Work flow issue: Assign agent based on role

Hi,
We are facing an issue in SAP workflow.
How to assign agent based on the role of an employee.
Thanks for your input.
Thanks
Muthukumar

Hi,
Make sure that you have configured properly in transaction OMGS.
If it is done, then we can not do much about it.
I faced the similar issue and i had to convince the user that it is a porblem.
PO release workflow has some problems.
Hope it helps.
Regards,
Shashank

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Check these links..
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http://help.sap.com/saphelp_nw04s/helpdata/en/f4/843239cb0211d1950d0000e82dec10/content.htm

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Work flow issue: Assign agent based on role

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