit window width"))
drawPanel.fitwindowwidth();
if(e.getActionCommand().equals("Fit window height"))
drawPanel.fitwindowheight();
if(e.getActionCommand().equals("Fit the window"))
drawPanel.fitthewindow();
if (e.getActionCommand() == "Clear")
opStatus = CLEAR_OP;
switch (opStatus) {
case CLEAR_OP:
clearPanel();
private void showDialog() {
if(fileChooser.showOpenDialog(this) == JFileChooser.APPROVE_OPTION) {
File file = fileChooser.getSelectedFile();
try {
bgImage = ImageIO.read(file);
} catch(IOException e) {
System.out.println("IO error: " + e.getMessage());
clearPanel();
private void closeDialog() {
drawPanel.setVisible(false);
drawPanel.repaint();
public void clearPanel() {
opStatusBar.setText("Clear");
Graphics g = image.getGraphics();
g.setColor(drawPanel.getBackground());
g.fillRect(0, 0, drawPanel.getBounds().width, drawPanel.getBounds().height);
if(bgImage != null)
g.drawImage(bgImage, 0, 0, this);
g.dispose();
drawPanel.repaint();
public boolean mouseHasMoved(MouseEvent e) {
return (mousex != e.getX() || mousey != e.getY());
public void setActualBoundry() {
if (mousex < Orx || mousey < Ory) {
if (mousex < Orx) {
OrWidth = Orx - mousex;
drawX = Orx - OrWidth;
} else {
drawX = Orx;
OrWidth = mousex - Orx;
if (mousey < Ory) {
OrHeight = Ory - mousey;
drawY = Ory - OrHeight;
} else {
drawY = Ory;
OrHeight = mousey - Ory;
} else {
drawX = Orx;
drawY = Ory;
OrWidth = mousex - Orx;
OrHeight = mousey - Ory;
public void setGraphicalDefaults(MouseEvent e) {
mousex = e.getX();
mousey = e.getY();
prevx = e.getX();
prevy = e.getY();
Orx = e.getX();
Ory = e.getY();
drawX = e.getX();
drawY = e.getY();
OrWidth = 0;
OrHeight = 0;
public void mouseDragged(MouseEvent e) {
updateMouseCoordinates(e);
switch (opStatus) {}
public void mouseReleased(MouseEvent e) {
updateMouseCoordinates(e);
switch (opStatus) {}
public void mouseEntered(MouseEvent e) {
updateMouseCoordinates(e);
public void updateMouseCoordinates(MouseEvent e) {
String xCoor = "";
String yCoor = "";
if (e.getX() < 0)
xCoor = "0";
else {
xCoor = String.valueOf(e.getX());
if (e.getY() < 0)
xCoor = "0";
else {
yCoor = String.valueOf(e.getY());
mouseStatusBar.setText("x:" + xCoor + " y:" + yCoor);
public void mouseClicked(MouseEvent e) { updateMouseCoordinates(e); }
public void mouseExited(MouseEvent e) { updateMouseCoordinates(e); }
public void mouseMoved(MouseEvent e) { updateMouseCoordinates(e); }
public void mousePressed(MouseEvent e) { updateMouseCoordinates(e); }
public static void main(String[] args) {
DP wb = new DP();
wb.setDefaultCloseOperation(EXIT_ON_CLOSE);
wb.setSize(1024,740);
wb.setVisible(true);
private class DrawPanel extends JPanel {
private double m_zoom = 1.0;
private double m_zoomPercentage;
private BufferedImage m_image;
double theta = 0;
double thetaInc = Math.PI/2;
public DrawPanel(BufferedImage imageb,double zoomPercentage) {
m_image = imageb;
m_zoomPercentage = zoomPercentage / 100;
protected void paintComponent(Graphics g) {
Graphics2D g2d=(Graphics2D)g;
if(image == null)
initImage();
g2d.setRenderingHint(RenderingHints.KEY_INTERPOLATION,
RenderingHints.VALUE_INTERPOLATION_BICUBIC);
double x = (1.0 - m_zoom)*getWidth()/2.0;
double y = (1.0 - m_zoom)*getHeight()/2.0;
AffineTransform at = AffineTransform.getTranslateInstance(x, y);
at.rotate(theta,m_zoom*getWidth()/2,m_zoom*getHeight()/2);
at.scale(m_zoom, m_zoom);
g2d.drawRenderedImage(image, at);
public void zoom(int inc) {
