Windows7 x64 Enterprise - SP1 disables Remote Desktop - missing RDP functionality

Windows 7 Enterprise x64 SP1
Installing SP1 (update KB976932) disables Remote Desktop functionality (System Properties/Remote tab will not show the "Remote Desktop" Section under the "Remote Assistance" section). The issue is known to MS.
Manually changing the registry keys
[HKLM\SYSTEM\CurrentControlSet\Control\Terminal Server]
"AllowRemoteRPC"=dword:00000001
"fDenyTSConnections"=dword:00000000
will not help.
Removing SP1 (update KB976932) brings things back to work.
Does anyone know a way to keep using RDP with Windows7 Enterprise x64 after installing SP1? Is it a strategy from MS to prevent people to use it correctly? According to my experiments this happens only on the Enterprise edition.

Intresting issue.
I see that some other people are having problem with that as well.
http://www.sevenforums.com/network-sharing/149496-remote-desktop-doesnt-work-after-upgrade-sp1.html
However i have windows 7 enterprise 64 bit running on my laptop and i am fine. (and everyone else in my organization). Is it possible that your download for sp1 was corrupted/incomplete and as a result you are seeing issues now with it.
I would find it very strange, because I had the same behavior on 3 machines that are absolutely independent from each other, and download updates separately. Furthermore, when I investigated the problem, I even found somewhere an official document from MS,
saying that on this version RDP will be disabled by SP1, but maybe I am just not remembering it correctly. Are you sure that your systems are "Enterprise" and not "Professional"? On the Pro version everything is running fine.
I would try following:
Uninstall sp1
Stop windows update service
delete "C:\Windows\SoftwareDistribution" folder
Start windows update service
Run windows updates to scan for new updates (wuauclt /detectnow)
Install SP1
This is an interesting try. On one of these three machines I actually don't need RDP, so next weekend I will perform your suggestion, then I'll let you know what happens.

Similar Messages

Can 1 instance of Windows 8.1 ENTERPRISE host multiple Remote Desktop connections?

I am shopping for the components for building a machine with fair, high-performance hardware. I have Windows 8.1 Professional. I wanted to know if either Windows 8.1 Professional or Windows 8.1 Enterprise can support multiple remote connections
from users outside the local network. For example, my brother is based in San Diego, CA and has an underpowered laptop. Is there any way to make a remote connection over that much distance, from San Diego to Northern Virginia, from a RDP client running Windows
8.1 Professional to a RDP "server" Windows 8.1 Professional/Enterprise machine, and run a modern, single- or multiplayer- game over smoothly that connection? At the very least, is it possible to run common
apps (e.g. Microsoft Office 2013 IE 11, Adobe Acrobat XI) smoothly on a Windows 8.1 Pro RDP client connected to a Windows 8.1 RDP "server" located 2250+ miles away?
Would upgrading my installation from Professional to Enterprise improve the responsiveness and display quality for my remote users?
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T. Webster

Hi,
It depends on the quality of the network connection to run the software smoothly throuth RDP. And I don't think the quality would be better if you upgrade to Windows 8.1 Enterprise.
Windows 8.1 allow only one session of RDP, the Remote Desktop Server in Windows other than the Windows Server edition has a limitation to allow only one concurrent user per session by default, i.e. if someone remotely connects to the computer over RDP then
whoever was logged in at that moment will be automatically logged off, even if that user is physically present at the computer. This is by design.
Regarding more information about RDP, please take a look at the following articles:
Remote Desktop app help
Remote Desktop Connection: frequently asked questions
Best regards
Michael Shao
TechNet Community Support

Windows 8.1 Update - Remote Desktop missing from Remote Tab

I recently purchased a new Lenovo G780 with Windows 8. I updated to Windows 8.1 this past weekend.
I was surprised to find the "Remote Desktop" section (on Remote tab in System Properties) was missing. I can see "Remote Access Assistance" but not "Remote Desktop". Note that I can run Remote Desktop to connect to another computer, but w/out this setting I am UNABLE to accept incoming remote desktop requests.
I did find a link related to my very same issue, though for an earlier windows version.
http://social.technet.microsoft.com/Forums/windowsserver/en-US/e51a7001-85f7-4578-af65-6dee5a35c261/...
I have same symptom, just newer OS I can only surmise that my Windows 8.1 update messed something up. It may be possible this was the situation before I updated to Windows 8.1, as I don't think I messed with that setting.
Does anyone know of a fix? Apparently re-inputting the Product Key (and reactivating Windows) might help solve but I don't have a Product Key for Windows 8...will Lenovo supply that?
Solved!
Go to Solution.

