Wireless & email issues Updated 12/12/13

Having problems with connecting wireless devices?
Try our to get advice connecting using wireless.
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Need help with your email?
If you’re forgotten your password (it’s so easily done), you need help setting up your email or you’re having problems with your email account please follow the step by step instructions to get help setting up and fixing any email issues you’re having.
Simply answer a few questions about your email account and what you need help with, and we’ll help with the rest.
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BT Desktop Help
You can also fix connection, wireless and email issues by downloading BT Desktop Help.
Just follow the step by step instructions on how to install BT Desktop Help, and here are just some of its features:
Sets up your wireless connection;
Sets up your email account and fixes problems;
Works in the background, fixing problems it finds;
Sets up home networks for sharing folders and printers;
Updates automatically, giving you the latest solutions.
We’d love to get your feedback on whether this helped you so please let us know by posting on this board.
Stephanie
Stephanie
BTCare Community Manager
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sorry forgot to mention this is the error I'm getting
The server error encountered was: The connection to the server “mail.alannahrose.com.au” on port 110 timed out.

Similar Messages

HT204017 Email issues after the latest update

I updated to the latest yosemite update yesterday and it caused email issues. I can receive emails but when I create and send emails, they just sit in my outbox. Any ideas or suggestions? Is there a way to revert back to the previous version of yosemite?

Hi roger,
I had this same issue about a month ago. I went in and had to re-enter my password for the account I was having trouble with and then restarting my computer. If that doesn't work then I have seen people that had to go into keychain and delete their email login information and after that delete the email account and re-add it. Hope this helps.
-crazy

Is there a fix for the MBP wireless dropping issue?

I began to experience the Macbook Pro dropping wireless connectivity on my very 1st Apple in 2008. At the end of the day my machine was replaced with a new Macbook Pro mid 2010. It appeared to be working just fine until about 2-3 months ago when I started dropping my wireless printer connection. I searched the internet hoping for a driver update from HP or something from Apple and each time I found something, the problem still existed. I even thought that by upgrading to Lion would resolve any issues that I have with my MBP wireless connectivity issue. After upgrading to buying a new router, new printer and upgrading to Lion; the wireless dropping issue still remains unresolved! I know there are several hundred in not thousands of people who are having the same problem so what are we supposed to do?
When my 1st MBP was replaced in 2010 I had to stop working because I was diagnosed with "Failed Back Surgical Syndrome" and was in the process of applying for disability. Something in the back of my mind said that I needed to purchase Apple Care for this new replacement however I had used all of my savings & retirement to sustain life for me and my family that there was nothing for Apple Care. If it weren't for my church and family I am not sure what I would do during the 18 months of no income while waiting for a decision only to receive an appeal until I findly stood in front of an Administrative Law Judge who heard my case and granted me disability. Besides there was no way I could ask anyone for money to purchase a warranty for a top of the line laptop while the country was falling off an economical cliff.
I broke down and called Apple Support and was told that I qualified for technical assistance regarding the upgrade to Lion a few weeks ago. The tech on the phone had me run some disk utility tests and had me repair permissions which she said could be the cause of the problem. I willingly went along with her in hopes that this was indeed the fix. However, within 10 minutes of hanging up the phone my MBP began to drop it's wireless connection to my new HP printer and also the Internet. Hence my question above is what I am really looking to have answered! What is the fix to this problem that so many people are having issues with? I couldn't afford to purchase Apple Care back in 2010 and I can't afford to purchase a new 2011 machine today if that truly is the fix!
I will be disabled for the remainder of my life and I have grown dependent upon my computer to stay in touch with friends and colleges from work. I worked for the IT Group at Wynn Resorts and I can say that the type of service Appple is providing it's customers is not what I learned over the past 25 years with Mr. Wynn. Why can't Apple get the simple concept that it's customers are it's life line and keeps them in business. I need help and I don't know what to do nor where to turn. It would be different if Apple acknowledged the issue and said they were working on it however they aren't. I plead to Apple to help me fix my notebook so I can stay connected to the outside world vs. couped up inside my home.
Best Regards,
Scott Leavitt

I am simply lookig for some help not an argument. I am not an RF specialist however have setup a few wireless networks in my tenure at Wynn Resorts. I fully agree that wireless networking is an art and a science however the powers that be in Network Land have toughted wireless networking is the easiest and quickest way to get two computers to talk with one another. As I previously said I have already turned one (1) MBP in for this problem and Apple decided to replace it because they could not fix the problem with my particular MBP. This MBP was running Leopard when the problems started
I am having a hard time believeing that there are several other devicces in my home that depend on a wireless network to operate and my MBP is the only one having an issue. I took this a step further and decided to see what would happen if I tried to connect wirelessly via Fusion. In Windows 7 I am able to print and scan to my hearts content without any issues. I am able to browse the internet as much as I want. I close Fusion and try to connect to my printer via wireless and nothing.
In order to get Apple to help do I need to get a Network Analyzer and capture packets when I have these problems? Out of the 1000 + posts is there a consolidation of which answer is the best? BTW I am accessing the internet via a wireless connection using Fusion and Windows 7.
In response to Linc's comments, I will look at the router specifications however I did not qualify that these devices are not using the wireless connection at the same time. Right now I would guess there are maybe two (2) or three (3) at the most that are actively transmitting / receiving information. -- Thanks

Email issues after Yosemite upgrade. Several things are happening, I delete messages only to get a error indicating that I can't delete them or if I do delete them, they reappear sometime later.