m_zoom += inc * m_zoomPercentage;
repaint();
public void fitwindowwidth()
int w1=drawPanel.getWidth();
int h1=drawPanel.getHeight();
BufferedImage image2=image.getScaledInstance(w1,h1,Image.SCALE_DEFAULT);
drawPanel.setPreferredSize(new java.awt.Dimension(100,image2.getImage().getHeight(null)));
drawPanel.repaint();
public void fitwindowheight()
BufferedImage image2=image.getScaledInstance(500,680,1);
drawPanel.setImage(iicon);
drawPanel.setPreferredSize(new java.awt.Dimension(100,image2.getImage().getHeight(null)));
drawPanel.repaint();
public void fitthewindow()
BufferedImage image2=image.getScaledInstance(1000,680,1);
drawPanel.setPreferredSize(new java.awt.Dimension(100,image2.getImage().getHeight(null)));
drawPanel.repaint();
private void initImage() {
int w = getWidth();
int h = getHeight();
image = new BufferedImage(w, h, BufferedImage.TYPE_INT_RGB);
Graphics2D g2 = image.createGraphics();
g2.setPaint(getBackground());
g2.fillRect(0,0,w,h);
g2.dispose();
}thank you for giving reply.
your code is very helpful to us.but i couldn't integrate it in my code.here's my code.
import java.awt.*;
import java.awt.event.*;
import java.awt.image.*;
import java.awt.image.BufferedImage;
import java.io.*;
import javax.imageio.ImageIO;
import javax.swing.*;
import java.io.File;
import javax.swing.filechooser.FileFilter;
import java.awt.geom.*;
public class IS extends JFrame implements ActionListener,
MouseListener,
MouseMotionListener {
private final int PEN_OP = 1;
private final int CLEAR_OP = 2;
private final int DISTORT = 3;
private final int SCALE = 4;
private final int FIT = 5;
private final int FILL = 6;
int scaleMode = SCALE;
private int radius;
private int radius1;
private int mousex = 0;
private int mousey = 0;
private int prevx = 0;
private int prevy = 0;
private boolean initialFreeHand = true;
private boolean initialLine = true;
private boolean initialEraser = true;
private int Orx = 0;
private int Ory = 0;
private int OrWidth = 0;
private int OrHeight = 0;
private int drawX = 0;
private int drawY = 0;
private int polyX = 0;
private int polyY = 0;
private int eraserLength = 5;
private int udefRedValue = 255;
private int udefGreenValue = 255;
private int udefBlueValue = 255;
private int opStatus = PEN_OP;
private int colorStatus = 1;
private double zoomPercentage=10;
private Color mainColor = new Color(0, 0, 0);
private Color xorColor = new Color(255, 255, 255);
private Color userDefinedColor =
new Color(udefRedValue, udefGreenValue,udefBlueValue);
private JButton openButton = new JButton("open");
private JButton closeButton = new JButton("close");
private JButton zoominButton = new JButton("ZoomIn");
private JButton zoomoutButton = new JButton("ZoomOut");
private JButton zoomto100Button = new JButton("ZoomTo100");
private JButton fwwButton = new JButton("Fit window width");
private JButton fwhButton = new JButton("Fit window height");
private JButton fwButton = new JButton("Fit the window");
private JButton clearButton = new JButton("Clear");
private JTextField colorStatusBar = new JTextField(20);
private JTextField opStatusBar = new JTextField(20);
private JTextField mouseStatusBar = new JTextField(10);
private JPanel controlPanel = new JPanel(new GridLayout(18, 1, 0, 0));
JToolBar jToolbar = new JToolBar();
private Container container;
private JScrollBar horizantalSlide=new JScrollBar();
public BufferedImage image;
BufferedImage bgImage;
// public ImageIcon icon=null;
