Windows Vista laptop to Time Machine Airport wireless connection "Limited"

Question

Hey everyone, sorry about this issue, as its most likely a simple fix. Being an apple user of 20 years I have never owned a PC, long story short, a new guest in my home has a windows laptop that is running Vista, and is only connecting to my Time Capsule wireless with a "limited Connectivity" on the IPv4 and IPv6. Is there a fix for this? or am I missing something?
If it helps, we have had other windows laptops connect to the TM with no issues, and the connection we are using is that of the Guest Network on the TM, the one I have set up for guests or visitors.
thanks in advance everyone

Answer 1

You can at least start to narrow the problem down if you temporarily disable the wireless security on the "guest" network and then see if the laptop will connect that way. If it will, that tells you that the laptop can connect and it's likely a security setting issue on the laptop that will need to be tweaked if you want to continue to use wireless security on "guest" network.
If the laptop will still not connect, then it's likely that the Windows Firewall and/or the anti-virus software is blocking the attempted connection. Someone will need to get into the applications on the laptop to "allow" or "enable" the connection.
If that still won't allow the connection, maybe one of the PC guys on the forum here will have some additional suggestions.
Keep us posted on your progress