Hi dsmall2112,
I think you answered your own question again. The upgrade from Win 8 basic will only go to 8.1 basic. The key you have will only work on the Win. 8 basic and the upgrade to 8.1 will still only give you 8.1 basic, with that key.
In order to get Win 8.1 Pro features, you will have to buy a Win 8.1 Pro key.
Regards,
Dave
T430u, x301, x200T, x61T, x61, x32, x41T, x40, U160, ThinkPad Tablet 1838-22R, Z500 touch, Yoga Tab 2 Windows 8.1, Yoga Tablet 3 Pro
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Remote desktop connection not working in windows 7 Pro x64 bit sp1 3389 port not working

i have still facing same problem in last two week in my system RDC not working . i have installed in my system windows 7 x64 bit Pro sp1 then i check 3389 port working or not in my system use the command netstat -a -o command in
command prompt but this is my bad luck its not woking in my machine after i have decide to change RDC listening port via registry i have change it 3389 to 3391 after restart my system, and
after again testing using same command but no any change again rdc not listening . After i have search this issue on search engine google bing and microsoft , i have found more solutions but i have try one
uninstalled two microsoft updates first is kb KB2621440 second is KB2667402 and after again restart my system and again installed KB 2667402 But not change i have already enabled Remote Desktop connection in windows 7 and select the option
any version computer running , i have try three and four time enable disable remote desktop connection in my machine . but not change i have all windows firewall disable and uninstalled anti virus they intalled in my machine , and using the Mcafee
stinger tools to scan my machine to remove virus but stinger is not found any thread in system. ihave already run this command in my system sfc /scannow Please Can you help me to fix this issue.

Hi,
When you try to start the Remote Destop Connection, what errors it showed out?
Could the other PCs connect this PC with the RDC?
So you have read this blog?
RDP connections might fail due to a problem with KB2621440 - MS12-020
Did you reinstalled the KB2621440?
Besides, did you follow this guide to enable the RDC connection?
Connect to another computer using Remote Desktop Connection
And also this guide?
Why can’t I connect using Remote Desktop Connection?
Please take a check with those settings again.
Best regards
Michael Shao
TechNet Community Support

Why is Remote Desktop running when I have it disabled?

I am running Windows 7 Professional. Looking at the Event Viewer today, I examined Microsoft/Windows/Terminal Services/Local Session Manager/Operational. There are 1,959 events recorded, dating back to 7/30/2014. A typical entry--one from today, reads in
the details: Remote Desktop Services: Session Logon Successful. User: PC\UserName Session ID:2. Source Network Address: LOCAL. The subsequent entry reads: Remote Desktop Services: Shell Start Notification Received. User: PC\UserName. Session ID:2. Source Network
Address: LOCAL. There are also entries for Session Logoff Succeeded, Session Has Been Discontinued, and Session Has Been Reconnected. It appears that these entries have been recorded each time we log on, log off, and switch user. My question is: Why are these
events being recorded under Terminal Services and Remote Desktop Services events? Under Services, I have disabled Remote Desktop Configuration, Remote Desktop Services, and Remote Desktop Services User Mode Port Redirector. In Control Panel/System, I have
unchecked the box for "Allow Remote Assistance invitations to be sent from this computer."
About a month ago, I discovered a strange new hardware installation of a PS/2 mouse and i8042 port in the Event Viewer. Consequently, under Hidden Devices in Device Manager, I did see the PS/2 mouse that I never installed.
Yesterday, I ran netstat -anobv and it showed two ports listening on the network for which it said, "Cannot obtain ownership information." One was port 445, for which I have blocked incoming activity on the firewall. The other was port 5357,
which according to Microsoft has some security vulnerabilities related to Function Discovery Provider Host and Function Discovery Resource Publication. Since this is a standalone PC with no network attached devices, I disabled both of these services. As of
this morning, the PS/2 mouse has disappeared from Device Manager.
A new process has popped up using netstat -anobv, on port 8883. It's IANA registered to MQTT. Should I be concerned about the Remote Desktop Services shown in Event Viewer? I thought it was a cause for concern, especially due to the appearance of the PS/2
mouse and the i8042 port which I did not install. Thank you for your help with this issue.