JFileChooser fileChooser;
DrawPanel drawPanel = new DrawPanel(bgImage,zoomPercentage);
public IS() {
super("WhiteBoard");
fileChooser = new JFileChooser(".");
container = getContentPane();
container.setBackground(Color.white);
container.setLayout(new BorderLayout());
container.add(jToolbar,BorderLayout.NORTH);
container.add(horizantalSlide);
jToolbar.add(openButton);
jToolbar.add(closeButton);
jToolbar.add(zoominButton);
jToolbar.add(zoomoutButton);
jToolbar.add(zoomto100Button);
jToolbar.add(fwwButton);
jToolbar.add(fwhButton);
jToolbar.add(fwButton);
jToolbar.add(clearButton);
colorStatusBar.setEditable(false);
opStatusBar.setEditable(false);
mouseStatusBar.setEditable(false);
controlPanel.setBackground(Color.white);
drawPanel.setBackground(Color.white);
container.add(controlPanel, "West");
container.add(drawPanel, "Center");
openButton.addActionListener(this);
closeButton.addActionListener(this);
zoominButton.addActionListener(this);
zoomoutButton.addActionListener(this);
zoomto100Button.addActionListener(this);
fwwButton.addActionListener(this);
fwhButton.addActionListener(this);
fwButton.addActionListener(this);
clearButton.addActionListener(this);
drawPanel.addMouseMotionListener(this);
drawPanel.addMouseListener(this);
addMouseListener(this);
addMouseMotionListener(this);
opStatusBar.setText("FreeHand");
colorStatusBar.setText("Black");
public void actionPerformed(ActionEvent e) {
if(e.getActionCommand().equals("open"))
showDialog();
if(e.getActionCommand().equals("close"))
closeDialog();
if(e.getActionCommand().equals("ZoomIn"))
drawPanel.zoom(1);
if(e.getActionCommand().equals("ZoomOut"))
drawPanel.zoom(-1);
if(e.getActionCommand().equals("ZoomTo100"))
drawPanel.zoom(+10);
if(e.getActionCommand().equals("Fit window width"))
//drawPanel.fitwindowwidth();
drawPanel.scaleImage(0,0,0,0);
if(e.getActionCommand().equals("Fit window height"))
drawPanel.scaleImage(0,0,0,0);
if(e.getActionCommand().equals("Fit the window"))
drawPanel.scaleImage(0,0,0,0);
if (e.getActionCommand() == "Clear")
opStatus = CLEAR_OP;
switch (opStatus) {
case CLEAR_OP:
clearPanel();
private void showDialog() {
if(fileChooser.showOpenDialog(this) == JFileChooser.APPROVE_OPTION) {
File file = fileChooser.getSelectedFile();
try {
bgImage = ImageIO.read(file);
} catch(IOException e) {
System.out.println("IO error: " + e.getMessage());
clearPanel();
private void closeDialog() {
drawPanel.setVisible(false);
drawPanel.repaint();
public void clearPanel() {
opStatusBar.setText("Clear");
int w = image.getWidth();
int h = image.getHeight();
Graphics g = image.getGraphics();
g.setColor(drawPanel.getBackground());
g.fillRect(0, 0, w, h);
if(bgImage != null) {
int x = (w - bgImage.getWidth())/2;
int y = (h - bgImage.getHeight())/2;
g.drawImage(bgImage, x, y, this);
g.dispose();
drawPanel.repaint();
public boolean mouseHasMoved(MouseEvent e) {
return (mousex != e.getX() || mousey != e.getY());
public void setActualBoundry() {
if (mousex < Orx || mousey < Ory) {
if (mousex < Orx) {
OrWidth = Orx - mousex;
drawX = Orx - OrWidth;
} else {
drawX = Orx;
OrWidth = mousex - Orx;
if (mousey < Ory) {
OrHeight = Ory - mousey;
drawY = Ory - OrHeight;
} else {
drawY = Ory;
OrHeight = mousey - Ory;
} else {
drawX = Orx;
drawY = Ory;
OrWidth = mousex - Orx;
OrHeight = mousey - Ory;
public void setGraphicalDefaults(MouseEvent e) {
mousex = e.getX();
mousey = e.getY();
prevx = e.getX();
prevy = e.getY();