I use Apple mail on an IMAC & IMAC Mini. As I move from one to the other these email issues persist on both.
I try to clean out my email by deleting emails. I sometimes get an error message indicating I can't delete the message or when I do delete the message, then sometime later or when I go on the other computer these deleted messages reappear. I am also getting emails from some senders but the actual content belongs to another person.
I had none of these problems prior to upgrading to Yosemite.
Any suggestions would be helpful.
Chuck

adam_30 wrote:
i can go with other carrier with my iphone 5s so for all the pple that are ging to read this read it again befor saying something to mee kk thanxso for what relly happen is i when too do the update to the ios 8.1 solfwaer on my dad iphone 5 frist so i coundn`t boot it back up so i call apple an they told me how to make the iphone 5 boot backup my dad was sineg into evering his itunes an his apple id an find myi phone an there telling me that he was not sing in but i know he was so he was able to get into his email bec he forgot his password too but how is that tho i would like to know that tho me on the other hand i have been ******* lock out of all my gmail an the curreent email that google has lock me out too its the current email is lock to my iphone 5s is lock to an so the owle email i can get on its bec it save on a friends laptop an i have the frist bill that rogers send to me its pretty much its the proof-of-purchase that what rogers told me today when it talk to like 15 different pple i talk today an they all told me the same thing it shown that we did it from rogers a show the day we had it activadev an its show the number of the activadev so am i getting such a heard time to get this done for me an like in one of the postting i did say that the one rorgers supervisor mamageran guy was talking to the apple supervisor mamageran an the rogers supervisor mamageran guy told the apple supervisor mamage that he was confirmed that the iphone 5s that apple lock wasnot a lost or a hot iphone 5s to the apple supervisor mamageran so after he ending up the rogers supervisor mamageran guy told me the my frist rogers bill it the same as the proof-of-purchasean that rogers supervisor mamageran is what there a saying to be so it the rogers supervisor mamageran say that that good so apple that should be good gor u an that rogers supervisor mamageran told me the he have gave that to pple an it work for them y not me just want to know
......................................... what?

Unable to Re-establish Wireless Email Reconciliation

In a moment of insanity, I turned off wireless email reconciliation for three of my email accounts. I did this, not knowing that it is impossible to turn it back on from my device! Is there any way to fix this without deleting and then re-adding my email accounts?

Thank you for your suggestion. Unfortunately, that is the source of my issue. While I am in the Email Reconciliation menu, there is a dropdown box in which you choose which email account you want to view/change the settings for. For one account, I am able to view/change email reconcilation settings. For the previously mentioned three accounts, the screen is completely blank.. It is simply not an option. Granted, when I turned off the email reconciliation for these accounts, there was a pop-up that said I would not be able to turn it back on. I ignored it because I thought I was smarter than the Blackberry. Apparently I am not. I will delete the accounts and re-add them, I guess. It will probably take less time than searching for a different solution. I just didn't want to give in and take the easy way out... oh, well.

Just installed OSX 10.9.4 - have browser and email issues

After updating the OS to X 10.9.4, I am now getting sporadic browser and email issues.
Email will send one message from each account, then locks up and the message is "authentication refused".
Browser will bring up an internet page or sometimes several, then will lock up and no further URLs can be accessed.
Both issues are temporarily solved by rebooting the machine - but recur almost immediately.
I am pulling my hair out. Any thoughts?
Don Hutchins

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

Email not updating after IOS 8.1.2

Email not updating after installation of IOS 8.1.2. On ipad, ipad2, and iphone. How to roll it back to the prior version?

HHaving the same issue here,im don't think you can roll back.
did it start after crashing while trying to send an email with multiple attachments?

Sending email since updating. I get password not correct. Won't send unless I go to outbox and send again. HELP!

Sending email since updating. I get password not correct. Won't send unless I go to outbox and send again. HELP!

