Workflow not sent to inboxes and not to some.

Hi Guys,
Our workflow has been working fine all along, but now it seems some users are not able to approve PR's from their SAP inbox because the PR's are not being routed to them. It works for some users and does not work for others. When I check in SWEL, the workflow goes through the negative confirmation path even if the approver has approved (so shud go through the positive confirmation path). I am using the WS00000038 workflow.
Another weird thing is that when I display the workitems in a user's inbox through SWI5 and i select 'Completed Work Items', the work item for approval of the PR is there, and it's not in the user's inbox, and also the user has not processed or even seen the work item. When I go to ME53N to display the PR, it shows that the user is yet to approve the PR. Please assist.
Regards

Hello,
How are the doing the approvals - SBWP, UWL, other?
Look in the workflow log (SWI1), it should tell you exactly what happened and what values were returned (eg APPROVED).
regards
Rick Bakker
hanabi technology

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