Orx = e.getX();
Ory = e.getY();
drawX = e.getX();
drawY = e.getY();
OrWidth = 0;
OrHeight = 0;
public void mouseDragged(MouseEvent e) {
updateMouseCoordinates(e);
switch (opStatus) {
public void mouseReleased(MouseEvent e) {
updateMouseCoordinates(e);
switch (opStatus) {}
public void mouseEntered(MouseEvent e) {
updateMouseCoordinates(e);
public void updateMouseCoordinates(MouseEvent e) {
String xCoor = "";
String yCoor = "";
if (e.getX() < 0)
xCoor = "0";
else {
xCoor = String.valueOf(e.getX());
if (e.getY() < 0)
xCoor = "0";
else {
yCoor = String.valueOf(e.getY());
mouseStatusBar.setText("x:" + xCoor + " y:" + yCoor);
public void mouseClicked(MouseEvent e) { updateMouseCoordinates(e); }
public void mouseExited(MouseEvent e) { updateMouseCoordinates(e); }
public void mouseMoved(MouseEvent e) { updateMouseCoordinates(e); }
public void mousePressed(MouseEvent e) { updateMouseCoordinates(e); }
public static void main(String[] args) {
IS wb = new IS();
wb.setDefaultCloseOperation(EXIT_ON_CLOSE);
wb.setSize(1024,740);
wb.setVisible(true);
private class DrawPanel extends JPanel {
private double m_zoom = 1.0;
private double m_zoomPercentage;
private BufferedImage m_image;
double theta = 0;
double thetaInc = Math.PI/2;
public DrawPanel(BufferedImage imageb,double zoomPercentage) {
m_image = imageb;
m_zoomPercentage = zoomPercentage / 100;
protected void paintComponent(Graphics g) {
super.paintComponent(g);
Graphics2D g2d=(Graphics2D)g;
if(image == null)
initImage();
g2d.setRenderingHint(RenderingHints.KEY_INTERPOLATION,
RenderingHints.VALUE_INTERPOLATION_BICUBIC);
int w = getWidth();
int h = getHeight();
int iw = image.getWidth();
int ih = image.getHeight();
if(scaleMode == SCALE) {
double x = (w - m_zoom*iw)/2;
double y = (h - m_zoom*ih)/2;
AffineTransform at = AffineTransform.getTranslateInstance(x, y);
at.rotate(theta,m_zoom*getWidth()/2,m_zoom*getHeight()/2);
at.scale(m_zoom, m_zoom);
g2d.drawRenderedImage(image, at);
else {
scaleImage(w, h, iw, ih);
private void scaleImage( int w, int h, int iw, int ih) {
Graphics2D g2d = image.createGraphics();
double xScale = (double)w/iw;
double yScale = (double)h/ih;
AffineTransform at = new AffineTransform();
if(scaleMode == DISTORT) {
double x = (w - xScale*iw)/2;
double y = (h - yScale*ih)/2;
at.setToTranslation(x, y);
at.scale(xScale, yScale);
} else {
double scale = (scaleMode == FIT) ? Math.min(xScale, yScale)
: Math.max(xScale, yScale);
double x = (w - scale*iw)/2;
double y = (h - scale*ih)/2;
at.setToTranslation(x, y);
at.scale(scale, scale);
g2d.drawRenderedImage(image, at);
public void zoom(int inc) {
m_zoom += inc * m_zoomPercentage;
repaint();
private void initImage() {
int w = getWidth();
int h = getHeight();
image = new BufferedImage(w, h, BufferedImage.TYPE_INT_RGB);
Graphics2D g2 = image.createGraphics();
g2.setPaint(getBackground());
g2.fillRect(0,0,w,h);
g2.dispose();
} -
I am unable to connect to the iTunes Store. This issue began yesterday, 3/11/13. I previously have been able to connect to the store successfully on this computer which runs Windows 7 and Security Center since November. I also used the iTunes Store on my previous computer for several years. I am able to connect to the store with my new iPod Touch 5th generation. I did a Google search for Error Code -1202 but did not find any pertinent results. I would greatly appreciate any assistance in troubleshooting this situation. Thank you!
