Workflow in Crmd_order

hi all
I have created one workflow for solution manager support message. Whenever user create support message they will go to Help -
> Create support message.
once support team receive that message they will go to crmd_order T.code.
They may change the status like assigeed, in process, send to sap and confirmed etc.
My Question.
Suppose user not change the status, they will directly enter or assign the Message processor in specified field (for assigning), at the time status automatilcally change.
how can i do in workflow

Please check in SWI2_FREQ whether the Workflow is really getting triggered.
Thanks
Arghadip

Similar Messages

Workflow not getting triggered from Action definition in CRMD_ORDER

Hello Experts,
I have created a workflow which should send mail to partner team in a Change Request.This workflow should be triggered when a particular Zaction is performed on the CR.Zaction is created properly and my workflow is also assigned to it.I have also followed OSS note-733675 and created a workflow container with name "BUSINESSOBJECT" to get the application data into my workflow when the action is performed.My workflow is a background processing one.
I have tested it separately by providing GUID foreground and it works perfectly fine and mail is sent to partner team.But when i perform the action,mails are not getting triggered nor the workflow.I am not even able to check the logs.I am not even able to know if all the action has triggered my workflow.Kindly help.Would appreciate your contribution.
Regds
VLP

Please check in SWI2_FREQ whether the Workflow is really getting triggered.
Thanks
Arghadip

How to trigger workflow from changes in Sales Order in CRM?

Hi Experts,
I want to trigger event at the time of saving the changes in sales order (TCODE- CRMD_ORDER).
I have found one BO - BUS2000115 but it is getting triggered only after new creation of sales order.And there is no BO available when we change the sales order.For this reason I have created one customize event in BO(BUS2000115).
Now my question is How should I link this customize event so that it will trigger after saving the changes ?
I have seen SWEC transaction but was not able to find anything to link this customize event.
Please help ....!!!
Good response will be rewarded.
Thanks
Snehasish Das
Edited by: Snehasish Das on Feb 14, 2008 2:31 PM

In SWEC, actually you link the change document object to a Business object and its corresponding event , to which workflow should react to.
If yo udo not find the entry then, yo unedd to create one with finding out the respective chage documnet object.
Hope that helps.
Regds,
Akshay

Send mail to multiple users in outlook through workflow

Hello Experts,
I have a requirement where I have to fetch all the email ID (abc@companycom) under support team in an org unit and send mail to these multiple email ids when a support message ticket is created in transaction CRMD_ORDER.The BO for this is bus2000116.Now I have created a ZBO with supertype as bus2000116 and a custom method where I am fetching the email Ids.I have also created an EXPORT MULTILINE parameter (EMAIL_ID) for this method of type ADR6-SMTP_ADDR.I have tested this ZBO and it is correctly fetching all the email ID in this parameter.
Now in my workflow builder,I have created a Activity type and here I have created a custom task calling my ZBO and custom method of fetching email id.I have also created a container(EMAIL_ID) for this task of type ADR6-SMTP_ADDR.Here I have binded the task(fetch email step) to workflow.In the Agents I have given &&EMAIL_ID&& in expression as this is the container.
After this step I have added the mail step and in the reciepient type I have given G organizational object and expression as &EMAIL_ID&.Here I have added a standard task(TS45308726) with BOR as (SELFITEM and method as SENDTASKDESCRIPTION)for sending mail to these multiple ids to outlook.
I have activated the builder and tested it.In the log I can see,the event has been triggerred,workflow is started,but workflow status is set to error.The step fetch mail is getting executed correcttly with 4 email ids in the container.and the third step send mail is also failed.giving error as "Work item 000000066700: Object 000000066700 method SENDTASKDESCRIPTION cannot be executed".
Kindly give your valuable suggestions to rectify this issue.In SBWP i could see the workflow started but mails are not reaching my outlook.Your solution will be highly appreciated.
Thanks & Regds
vlp

Hello Everyone,
I have another issue.My workflow when directly executed sends mail to all users very quickly.All steps gets executed very quickly.This I could see through the workflow log and SOST and SCOT.But when I try to trigger the workflow through my transaction CRMD_ORDER(i have given proper BO and event) it is taking hours and still in Inprocess status.Infact its not even going to the first step(fetch email ids).
I am totally confused on this behaviour.Kindly provide your ultimate solutions and I am very thankful for giving such good solutions to all my queries.
Regds
VLP