Hi Tergivesada,
You may upload the log files into OneDrive and paste the shared link here, we will help to check it out.
For other considerations, some application might also take use of remote services to cause Windows record the logon events, which should be considered a normal behavior. Reference:
Remote Desktop Services.
For the security consideration, you may take use of Windows Security Essentials to help protect your machine:
http://windows.microsoft.com/en-HK/windows/security-essentials-download
And further questions, please feel free to post back.
Best regards
Michael Shao
TechNet Community Support

How to disable or remove Remote Desktop in Windows 7 Pro

Hello,
I need to be able to disable, turn off, uninstall, or restrict Remote Desktop Connection completely on student laptops running Windows 7 Pro. The students do not take their laptops home.
Can someone please assist me with a definite way to remove the possibility of it's use by students?
Thank you

Hi,
Check this KB: How to disable Remote Desktop by using Group Policy
You can also use the Applocker feature to block the remote desktop program or don't run specified Windows applications
Revue du Geek |
Déployer Windows 7 avec MDT 2010

Cannot get Remote Desktop to work on Windows 7

Ok. I am having issues trying to connect remotely using RDP. From what I know, the network was pre-configured from another IT group and was able to get it up and running. My company was commissioned to migrate his old PC (WINXP) to Windows 7. I have gone
through the steps of allowing remote desktop and following instructions:
To configure remote access, follow these steps:
1. In Control Panel, click System And Security, and then click System.
2. On the System page, click Remote Settings in the left pane. This opens the System Properties dialog box to the Remote tab.
3. To disable Remote Desktop, select Don’t Allow Connections To This Com¬puter, and then click OK.Skip the remaining steps.
4. To enable Remote Desktop, you have two options. You can:
Select Allow Connections From Computers Running Any Version Of Remote Desktop to allow connections from any version of Windows.
Select Allow Connections Only From Computers Running Remote Desktop With Network Level Authentication to allow connections only from Windows 7 or later computers (and computers with secure network authentication).
5. Click Select Users. This displays the Remote Desktop Users dialog box.
6. To grant Remote Desktop access to a user, click Add. This opens the Select Users dialog box. In the Select Users dialog box, click Locations to select the computer or domain in which the users you want to work with are located. Type the
name of a user you want to work with in the Enter The Object Names To Select field, and then click Check Names. If matches are found, select the account you want to use and then click OK. If no matches are found, update the name you entered and try searching
again. Repeat this step as necessary, and then click OK.
7. To revoke remote access permissions for a user account, select the account and then click Remove.
8. Click OK twice when you have finished.
One thing that I found odd when he launched Remote Desktop from his home laptop is the IP entry:
Computer> [Public Router IP]:49250
Login> Domain\Admin
Password> *****
From the odd port number I would assume that was for port forwarding so I logged into his router and found exactly that. In port forwarding, he had the in/out as 49250 TCP to 192.168.30. I went into the firewall and enabled Remote Desktop in the inbound
rules.
As of right now, I can use Remote Desktop to remote into the server, and withing their server, I cam use Remote Desktop to remote into the workstation. I just can't remote into the workstation directly using the port 49250. Any suggestions on this, something
I have missing?
He has Norton Security installed on this computer and I tried adding Inbound/Outbound rules to its 'Smart Firewall' to allow remote desktop and the port.

Thanks for the reply.
When I use Remote Desktop and use the Public IP of the router without the port number (49250), I am able to get into the server. However, when I try to use RDP with the [Public IP]:49250, it will not connect to the 192.168.0.30 workstation.
Right now the router is program to forward port 49250 requests to the 0.30 workstation.
I am going to work on the Inbound/Outbound Firewall settings today and see if this will resolve the issue.

