Wiping handheld... but can't find the option to..?

Hi
Having problems with my blackberry since last night, very randomly, haven't dropped it or anything..
The A key has stopped working and all the other keys are slow to respond. When the backlight turns black, the only thing I can do to get it back on is to press and hold the off button till the screen reappears, whereas usually I can press any key if the keypad is unlocked which it is...
Also sometimes it'll freeze and none of the keys will work yet the rollerball will...
I've pulled the battery out and also checked to see if it needed an update through the blackberry desktop software but nothing, been reading some posts to see if anything will help but nothing yet.
I want to try wiping the phone by going to option>security options>general... etc and wiping the handheld but it appears I don't have a general tab, once I go into the security options I have Advanced scurity options, encryption, firewall, information and security wipe but none of these help (I want to wipe the whole handheld not do the security wipe).
Please help, I'm getting extremely frustrated with Blackberrys, always seem to encounter some problem or another... 
Thanks 

Hello !
There is an alterenate for your issue.
Connect your device through USB Cable to Laptop/Desktop.
Now open "BlackBerry Desktop Software".
Goto Tools.Desktop Options>Restore Default Settings.
Hope this resolves your Problem!
If your problem has been resolved then would request you to Click on "Like" and accept as "Solution" so that other Advisors doesnt invest there time on this Message anymore.
Thanks.

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