Workflow for crm lead creation

Hi,
while creating the lead in crmd_order transaction. i need partnerfunction value in Business object repository. so i have created one subtype for that, then i created the attribute as a data dictonary field then system has asked to generate the code automatically wt is my doubt is is that the correct data system retrieves ( so any body give me the clarity that how to create the attributes and access the attributes in bor )

Hi,
I am not sure about Lead transaction but in general Partner Functions are maintained in IHPA table. You can get the Partners based on the object number for Lead. To fetch the correct Partner you need to know the Object number (OBJNR) and partner funtion (PARVW). You can have multiple values.
In your workflow,
1. Create and generate a subtype(Z-business object) for Lead business object BUS2000108 and deligate the same to standard business object. (as suggested by Saumya)
2. Create an attribute in the subtype. the attribute should be a VIRTUAL ATTRIBUTE.
3. Place the cursor on the attribute and click on program, it will generate some code.
4. between Get_property and End_property for your virtual field write the logic such that you get the object number from Lead tables and fetch partners from IHPA table and fill the final attribute using macros.
swc_set_element container <container Name> object-<Container name>.
4. Once the coding is completed, release the attribute and business object and generate subtype.
Now required Partners will be available in workflow.
Hope this helps you in resolving your issue. If you have any additional queries please feel free to reply to this tread.
Regards,
Gautham Paspala

Workflow configuration with repect to ChaRM

Hi Experts,
I need to send notifications when there is change in the status in tcode CRMD_ORDER, for this i have created one workflow to send a workitem as change transaction of crmd_order.i have tested the workflow in SWUS tcode and its working fine but when i try to trigger thru crmd_order, the particular action is getting triggered (for which my workflow is also configured) and my workflow is also triggered but the value is not getting populated in the container.
Please suggest me in this issue.
Points assured for valuable answers
Thanks.

Can anyone please help me I am still struggling on this

CHARM-crmd_order-Decison Date & Implementation Date

Dear All,
When we create a change request using crmd_order, we have fields like Decision date & Implementation Date. Whats the purpose of this in charm ? Even after completion of that ticket also, these fields were blank. How can i make these fields to pick the dates automatically.
regds,
CB

Hello Kallumana
1 - 'Whats the purpose of this in charm ?'
The purpose of those 2 fields is only for reporting. So you can know approximatelly how long it takes for delivery team to implementa Change and how long does it take to the CAB (Change Advisory Board) to decide whether or not to authorize the change
2 - How can i make these fields to pick the dates automatically.
Those fields have to be normally field manually. You have two options to make sure those fields won't stay blank when closing ticket
a - forcing actors to fill those fields. you can do that thanks to badi : SOCM_CHECK_CONDITION available in SPRO under Change Request Management Node
b - setting up automatic fill of those fields when reaching appropriate status in workflow thanks to badi: SOCM_PROCESS_ACTION available in SPRO as well under node Change Request Management
Hope this helps,
Regards
Khalil

Workflow Functionality in sequencing functionality -- Test Management

Hi all,
I am trying to implement sequencing functionality in Test Management. The sequencing functionality is working fine except the workflow, which should be triggered when one test case is completed and send a mail to next tester.
Do I need to make any specific settings. I am not able to find out any document which can help me to have this workflow.
Any idea?
Regards,
Smita

Hi,
It is true that all test cases within a sequence are visible to all testers in the sequence. That makes sens to me. I have also noticed that a tester can do his test even if the preceeding tester has not completed his test. I think this is how SAP designed it. I do not see any way of preventing this.
Regarding your other problem with e-mails not being sent to the next tester I would of course check that the next tester is created as employee in BP and has a valid e-mail address assigned. I assume you have already checked this. Furthermore, I would do the following:
1) Check in transaction SOST if there is a problem with the sending of the e-mails
2) In transaction CRMD_ORDER check if transactions of type TWTP & TWSQ have been created successfully for your test plan. A document of type TWSQ will be created for every sequence I believe. And on the actions tab in CRMD_ORDER you can see what actions have been triggered. If the lamp is green it has been triggered successfully. It will say "Next Test Case is Ready to Test" when e-mails are sent to next tester in sequence.
3) If you are still not able to trigger the e-mail I suggest you go to debugging. There is a class called CL_AGSTWB_CE_APL_WORKFLOW which seems to control the test sequencing workflow. Try putting breakpoints in some of the methods (e.g. CREATE_OBJ_SQ_TESTCASE_NEXT) and see what happens when you complete the first step in a sequence.
/Anders