Printing quality with Remote desktop technologies

Hello,
I manage several servers using Remote Desktop Technologies : 2003 R2 Terminal services, 2008 R2 RDS, 32/64 bits...
I upgraded recently to Adobe Reader X and I observe a strange behaviour : when I connect to theses servers with my RDP client, fonts are not the same as displayed, letters are glued without any spaces between them BUT if I connect to the console (HP ILO or vmware console), print quality is fine !!!!
I'm still making comparative tests but I'm stuck.
Any ideas ? I didn't find any thread related to this problem in the forums.
Kind regards,
Sebastien

Hi!
I have the same problem as you!
Other applications works fine with printredirects, but not Adobe Reader X. I have tried to modify the GPO to disable Remote Desktop Easy Print as i seen on Microsoft forums to try on printing errors, but no luck.
I have checked that the printerdriver seems to be the correct one for the local printer, but it does not matter.
Have you found out anything please let me know.
Best regards

Remote Desktop scroll bar on Window snap to top of screen issue

I have an external monitor attached to my laptop and it has a screen resolution of 1920 x 1200. My laptop screen has a resolution of 1920 x 1080.
I create remote desktop connection files for connecting to a number of internal servers. When I create them , I set the display resolution to 1920 x 1080. This means that I can snap it to the top of my laptop screen and it will go full screen, or I can snap
it to my external monitor, and it will pseudo full screen (has no side borders, but has a window title), but will leave a small gap at the bottom so I can access my taskbar (which extends across multiple screens thanks to DisplayFusion)
However, recently instead of going into this pseudo full screen, it no opens at 1920x1080, but has vertical and horizontal scroll bars.
Running Windows 7 x64 Ultimate and the Remote desktop versions are Shell version 6.3.9600, Control version 6.3.9600, Remote Desktop Protocol 8.1 supported.
Does anyone know why this would have start doing this?
Thanks

Thanks for your reply Alex.
I'm not sure what you mean by configured the screen resolution of my 1920x1080 monitor? The resolution of both screens have been set : The one on my laptop is 1920x1080, and the external monitor is 1920x1200.
My remote desktop session resolution is set to 1920x1080, and if I drag it to my laptop monitor it makes it full screen, exactly as I want.
If I drag the remote desktop session to my external monitor, I would expect it to snap to the top of my screen, filling the width, but leaving some space at the bottom. This is how it used to behave, but recently, it has started to show scroll bars.
There are no remote desktop policies related to resolution settings.Karl

Remote Desktop Connection keeps disconnecting

I have BT Hub 3 (recently upgraded to Broadband Unlimited at the end of Jan 2015).
Up until recently I was able to Remote Desktop into my work computer (via VPN tunnel) with no problems at all.
Around March 6th, I began to experience problems with the Remote Desktop Connect (RDP), in that it now makes an initial connection and then disconnects (typically within a few seconds, occasionally after a couple of minutes).
It will then cycle through a number of reconnection attempts, all with the same result, before it finally drops altogether with the message:
'The Remote Desktop Services Session has ended. Connection to the remote computer was lost, possibly to network connectivity problems'.
I have tried restoring both machines back to a date when i know the connection was working - no joy. I've also tried deleting an re-creating now VPN and RDP connections - no joy. I've researched online and tried various other things, but still have the same problem.
I've tried connecting using a laptop (via my wirelss connection) with the same result. My manager has RDP'd in from his home machines and has had no problem at all.
This leads me to consider whether the problem is with the router/BT Hub itself. I've tried the online diagnostic tools with no resolution to this problem.
Has anyone else experienced the same problem?

Oh well, I suppose that after more than 2 months of frustration with this issue, the BTCare Community is unable to help me.
I can be fairly sure that it's not my machine as it's also happened using a laptop, plus I've even reset my PC right back to its original factory state just to sure that nothing had become corrupted.
The network guys where I work have also looked at this and can find nothing at that end to cause this problem.
I've even borrowed another BT Hub and tried it through that - same problem.
So where does the answer lie? VPN issue? I've tried other VPN options - same problem. RDP problem? I've practically exhausted the list of suggested solutions that can be found by trawling the internet.
I even upgraded the broadband cable to replace the cheap old thing that has been working perfectly well in terms of broadband, again, to eliminate this as a possibility. Now I'm stumped.
To me, it looks like the problem lies between my router and the workplace network, i.e. a physical problem among the miles of lines connecting the two. Of course I don't want to shell out for a BT engineer to come out to investigate, so I thought that the combined wisdom of this community may have been able to help.
Sadly not.

