Workflow notification are not sending to employee
gusy,
on 11.5.10
We have created New type in Special information which access by SSHR,In this page in sshr employee enter their information and send to manager for approval,while submiting system shoud be generated two notification one for requester and other for supervisor,but the requestor notification are not sending while supervisor is woking fine,so how can i rectify what the exact prolem with requestor notification,
could you please adive..
Thanks
The workflow notification back to the requestor is just an FYI notification. When the Workflow Mailer emails a copy of the FYI notification it automatically closes the workflow notification.
Could it be that this is happening? Try this:
1) Login as the Requestor and access their Worklist
2) Change the view to see 'Closed' Notifications
3) Do you see the notification in the list of closed notifications?
If so, try temporarily disabling the Workflow Mailer so that no email copies are sent and then repeat the SIT request. Does the requestor now see that notification in their 'Open' notifications?
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Edited by: user606944 on Mar 3, 2010 7:22 AMHi,
We followed the steps of metalink document. even though same issue persisting.
Please find below content of log
at oracle.apps.fnd.cp.gsc.Processor.run(Processor.java:283)
at java.lang.Thread.run(Thread.java:619)
Caused by: org.xml.sax.SAXException: Replyto must be a valid email address
[Mar 3, 2010 6:41:54 PM AST]:1267630914824:-1:-1:kwa1hcm3:10.200.33.75:-1:-1:1:20420:SYSADMIN(0):-1:Thread[outboundThreadGroup1,5,outboundThreadGroup]:10.200.33.75:79542:1267623021142:27:UNEXPECTED:[SVC-GSM-WFMLRSVC-76884-10006 : oracle.apps.fnd.wf.mailer.NotificationFormatter.getFormattedMessages()]:Problem parsing XML -> org.xml.sax.SAXException: Replyto must be a valid email address
[Mar 3, 2010 6:41:54 PM AST]:1267630914824:-1:-1:kwa1hcm3:10.200.33.75:-1:-1:1:20420:SYSADMIN(0):-1:Thread[outboundThreadGroup1,5,outboundThreadGroup]:10.200.33.75:79542:1267623021142:27:ERROR:[SVC-GSM-WFMLRSVC-76884-10006 : oracle.apps.fnd.wf.mailer.SMTPMessageHandler.prepareMessages(String)]:FormatterException -> oracle.apps.fnd.wf.mailer.FormatterException: Problem parsing XML-> org.xml.sax.SAXException: Replyto must be a valid email address
at oracle.apps.fnd.wf.mailer.NotificationFormatter.handleHeaderEndTag(NotificationFormatter.java:2191)
at oracle.apps.fnd.wf.mailer.NotificationFormatter.endElement(NotificationFormatter.java:538)
at oracle.xml.parser.v2.XMLContentHandler.endElement(XMLContentHandler.java:210)
at oracle.xml.parser.v2.NonValidatingParser.parseElement(NonValidatingParser.java:1318)
at oracle.xml.parser.v2.NonValidatingParser.parseRootElement(NonValidatingParser.java:336)
at oracle.xml.parser.v2.NonValidatingParser.parseDocument(NonValidatingParser.java:303)
at oracle.xml.parser.v2.XMLParser.parse(XMLParser.java:320)
at oracle.apps.fnd.wf.mailer.NotificationFormatter.getFormattedMessages(NotificationFormatter.java:354)
at oracle.apps.fnd.wf.mailer.SMTPMessageHandler.prepareMessages(SMTPMessageHandler.java:77)
at oracle.apps.fnd.wf.mailer.SMTPOutboundProcessor.read(SMTPOutboundProcessor.java:732)
at oracle.apps.fnd.cp.gsc.SvcComponentProcessor.process(SvcComponentProcessor.java:604)
at oracle.apps.fnd.cp.gsc.Processor.run(Processor.java:283)
at java.lang.Thread.run(Thread.java:619)
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[Mar 3, 2010 6:41:54 PM AST]:1267630914842:-1:-1:kwa1hcm3:10.200.33.75:-1:-1:1:20420:SYSADMIN(0):-1:Thread[outboundThreadGroup1,5,outboundThreadGroup]:10.200.33.75:79542:1267623021142:27:UNEXPECTED:[SVC-GSM-WFMLRSVC-76884-10006 : oracle.apps.fnd.wf.mailer.NotificationFormatter.getFormattedMessages()]:Problem parsing XML -> org.xml.sax.SAXException: Replyto must be a valid email address
[Mar 3, 2010 6:41:54 PM AST]:1267630914842:-1:-1:kwa1hcm3:10.200.33.75:-1:-1:1:20420:SYSADMIN(0):-1:Thread[outboundThreadGroup1,5,outboundThreadGroup]:10.200.33.75:79542:1267623021142:27:ERROR:[SVC-GSM-WFMLRSVC-76884-10006 : oracle.apps.fnd.wf.mailer.SMTPMessageHandler.prepareMessages(String)]:FormatterException -> oracle.apps.fnd.wf.mailer.FormatterException: Problem parsing XML-> org.xml.sax.SAXException: Replyto must be a valid email address
at oracle.apps.fnd.wf.mailer.NotificationFormatter.handleHeaderEndTag(NotificationFormatter.java:2191)
at oracle.apps.fnd.wf.mailer.NotificationFormatter.endElement(NotificationFormatter.java:538)
at oracle.xml.parser.v2.XMLContentHandler.endElement(XMLContentHandler.java:210)
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at oracle.xml.parser.v2.XMLParser.parse(XMLParser.java:320)
at oracle.apps.fnd.wf.mailer.NotificationFormatter.getFormattedMessages(NotificationFormatter.java:354)
at oracle.apps.fnd.wf.mailer.SMTPMessageHandler.prepareMessages(SMTPMessageHandler.java:77)
at oracle.apps.fnd.wf.mailer.SMTPOutboundProcessor.read(SMTPOutboundProcessor.java:732)
at oracle.apps.fnd.cp.gsc.SvcComponentProcessor.process(SvcComponentProcessor.java:604)
at oracle.apps.fnd.cp.gsc.Processor.run(Processor.java:283)
at java.lang.Thread.run(Thread.java:619)
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WF-BATCH
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Document 1000001212 approved
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