Error while deploying a workflow in OWB

Hi,
I am getting the below error while deploying a workflow in Control Center.
ORA-29532: Java call terminated by uncaught Java exception: java.sql.SQLException: The file /u01/app/oracle/product/11.2.0.2/dbhome_1/owb/bin/admin/rtrepos.properties cannot be accessed or has not been properly created on the server XXXXXX. If the file does not exist or if the database owner (normally user 'oracle') does not have the required file permissions or if the file has not been properly created then the file can be recreated by running the SQL*Plus script /u01/app/oracle/product/11.2.0.2/dbhome_1/owb/rtp/sql/reset_repository.sql (in a RAC environment the file must be manually copied to each server which is used for OWB). Otherwise if using a 10.2 database instance, then please run the SQL*Plus script /u01/app/oracle/product/11.2.0.2/dbhome_1/owb/UnifiedRepos/reset_owbcc_home.sql.
Did any one faced this issue before?
Kindly let me know the steps to resolve the issue.
Thanks.

Hi Vidyanand,
Did you create the runtime access user using the runtime assistant? Did you select the correct runtime repository (if you have more) to associate your runtime access user with?
Note that there are 4 database roles being created when you create a runtime repository owner:
- OWB_A_<runtime repository owner>
- OWB_D_<runtime repository owner>
- OWB_R_<runtime repository owner>
- OWB_U_<runtime repository owner>
If you would grant those roles to a user, then that user becomes an access user for the user with username <runtime repository owner>.
Note that you can also use the runtime repository credentials to connect to the runtime repository for deployment purposes, but you may not want that because of security concerns.
Thanks,
Mark.

Report for CRM-Opportunities - Open CRMD_ORDER for selected ALV row

Hello,
i created a report which can be used to find the relevant opportunities and list them in a ALV table.
I have the requirement that by doubleclick on the table line the selected opportunity shall open in tx crmd_order.
I have the GUID and the object_id of the opportunity in my ALV tableline.
Has anybody already experience how to achieve this?
Thank you
Best regards
Manfred

It works perfectly for me. Look at the code (this works)
REPORT ytestfhe3.
DATA: gv_1o_manag    TYPE REF TO cl_crm_1o_manag,
      gv_1o_main     TYPE REF TO cl_crm_1o_main.
DATA: gv_dynnr       TYPE sydynnr.
DATA: gv_1o_frame_pa TYPE crmt_1o_frame_pa.
DATA: gv_guid        TYPE crmt_object_guid.
DATA: gv_boolean     TYPE crmt_boolean VALUE 'X'.
PARAMETERS: p_order TYPE crmd_orderadm_h-object_id.
START-OF-SELECTION.
SELECT SINGLE guid FROM crmd_orderadm_h
                     INTO gv_guid
                    WHERE object_id EQ p_order.
END-OF-SELECTION.
gv_1o_frame_pa-transaction_guid = gv_guid.
CREATE OBJECT gv_1o_manag
    EXPORTING
      iv_with_navig = gv_boolean
      iv_1o_frame_pa = gv_1o_frame_pa.
IF sy-subrc <> 0.
    MESSAGE ID sy-msgid TYPE 'S' NUMBER sy-msgno
               WITH sy-msgv1 sy-msgv2 sy-msgv3 sy-msgv4.
    EXIT.
ENDIF.
CALL METHOD gv_1o_manag->get_main_screen
    IMPORTING
      ev_dynnr = gv_dynnr.
CALL FUNCTION 'CRM_1O_MANAG_CALL_SCREEN_UI'
    EXPORTING
      iv_dynnr       = gv_dynnr
      iv_1o_frame_pa = gv_1o_frame_pa.