Hello alankilner,
And welcome to Apple Discussions!
Using Proxy: Yes
Try temporarily disabling this setting by following the steps outlined in this Apple support document.
http://support.apple.com/kb/TS1490
B-rock -
Using mail on Ipad only a blanc window will be displayed. After 10 sec the window is automatically closed and the app icon will be displayed.
Redirecting from safari to other mail adress works witout problems. Known Problem?Try to force quit your mail app. Double tap the home button. You'll see the app icons and previews on the screen. Scroll sideways if needed to bring the mail app up on the screen. Flick the preview up and off the screen to close the app. Tap on the home screen preview to exit the mode.
Try to open your mail again and see if it works. -
I built a few new Windows Server 2008 R2 with SP1 VMs today and ran into a problem where Windows Update is not detecting the fact that Internet Explorer 9 is already installed. Internet Explorer 9 keeps showing up as an available update when
using Windows Update. When I try to install it as a test I get the error message: Code 9C48 Windows Update encountered an unknown error.
My normal build procedures include applying all the patches for the OS prior to any other work on the servers. The way I like to do the patching is to do every update other then IE9 in the begininng and once all the other updates have been
completed, install IE9 and then patch it if there are updates available. I followed this procedure on every build for the last year and I have not run into any issues until today. The only difference today is the latest patches that were released yesterday
April 10th, 2012. To test the theory that it may be one of the latest patches, I reinstalled Windows from scratch making sure to format the disks and then I installed IE9 right after the OS install without any other updates. Once the
server was rebooted, I checked Windows Update and Internet Explorer 9 still showed up as update (Not the Cumulative Update which normally shows up after an IE9 install) and yes, I did make sure to click the 'Check for Updates' link before I looked just
in case. My next test was to patch a couple of the servers I had built prior to April 10th, 2012. Those servers did not have any issues with the latest updates and they are not experiencing the same behavior as the newly built servers.
I ended up comparing the IE9 Version on the cleanly install OS (No updates were installed except IE9) and the servers I built last week which were patched. The versions are exactly the same.
My findings above lead me to believe that there is a problem with the latest IE9 install package (which includes the latest cumulative update) and the Windows Update detection component.
I guess I am looking for someone to report this up the chain to get this fixed so no one else runs into this problem. I know in some cases we may not be able to see additional IE9 updates until this is resolved.I just started having the same problem.
I was creating a new VM in Vsphere from our 2008 R2 SP1 image and it hasn't been updated and repacked in a while, so i have to install about 60 updates, including IE9.
I went through my normal setup as i had just created 2 VMs and updated them on Monday with no problem.
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I deleted the VM, created a new one, chose all updates except IE, then did that and it still shows up again.
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When i got in to work this morning, the updater seemed stuck on 31 of 102 updates, this one in particular: KB288516. I rebooted the computer, because it wouldn't stop and just seemed stuck since last night, which these updates should only have taken about
an hour to install at most. I log back in and sure enough, it now shows Internet Explorer 9 at the bottom of the update list as being needed for install.
I believe this is Patch Tuesday week, so maybe they screwed up something with the Windows Update detection engine, because it worked fine on Monday when i had to update IE9 on 2 VMs that i created. -
Problems with windows update and fingerprint
HI
My windows was out of date and in the coarse of trying to update it, the system runned into a problem and the only way i could get back my information was to let the system settings go back to its default settings. Following that, i find it difficult to download new updates and the fingerprint is also not working any more. Please what should i do ?Hi @CLEPRIS ,
Thank you for visiting the HP Support Forums and Welcome.It is a great site for information and questions. I have looked into your issue about your HP-ENVY m6 Notebook and issues with Windows Updates and the Fingerprint reader software. Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers that might need updating on your system.