Hey Horse farm,
Thanks for the question. I understand that you are experiencing issues sending mail on your iPad. The following resource may provide a solution, specifically deleting and re-adding the account:
iOS: Troubleshooting Mail
http://support.apple.com/kb/TS3899
Try these basic troubleshooting steps first
1. Tap Safari and attempt to load a webpage (try any webpage). If you can load a webpage, then your device has Internet access. If you are unable to load a webpage,follow these troubleshooting steps.
          - Try to use an alternate Internet connection if available:
                    1. Try a different Wi-Fi connection
                    2. If your iOS device has an active cellular data plan, tap Settings > Wi-Fiand turn off Wi-Fi.
                    3. If the affected email account is provided by your Internet provider, see if your issue is resolved while connected to your home Wi-Fi network.*
2. Log in to your email provider's website to ensure that the account is active and the password is correct.
3. Restart your iOS device.
4. Delete the affected email account from your device.
          - Tap Settings > Mail, Contacts, Calendars.
          - Choose the affected email account, then tap Delete Account.
          - Add your account again.
* If you are only able to use your email account while connected to your home network, this may be a limitation put in place by your email service provider. For further support, please contact your email service provider directly.
Thanks,
Matt M.

ATV2 OFFICIALLY rolled back to 4.2.1 due to wireless N issues

My ATV prompted me to update it an hr ago, I did, and when it came back up, 4.3 was gone and 4.2.1 was there.. I plugged it into itunes and it said it was up to date... I called apple support and they verified that JUST the ATV2 has been rolled back due to Wireless N and other wireless compatability issues.

TallBearNC wrote:
I had 4.3 on my ATV for weeks. it even said 4.3 in the about screen. You do not know what YOU are talking about.
Once my ATV went to 4.3 a few weeks ago, it could no longer connect to my N network until I turned WMM on, and even then it kept dropped off. So I had to switch my router back to A/G mode.
Yes, there WAS.. and if you don't belive me, ill be HAPPY to show you the ATV2 4.3 IPSW I've had sitting on my desktop for weeks
You are wrong. Take my advice and stop now before you embarrass yourself.

Power / Wireless & Email: this is really weird.

I have a rather strange issue on my 17" 2.33 MacPro. I have my macbook connecting wirelessly to my 3com office connect router and with browsing there is absolutely no problem at works like dream. However, using Mac mail I will often get a time out on connecting to my email accounts (not all the time). This only happens when wireless not when connected via ethernet. Now I actually work for the ISP whose mail I collect from so know it ain't the servers on that side.
The problem actually gets worse if I am on battery power. The one thing that does seem to have an affect is if the "battery icon" is on "Normal" rather than the "Custom..." or "Best Performance" options.
Now I have read of wireless/"wakeup" issues on the form and just wonder whether they could be connected.
I am fully patched up but have not brought the "n" network card upgrade.
Can anyone point me in the right direction or is this a hardware issue (ouch). The computer is only about a month old
MACPro C2D 2.33 17" Mac OS X (10.4.8)

Try changing wireless channels on the router and see if its caused by interference. Also try without wifi security and with - bascially go through all the likely causes and eliminate them.

I have recently bought my Mac mini ( July 12) and have already requested my free update code for mountain lion, got a reference nr, but I still haven't received a code via email to update? Its been 12 days. Any advice?

I have recently bought my Mac mini ( July 12) and have already requested my free update code for mountain lion, got a reference nr, but I still haven't received a code via email to update with? Its been 12 days. Any advice?

I am still in the return window but i really do not want to return my mac as i know it has the ability to do what i want, my problem is just finding the software that will work as i know there has been a lot of complications with OS X Mountain Lion with softwares that caim to be compatible but then later turn out not to be.
I have been a windows user for years and this is really my first mac but apart from the hole software issue i find the mac 10x better than any windows computer i have ever used. For example i bought a HP laptop 4 weeks ago and has nothing but problems. At first the fans stopped working and making weird noises and then it began switching off when ever it felt like it and freezing like mad when i was trying to access the smallest program. I have found that now a days you dont get what you pay for with Windows especially since Windows 8 was released. Also Laptops such as HP now are just crammed with cheap parts, they dont take pride in their systems like they once used to unlike Apple. I know i will get more than a year or 2 out my mac (hopefully a lot more) but with windows systems it just seems to break all the time costing more money on extending warrantys. Also i like mac because i dont need to send it away if i ever get a problem, i can just take it into the apple shop half a mile down the road and they will fix it in store. Where as with windows i am waiting 2 weeks+ to just hear back from them.