Questions on OCS and workflow

I am wondering whether I can configure the following:
- Can I have multiple views? Example, view documents by Author, Project, Category? Can I customize document
views?
- Can I control access rights on a single document?
- Can I monitor or extract a report on how often a document is accessed?
In addition, I have the following problems with OCS Workflow:
- The Workflow has no default email notification. Documentations indicated that Email Notification has to be configured to work with SendMail. Can Email notification be configured with OCS Mail instead?
It does not make sense to use SendMail instead of OCS Mail.
- Document can be viewed by Workspace members once it is uploaded. What is the purpose of workflow then?
- Document has to be manually submitted for review to initiate a Workflow process. Can this be performed automatically?
- WorkFlow approver is defined by the user. It should have predefined approvers.
- In Workflow notification, Notification Detail provides the URL but does not have a URL link back to the document. In this case, the review process is manual because the approver does not have an easy
way to preview the document.
Are my comments correct? Are there any workarounds?

Roger,
1) The default SPINCOUNT value is 0 (no spinning) for all platforms that are supported today. (At one time we had a default value of 5000 for Sequent hardware, but it has been many years since we supported that platform.) The SPINCOUNT value that will work best for any application depends on many factors, including the number of CPUs on the machine, the hardware platform, and the indvidual application. SPINCOUNT will only be useful when the machine has more than one CPU.
2) /Q logs Q_CAT:1447 after 50 unsuccessful attempts to obtain the semaphore when the semaphore has never been released and reobtained by a different process or the same process during that period. The Access Control List code uses the same rule for logging LIBTUX_CAT:1511. If TMSPINCOUNT is set, then the number of unsuccessful attempts to obtain the semaphore is incremented by 1 only after TMSPINCOUNT spins have been done.
Code for the BB semaphore and the semaphore used by /Domain follows a different rule. This code will log LIBTUX_CAT:5005 or LIBGW_CAT:5010 if a process has to wait for the semaphore for 10 seconds and the semaphore has never been released by the original owner during this time period.
3) TMSPINCOUNT is used for the BB semapahore, AOM semaphore, ACL semaphore, /Domain semaphore, and /Q semaphore. Locking the GTT uses the same BB semaphore that used to lock other tables in the BB.
Regards,
Ed

How can I display a SP 2010 out of the box workflow's task assignees via powershell?

There are days where one of the 250+ workflows at the site has attempted to send email to someone no longer at the company.
I would like to find a way to go through the farm and display all the list URLs that have workflows, and the mail addresses associated to the workflows.
This way I can track down the workflows that need to be updated to remove the missing users.
I have started a bit of script to do this. In my script, I just had a site collection - I figured that if I can get that to work, then surely wrapping another loop for the rest of the farm won't be bad.
However, for some reason, I am not seeing the output that I expected to show the mail addresses.
I am hoping a different set of eyes might see what I am missing. It was my understanding that the AssociationData property was XML that contained information about the assignees for tasks, the carbon copy list, etc.
Maybe I misunderstood something that I read?
$outLoc = "d:\temp\wfdata.txt"
$web = Get-SPWeb -Identity "http://myfarm/sites/it/"
foreach ($list in $web.Lists)
$associationColl=$list.WorkflowAssociations
foreach ($association in $associationColl)
$association.AssociationData | Out-File $outLoc
$web.Dispose()
I want to thank you for the helpful tips that so often appear on this list. They help me when I am reading over old threads to figure out what to do. I am hoping that tips on this thread will likewise be helpful.

Hi,
With
SPWorkflowAssociation.AssociationData property, we can get the assignees’ information. Your script can
be able to retrieve a XML format data which contains the user name we need:
So the next step would be getting the user name by parsing the XML data we got.
The two links below will show how to parse XML with PowerShell:
http://stackoverflow.com/questions/18032147/parsing-xml-using-powershell
http://blogs.technet.com/b/heyscriptingguy/archive/2012/03/26/use-powershell-to-parse-an-xml-file-and-sort-the-data.aspx
With the user name, we can get the
Email property of an user with the scripts as the link below provided:
http://davidlozzi.com/2012/03/07/using-powershell-to-access-sharepoint-sites/
Best regards
Patrick Liang
TechNet Community Support

Creating a Role view in a workflow

I'm trying to create a role view in my workflow with the following code but it gives me an error: com.waveset.util.InternalError: Unable to locate ViewHandler for 'role'.
<Action application='com.waveset.session.WorkflowServices'>
            <Argument name='op' value='createView'/>
            <Argument name='type' value='Role'/>
            <Return from='view' to='view'/>
          </Action>Has anyone created a role from a workflow, java or SPML?