To install Remote Desktop Services User CAL on Windows Server 2008 R2 Enterprise Edition with SP1

Dear Sir,
Presently we have installed Windows Server 2008 R2 Enterprise Edition with SP 1. And now i would like to install Remote Desktop Services User CAL on this server. I have 25 digit product key of Windows Server
2008 R2 Remote Desktop Services User CAL (20). Downloaded this product key from our MSDN Subscriptions.
Kindly suggest me how to install (CAL server with product key that i have) and configure remote desktop services on my above existing server also how to point other server with my CAL server.
Thanks

Hi,
1. Install Remote Desktop Session Host and Remote Desktop Licensing Role Services using Server Manager.
2. Open RD Licensing Manager (licmgr.exe), Activate your server, then install your license
3. In RD Session Host Configuration (tsconfig.msc), set the Licensing mode to Per User and Specify your RD Licensing server name (itself). If you want you may configure these two settings via group policy setting instead. The path of the
group policy settings is Computer Configuration\ Administrative Templates\ Windows Components\ Remote Desktop Services\ Remote Desktop Session Host\ Licensing
4. You may point other RDSH servers to your RD Licensing server using RD Session Host Configuration or via group policy as mentioned above.
5. Optionally you may consider installing other Remote Desktop Role Services such as RD Gateway, RD Web Access, RD Connection Broker, etc.
-TP

Missing Remote Desktop Dialog Box in System Properties Running Under Windows 7 Ultimate SP1 But I Can Still See Remote Assistance Dialog Box

Hello to everyone i am using Win 7 Ultimate SP 1 and when i go to system properties -> remote settings all i get is the remote assistance dialog box and i can't find the remote desktop dialog box. I can see the remote assistance dialog box but i
can't see at all my remote desktop dialog box. Does anyone has any idea???????
i have tried almost anything. I have opened exceptions in windows firewall for remote desktop. I started the remote desktop services manually but nothing happend, i still can't see the remote desktop dialog box and that's odd because i can see my remote
assistance dialog box in system properties-> under the remote tab but as i said i can not see my remote desktop settings.
Plz help.....
Thanks in advance!

Hi,
First, please try the SFC command to check if you any corrupted system files:
How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on
Windows 7
If this issue persists, it is recommended to perform system restore to get back to a previous time point to check what the result is:
System Restore - Windows 7 features - Microsoft Windows
Hope it helps.
Alex Zhao
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Remote Desktop Settings missing from Remote Tab of System Settings

My Screen:
What it should be:
Good day, all. Please I need urgent help here. I have a problem using Remote Desktop.
My system is a 64-bit Windows 7 Ultimate with SP1 preinstalled.
Let me give us a synopsis of the problem.
Since the system was purchased, I have never had to remote into it. But I have used it to remote desktop to other PCs (that is, I have never used
it has a host, only as a client). However, last week I decided to set it up so that I can remotely connect to it. I went to the Remote Tab in System settings, and I discovered the bottom half was missing - only Remote Invitation settings were displayed.
I searched the web to try to solve the problem myself. I could only come up with 2 causes, generally:
If the system is Home Premium or below, which is certainly not the case here. It is the Ultimate version I have.
Some people complained that they had the exactly the same problem after installing SP1, and that when they uninstalled it, the Remote Desktop settings in Remote Tab of System settings came back.
However, I can't uninstall SP1 since it came preinstalled, and then that is not an option for me, given it contains several security fixes and updates.
Also some people said
the problem was solved be re-entering a correct product key for Windows, and re-activating Windows (+reboot).
I have tried this but did not get the required help.
My system is fully updated with all Microsoft patches till date, which means I have RDP 8.0 and RDP 8.1 client installed.
I have also tried
re-registering the dll: (regsvr32 c:\windows\system32\remotepg.dll),
to no avail.
I have checked the registry settings, Windows Firewall and made sure the remote desktop services are running in services.msc.
All these I have tried.
As I said, I have no problem connecting as a client to other systems. The issue is connecting to this system, by setting RDP here, but the settings
are missing.
Please, what is the solution? I don't want a clean install, or anything that would require to start re-updating the system.
I prefer a direct tackle of this error
(Definitely, a windows component is corrupted).
Thank you very much, and God bless.
P.S: I have read ALL the other threads that are similar to this, but NONE of them has SOLVED my problem.
So, please, please, do not delete my thread or mark it as answered until this problem has been solved, please.
I need a WORKING SOLUTION to this please.
Once again, thanks and God bless.

