Workflow in process status when work is completed and returned to inbox

Issue...
Once upgraded to ECC 5.0, our Workflows are still in process status after completing the work item and returning to inbox. Takes several seconds to go to completed status.
More detail...
In a number of our work items in custom workflows we utilize methods that display a custom transaction for review & approval in the workflow process. From within the custom transaction we issue the terminating event for the work item by means of Function Module "SAP_WAPI_CREATE_EVENT" once the user approves or disapproves the work item.
This worked all very well in Rel. 4.6c. By the time the users were routed back to their inbox the work item had disappeared.
We recently upgraded to ECC 5.0 and experience the following problem. Once the user has left the work item and are back in their inbox, the work item is still on display. It eventually goes away once the users refresh their screen after a few seconds. This is very confusing to the users and some of them even wanting to start executing the same item again....
I was wondering if anybody has any ideas on how the completion/termination of the work item could be changed so that it completes faster and is gone from the inbox immediately.
In our research we did come across OSS note 831443, which explains as of release 6.20 that work items will be locked while executing a method and that the terminating event can only be delivered once it is unlocked. Taking this into consideration, we tried moving the terminating event to the end of the method within the business object program, but the work item never completed, even after refreshing the inbox.
Thank you for any feedback.

Hello Tom,
I've had quite a similar problem with the terminating event in a dialog while the workitem is locked.
I came across the same SAPNote 831443, but it doesn't seem to tell the whole story there. As I found out, the status change (from "in work" to "complete") is just skipped over, while the workflow continues with processing, leaving a last workitem "in work" hanging out to dry when the whole process has already finished.
Basically the problem is, or was, that a popup dialog was shown to the user after the processed the transaction, which held the lock open. I have found no logs, saying that there was a problem with a locked workitem, anyhow.
At last I have found out, that basically there shouldn't be much coding between the COMMIT WORK statement and the coding that just ends the method with END METHOD. This kind of procedure does definitly apply to the newer Versions, as I didn't have any problems like this before. Mayhaps and only a guess is, that the unlock-operation was previously registered with a perform like PERFORM unlock_workitem ON COMMIT. or something similar. This defenitly has changed under the new releases.
In your specific case I would recommend to register the event processing in the update task and end the workitem's method as soon, as possible. For example:
CALL FUNCTION 'SWE_EVENT_CREATE' IN UPDATE TASK ...
If this still does not help, you could further disjoin the transaction processing from the event creation by adding
STARTING NEW TASK
IN BACKGROUND MODE
or whatever the correct syntax was here. This will schedule another tRFC on the database commit, which then is defenitly be picked up by another work process of the application server, just right -- hopefully -- after the object's method has completed.
If you're feeling good with this answers, or it least it gave you new ideas to look upon, please assign points as appropriate.
Best wishes,
Florin

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