It shows me that there seems to be interference with Software task, usually your virus protection.
You might have to disable this software and then run the Windows update.
I would suggest to uninstall HP SimplePass and reinstalled the latest version for Windows 8.1.
I would be happy to assist if needed. How Do I Find My Model Number or Product Number?
I hope this fixes things up for you.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping! -
I have iTunes, latest version, open in Windows XP and get an error 45048 message when I try to update apps thru the store. How can I fix this? I have reinstalled iTunes twice but problem continues.
Try contacting iTunes via email to check if there is an issue with the account. go to apple.com/support/itunes
Click on iTunes Store account and billing and select inquiries. On the right side click on "email us".
Before doing that trying viewing your account information first. Open the iTunes on you mac, look at the menu and select store and select view my account. Try removing the card (this is only applicable if you don't have a pending charges with iTunes) and hit done. Sign out, quit iTunes and sign back in and try updating the apps again. -
This just started today. Everything seems fine. I just push the popup off to the side and continue to use the browser. If I were to click on the, "Send Error Report" or the "Don't Send" buttons then Firefox just closes!
Strangest thing yet, trying to figure it out!
Oh, I tried the reboot without add-ons! Even did the reinstall, still the same???Just got back online, still working on things, BUT ???
I went back and dumped Norton's which I get for free from Comcast. I downloaded the AVG scanner. Went through all the bells & whistles and things seem ok ???? But I haven't done the reboot yet, so will do that soon. But I wanted to drop a line here and let you all know what is happening.
And Thanks Fred, the funny thing was it did seem to have something to do with their update??? I do like Norton's but my son uses this AVG and he said it was better, lol!!! But again, everyone has their favorite!
Mine is Norton's so once I confirm that everything is good, I'm going to try redoing Norton's and I'll try your suggestions, if they don't fix it!!
Thanks again, and will let you know if this is the fixed!!! -
I had downloaded and installed one of those automatic Windows update and now whenever I try to open my Firefox I get an error message, "Platform version 6.0.2 is not compatible with minVersion >6.0.1 maxVersion <6.0.1
If you use ZoneAlarm Extreme Security then try to disable Virtualization.
Do a clean reinstall and delete the Firefox program folder.
* http://kb.mozillazine.org/Browser_will_not_start_up#XULRunner_error_after_an_update
*[[/questions/869812]]
*[[/questions/869951]] -
iTunes won't install everything it needs to run. I remove it from my computer and reinstall it and it keeps saying it. I am using Windows 7 and the latest update from iTunes.
What does the error message say when you install iTunes and it fails?
This post was edited by Malignance -
When i try to download 'Get album artwork' I receive error alert with (-609) I have tried to download the artwork on the advanced tab, but still no success. My computer runs Windows 7 and the alert appears in my itunes which on my computer.Can you assist?
Perhaps try the "Error -609" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting -
Windows Update and MSE will not update
The Windows Update and MSE on my wife's netbook will not run. I've tried making sure the BITS and WU are running in the Services. BITS is running but Update won't run. When I try to get it to run I get an error 1067. When I try to run update I get the Update
in not running message. When I try to update MSE I get an error 0x80080005.
Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-FJT32-QMPGB-GCFF6
Windows Product Key Hash: KGSsbuo1+06XJlvCBpYnFCqWv54=
Windows Product ID: 00342-OEM-8992752-30004
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.011
ID: {76BA4188-6989-4312-891C-65EFCE4499D4}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Starter
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{76BA4188-6989-4312-891C-65EFCE4499D4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GCFF6</PKey><PID>00342-OEM-8992752-30004</PID><PIDType>2</PIDType><SID>S-1-5-21-2535747627-2150558150-2755165369</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>AOD257</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>V1.14</Version><SMBIOSVersion
major="2" minor="6"/><Date>20110922000000.000000+000</Date></BIOS><HWID>B8970100018400E4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard
Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product
GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65301</Pid><PidType>14</PidType></Product></Products><Applications><App
Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12"
Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App
Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Starter edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 8be4a481-9b5c-4588-a5ec-5dad4b1f15da
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00342-00178-927-530004-02-1033-7601.0000-2202011
Installation ID: 017622677721141361630283562192842876556872428761495962
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: GCFF6
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 7/3/2014 5:24:05 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LgAAAAAAAQABAAIAAAABAAAAAwABAAEAnJ+cKQYqGLB8r/QoxPLejAzc4NhcMw==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value
OEMTableID Value
APIC ACRSYS
ACRPRDCT
FACP ACRSYS
ACRPRDCT
HPET ACRSYS
ACRPRDCT
BOOT ACRSYS
ACRPRDCT
MCFG ACRSYS
ACRPRDCT
WDAT INSYDE
INSYDE
SLIC ACRSYS
ACRPRDCT
SSDT ACRSYS
ACRPRDCT
SSDT ACRSYS
ACRPRDCT
SSDT ACRSYS
ACRPRDCT
If someone could help me with this asap, the wife is anxious to be able to use her computer againHi,
Regarding Windows Update issue, please have a share with your CBS.log ( Find the log in C:\Windows\Logs\CBS\CBS.log ) and
Windowsupdate.log, and we could find the windowsupdate.log in (%windir%\Windowsupdate.log).
For Windows update troubleshooting, we might first take a look at the following articles:
Troubleshooting update issues for Microsoft Security Essentials
Troubleshoot problems with installing updates
Fix Microsoft Windows Update Issues
Best regards
Michael Shao
TechNet Community Support -
Intel Matrix Storage Manager disables Windows Update and Windows Validation on Windows 7 64-bit
I have a Lenovo ThinkPad R61 8918CTO on which I did a clean install of Windows 7 Ultimate SP1 (64-bit) on a new Seagate Momentus XT 750GB drive. The installation was trouble-free, as were all of the post-install Windows Updates.
Then I installed ThinkVantage System Update 4.03 and used it to install most of the available Lenovo updates. Big mistake. I'll spare you a detailed account of the hours I wasted troubleshooting, rolling back to previous restore points, and doing more troubleshooting, but it turns out that installing Intel Matrix Storage Manager driver v. 8.9.2.1002 caused Windows Update and Windows Validation to fail.
Symptoms: Windows Update control panel can't check for updates and reports that the Windows Update service isn't running when it actually is. Online Windows Validation fails and the standalone Windows Validation utility won't install. Microsoft programs that require a validated copy of Windows (e.g., Microsoft Security Essentials) won't install.
Solution: Roll back the driver for the relevant SATA controller to the previous driver.
I've reinstalled ThinkVantage System Update 4.03 and hidden the proposed Intel Matrix Storage Manager update; since then, I've used it to complete my Lenovo updates without issue.
I hope this post will help other people with this problem find the solution a lot faster than it took me!This happened after installing a new advanced format drive with 4k-byte sectors, I'd guess. If the storage driver doesn't report the physical sector size to Windows, update fails.
I just ran across this myself (again) putting Win 7 on a T400.
I don't know why this is still going on. It may be that the update lists for older machines still have pre-AF-drive drivers listed.
FYI, another fix is going to the Intel site and installing the latest Matrix Storage Manager AHCI driver. This may be more desirable than rolling back to an older driver in some cases.
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество -
HT5639 windows 7 starts with an error report
hi,can anyone help me to get windows back on to my imac.,i have a problem with uploading windows,it starts with an error report saying there is a problem
and gives me two options the 1st it tries to repair the problem and then tells me it cant repair it and when i click finish it closes down,the 2nd option
is start windows normally but when i scroll down to this option nothing happens.i used to have parallels but got so frustrated at this doing nothing i removed it
from my imac,but that did not help,can anybody help.
thanksHi Paul,
You don'y say what version of WMP you currently have, but I would strongly recommend installing the latest version from the Microsoft web site. It is possible that your current version has become corrupted in some way.
HTH
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