nvm figured it out.
<Action id='0' application='com.waveset.session.WorkflowServices'>
          <Argument name='op' value='createView'/>
          <Argument name='type' value='Role'/>
          <Argument name='viewId' value='Role'/>
          <Argument name='Form' value='Empty Form'/>
          <Argument name='authorized' value='true'/>
          <Return from='view' to='role'/>
        </Action>

Note: Due to heavy load, the latest workflow operation has been queued. It will attempt to resume at a later time

Dear all,
sorry for opening another thread on this.
I think I have a performance issue with workflows attached to document sets in SharePoint. And I say “I think” because people keep telling me that this is the way it just is.
The user creates a new document set, which triggers a workflow in which the user has to confirm/review/approve a series of tasks. The time it takes from clicking the OK button on those task form to the workflow status moving to the next step is about 4 seconds.
And visiting that status page within those 4 seconds brings up the infamous “Note: Due to heavy load, the latest workflow operation has been queued. It will attempt to resume at a later time.” message.
Hitting Refresh in the browser after those 4 seconds will make the new workflow status appear and the red text go away.
Is that normal? Is that the performance that everyone else is seeing as well?
I struggle to see why simply moving a workflow from one task to another should take that on a machine that isn’t doing anything else at the time.
(1)
I have a standalone (non-clustered) SharePoint box, 4 CPUs, 8 GB of memory, more than half of that available, acting as application server and wfe; only the database is on different box.
(2)
The CPU only goes up to 18 or 19%, so CPU does not seem to be the bottleneck. Half the RAM is also still free.
(3)
The workflow is designed with Nintex, and has about 9 flexi and review tasks – the last 2 of them in a loop iterating over typically 3 or 4 items.
(4)
Looking at the logs it looks like the processing in Nintex only takes about 1 second – I don’t know where the other 3 seconds are going.
(5)
There is nothing obvious in the logs.
(6)
We’ve looked at all the “theoretical” improvements around throttling and batch sizes etc. – none of them appeared make any difference. And the workflow is so small that it looks like my tasks gets executed straight away. The problem appears
to be that the execution takes too long(?) and therefore has not finished by the time the page get redrawn.
(7)
I am running perfmon and I can e.g. see one(!) workflow being loaded into memory – as expected as I am the only user.
(8)
I am seeing a total of 3(?) SQL queries being executed(?). I get the Bytes Sent/sec spiking at 25K, and Bytes received at 18K. But is this good or bad or a bottleneck?
Where do I take it from here?
I have been told that “[…] most customers have no issue with this as they are used to the way SP operates and it can be slow at times.” Is it really that bad?
If it is worth watching more performance counters then I’d need to know what to compare them to.
Is there something else I am missing?
Thanks
Martin

Hi,
Before considering an additional hardware try to change following configurations for workflow:
Increase Throttle Size
Increase Batch Size
Time Out
Workflow Timer Interval
AutoCleanUpDays
Increase Throttle Size
The Workflow throttle setting controls how many Workflows can be processing at any one time on the entire server farm. By increasing the throttle it will allow the number of Workflows execution or can be initiated at a time.
Use below PowerShell command to get the current Throttle Size:
Get-SPFarmConfig | Select WorkflowPostponeThreshold
Use below PowerShell command to set new Throttle Size:
Set-SPFarmConfig -WorkflowPostponeThreshold 100
Increase Batch Size
This is the size that determines number of events processed for a single Workflow instance. Default value is 100, but it can be range from 1 to any number.
Use below PowerShell command to get the current Batch Size:
Get-SPFarmConfig | Select WorkflowBatchSize
Use below PowerShell command to set new Batch Size:
Set-SPFarmConfig -WorkflowBatchSize 200
Time Out
This decides the time out of the Workflow event. The default value is 5 and can be any integer. The time is in minute.
Use below STSADM command to get the current Time Out value:
stsadm -o getproperty -pn workflow-eventdelivery-timeout
Use below STSADM command to get the current Time Out value:
stsadm -o setproperty -pn workflow-eventdelivery-timeout -pv “15″
Workflow Timer Interval
This setting is applicable at Web Application level and not the farm level. The workflow timer interval specifies how often the workflow SPTimer job fires to process pending workflow tasks. This interval also represents the granularity of delay timers within
your workflow. If a timer is set to delay for one minute, but the interval timer fires only every five minutes, the workflow delays for five minutes, not one minute.
Use below STSADM command to get the current Workflow Timer Interval value:
stsadm -o getproperty -pn job-workflow -url <Web Application Url>
Use below STSADM command to get the current Workflow Timer Interval value:
stsadm -o setproperty -pn job-workflow -pv “Every 10 minutes between 0 and 30″ -url <Web Application Url>
Here is the url for reference :
http://praveenkasireddy.wordpress.com/2013/06/14/workflow-due-to-heavy-load-the-latest-workflow-operation-has-been-queued-it-will-attempt-to-resume-at-a-later-time/

