Wish I had not switched to BT

I decided to move my phone and broadband to BT away from SKY and I lust say I am very disappointed with the experience so far. At the same time I arranged my father - in - law to also switch and thank goodness his was smooth without a problem.
For me the number has not been ported across even though the engineer showed me the request on his hand held device. He told me to call BT if it had not been ported by 6pm. I called them and was told to wait until midnight, we are now two days later and I have just received a text to say they will contact me on monday 2nd March to update me. I have called them several times and I just do not believe anything anybody tells me, I have no phone and no broadband.
I wish i had seen this forum and all the complaints before I placed my order. The lack of service is poor and quite astonishing.

Domino92 wrote:
I wish i had seen this forum and all the complaints before I placed my order. The lack of service is poor and quite astonishing.
Welcome to the forum. Customer service can be dire, but there are two things to remember. #1 That satisfied people tend not to congratulate (why should they?) so any customer forum is likely to give an exaggeratedly negative impression of the overall service. #2 That if you consult all forums before signing up and avoid the negative ones you'll probably avoid them all.
You can click the white star next to this message if you think it was helpful.

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