Satellite U940 PSU6VA - Wireless connectivity issues

_*My specifications:*_
*Model:* Toshiba Ultrabook (Satellite U940 PSU6VA-00S002)
*Operating System:* Windows 8.1 x64 (upgraded from Windows 8 x64)
*Wireless adapter:* Intel(R) Centrino(R) Wireless-N 2200
*Wireless adapter driver version:* 15.10.0.12 (which is the latest for my device)
I have had this Ultrabook since February 2013, and throughout that period I have always had wireless connectivity issues, even after performing a factory reset. My wireless icon fluctuates between three states:
* Internet access
* Limited (in which case I cannot connect to the internet or any device on the network)
* Not connected - connections are available (and if I try to make it connect to the network, it will fail)
Sometimes my computer would instantly reach the "Internet access" state upon startup, and would remain in that state. Other times, it would be "Limited" for several minutes after starting up my computer before it finally connected, and even then the connection would drop out every now and then. At the worst, it would remain either "Limited" or "Not connected" indefinitely, no matter how many times I reset my wireless adapter or restarted my computer.
Until recently, I had always thought that these issues occurred randomly. However, I recently noticed that I always have a perfect connection whenever there are no other computers connected wirelessly to my home router, and I always experience issues of varying degrees when there is at least one other computer (or even a smartphone) connected wirelessly to the router. If there is another computer connected to the router via an Ethernet cable, this does not cause any problems; it is only wireless connections that interfere with my computer.
It is only this computer that has these problems; the other computers in my house never experience these issues, no matter how many computers are online. Also, my computer does not only experience these issues with my home router; it has the same issues on my university's wireless network.
My question is, how can I fix this? Is this a known bug, or is my wireless adapter defective? I know I can connect using an Ethernet cable where possible (I never have problems with Ethernet connections), but this is not always possible at university.

> {quote:title=TomDexter wrote:}{quote}
> Intel page provides the Wlan driver for this WLan card and its v16.7.0 for Win 8.1
I just checked the page you linked to, but it recommends that laptop users obtain their drivers from their OEM rather than from Intel.
I had already checked for driver updates through both Toshiba Service Station and Device Manager (and checked both again just now). Toshiba Service Station tells me that there are no updates available, and Device Manager tells me that "the driver software for your device is up to date".
Should I update to Intel's latest driver anyway? If so, should I also install the Windows 8.1 version of "Intel PROSet/Wireless Wifi Software"?
> {quote:title=TomDexter wrote:}{quote}
> I would recommend you to check the Wlan functionality and performance testing each Wlan standard 802.11 B / G and N and additionally check the different Wlan channels (1-11)
I have found the WLAN channel setting in Device Manager and I will test it when I get the chance. But how do I change the WLAN standard?
Message was edited by: Justinian

Registered email successfully updated

Received email for account (abc19104) said "
Registered email successfully updated"
But I NEVER did this. Can not log in my account. Tried to reset password through email. But never received email even through skype said sent to my email address.
Highly doubt my account was hacked. How can I get phone help?

Here are some suggestions on how to know if the email you received is really from Skype or a fake one -
https://support.skype.com/en/faq/FA330/how-do-i-know-that-an-email-is-really-from-skype
Then, if you may need further clarifications or assistance, please contact customer support. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

More email issues - OS 10.1.0.273 and Active Sync

I can't believe I am back on this forum with another email issue (I am also a victim of the email wipe issue. I updated my Q10 OS to .273 and now my active sync account won't connect. All other emails work fine. According to Rogers, this is a "known problem" and can be solved by using SSL/port 443 however my company uses Exchange2003 which doesn't have access through port 443.
Seeing the lengthty list of known bugs/issues on these forums, I assume a solution from Blackberry on this "known problem" is months away at best. The easy solution would be to reverse my OS update and switch back to the prior version which worked but Rogers claims this is impossible on BB10.
Before I make the dreaded decision to give my Q10 back and get an iphone or droid, can someone help with my OS rollback. Any BB techs reading this who can make the old OS available on their website?
As a side note, its mind boggling to me that BB10 has all these issues with active sync. They made a strategic decison to force non-enterprise small businesses off of BES servers into active sync - you would think they would have made sure it worked first!!! (beyond these bugs, there are basic functionality issues like the oft quoted issue of not syncing deleted folders with exchange2003 which most small businesses still use). Either they have to fix these issues fast or make some sort of free BES10 express available or they are going to lose their small business customer base. It becomes clearer everyday that BB10 just doesnt work with Exchange2003 active sync.

To the Developers,
its seems that things have gotten worse, and if you really needed someone to test your update, you could have called me...
I can't send subsequent text messages to contacts without waiting 3 minutes for the first to send.
solve this issue ASAP
Kind Regards
Nestors

Email not updating

Am having problems with my emails not updating on icloud.com as well as on my mac.
I can receive new emails on both my Iphone and my ipad, but they do not show up within the mail app on my mac or on icloud.com either.
I have tried the usual delete account from mac and reenter, but this has had no effect, and not sure how to "reset" on the icloud website.
Any ideas will be gratefully received.

Are the emails you are having issues with related to your [email protected] address.

Wireless & email issues ** Updated 12/12/13**

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Wireless & email issues Updated 12/12/13