Due to heavy load, the latest workflow operation has been queued. It will attempt to resume at a later time.

I have SharePoint 2010 Enterprise running SP1. Configuration is one SharePoint server in the farm and a SQL 2008 R2 database for the backend. Our user environment is 80 users with very little load on the SharePoint server. I have the workflow timer
set to 1 minute.
I have a SPD workflow that starts manually on a form library. Whenever I publish a new version of the workflow, the next time I start the workflow it takes the full minute to finish. If I click on the workflow status before it finishes, I see the message
"Due to heavy load, the latest workflow operation has been queued. It will
attempt to resume at a later time.". After the minute completes the workflow finishes.
Here's the weird thing, the next time I start the workflow, it runs in a couple of seconds - almost instantly. I've tried up to 15 times after the inital publishing and everything seems to work fine on initiation.
Well, that would be fine for me, however, I intermintantly get this heavy load message during task processes that are running inside the workflow. It's probably less than 5% of the time. It's really frustrating though so I appreciate some help. I'm look
online and haven't found anything that describes my situation.
Thank you in advance!

Hi,
Before considering an additional hardware try to change following configurations for workflow:
Increase Throttle Size
Increase Batch Size
Time Out
Workflow Timer Interval
AutoCleanUpDays
Increase Throttle Size
The Workflow throttle setting controls how many Workflows can be processing at any one time on the entire server farm. By increasing the throttle it will allow the number of Workflows execution or can be initiated at a time.
Use below PowerShell command to get the current Throttle Size:
Get-SPFarmConfig |
Select WorkflowPostponeThreshold
Use below PowerShell command to set new Throttle Size:
Set-SPFarmConfig -WorkflowPostponeThreshold
100
Increase Batch Size
This is the size that determines number of events processed for a single Workflow instance. Default value is 100, but it can be range from 1 to any number.
Use below PowerShell command to get the current Batch Size:
Get-SPFarmConfig |
Select WorkflowBatchSize
Use below PowerShell command to set new Batch Size:
Set-SPFarmConfig -WorkflowBatchSize
200
Time Out
This decides the time out of the Workflow event. The default value is 5 and can be any integer. The time is in minute.
Use below STSADM command to get the current Time Out value:
stsadm -o getproperty -pn workflow-eventdelivery-timeout
Use below STSADM command to get the current Time Out value:
stsadm -o setproperty -pn workflow-eventdelivery-timeout -pv “15″
Workflow Timer Interval
This setting is applicable at Web Application level and not the farm level. The workflow timer interval specifies how often the workflow SPTimer job fires to process pending workflow tasks. This interval also represents the granularity of delay timers within
your workflow. If a timer is set to delay for one minute, but the interval timer fires only every five minutes, the workflow delays for five minutes, not one minute.
Use below STSADM command to get the current Workflow Timer Interval value:
stsadm -o getproperty -pn job-workflow -url <Web Application Url>
Use below STSADM command to get the current Workflow Timer Interval value:
stsadm -o setproperty -pn job-workflow -pv “Every 10 minutes between 0 and 30″ -url <Web Application Url>
Here is the url for reference :
http://praveenkasireddy.wordpress.com/2013/06/14/workflow-due-to-heavy-load-the-latest-workflow-operation-has-been-queued-it-will-attempt-to-resume-at-a-later-time/

Workflow in Crmd_order

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