Hi,
Let’s uninstall the RDP 8.0 first, then check the result:
wusa.exe /uninstall /kb: 2592687
It would roll back to RDP 7.0.
Also, run SFC command:
Use the System File Checker tool to repair missing or corrupted system files
http://support.microsoft.com/kb/929833
Alex Zhao
TechNet Community Support

Windows XP see blank screen when remote desktop to Windows 7 with fast user switching disabled

All computers are in workgroup environment, no AD.
Windows 7 pro are configured with fast user switching mode disabled so that only one login session can run at a time. When a Windows 7 machine remote desktop to another Windows 7 machine, the remote desktop 'server' will give 30 seconds count-down for the
console logged in user to accept remote connection, or when timeout expires it kicks out the console logged in user. This is completely ok.
This become a problem when a Windows XP rd client try to remote desktop to these Windows 7 machines, Windows XP see a blank screen if the remote Windows 7 machine has a user logged in, as it is waiting for the user to log off first. This is not desirable
as our administrators want the console session to be logged out automatically if they (administrators) want to remote desktop in.
Is this a configuration problem? Is this a OS design, can't be changed?
Valuable skills are not learned, learned skills aren't valuable.

Hi,
As I know, for RDP session in Windows 7, you don't need to configure the fast user switch option disabled. Windows 7 doesn’t support multiple Remote Desktop sessions by design, that means only one RDP session at a time.
I remote into my Windows 7 machine (which has a user logged in) from my XP machine, all work fine, the user logged in Windows 7 machine is automatically "kicked off".
May I ask a question? Does this issue happen in all XP machines? If you leave Windows 7 machine started and no user logged in, the RDP session in Windows XP established quickly?
I would suggest you keep latest drivers graphic card and latest updates paches for both Windows XP (Windows XP has come to its end of the lifecycle)and Windows 7.
Yolanda Zhu
TechNet Community Support

Error when uninstalling App-V RDS client: Product: Microsoft Application Virtualization (App-V) Client for Remote Desktop Services 5.0 Service Pack 2 x64 -- Error 1324. The folder path 'C:' contains an invalid character

Issue: experienced when attempting to uninstall the App-V 5.0 SP2 RDS client.
Event Log: Product: Microsoft Application Virtualization (App-V) Client for Remote Desktop Services 5.0 Service Pack 2 x64 -- Error 1324. The folder
path 'C:' contains an invalid character
Symptoms (when in this current state):
Unable to uninstall the SP2 client
You can upgrade the client (via hotfix) and uninstall the hotfix, but you will not be able to remove the SP2 client
AppvVfs filter driver will not create an instance, therefore applications will not be able to read into existing streamed VFS content, or trigger sparse files to stream content. (you can still stream the content via other means, like the UI or powershell)
Because of the AppvVfs filter driver not instantiating, applications that depend on licences that exist in VFS will not be able to be read causing certain applications to react as if the license does not exist or is an incorrect format

Resolution:
Check for the existence of a hidden folder named %appdata% in the C:\Program Files\Microsoft Application Virtualization\Client folder. (You will need to un-check the folder options box in windows explorer for "Hide
protected operating system files" to see it)
If the hidden %appdata% folder exists, delete it.
Proceed to uninstall the App-V client
After a clean uninstall and removal of remnants of the client, reinstall the client again and apply the latest hotfix available (Hotfix 2 for SP2 at a minimum).

Windows7 x64 Enterprise - SP1 disables Remote Desktop - missing RDP functionality

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