Workflow - WAIT for Condition not working

Dear All,
This is regarding the WAIT step of workflow. It was used as WAIT for Condition. The condition is to check the application server's time (system field) with some local variable of time. Till this step meets the condition specified, the workflow will wait for some x hours. If this condition is satisfied, the workflow is expected to continue with the next steps.
During the execution of the workflow, the wait step history shows that it is created successfully. But in ready status only. In the graphical log it shows <i>No Agent </i> along with this wait step.
There is no field wherein I could assign this agent. Also the job SWWDHEX is working fine.
Kindly help in sorting out this issue.
Thanks & Regards

Hi Rob,
Thanks for your response. I tried using the Deadline monitoring in Activity step. I tried using the Requested Start tab with Expression for this step. The requirement is to hold the processing for some x hours depending on following business requirements -
If there is a ticket for issue with New status then wait for X hours. During this X hours the technician is supposed to acknowledge the ticket. So hold the workflow for X hours and as the X hours are over, check for ticket status. If the ticket status is still new then escalate it to managers saying ticket not acknowledged using Send Mail step.
Hence I had to ask the workflow to wait for some X hours.
The Requested Start tab requires the reference Date/Time + a direct input value (ZZ) for min or hour or day etc fields.
Now here the Time field is either a reference time AT which the activity will start with a delay of the ZZ Min/Hours/Day that we give in the next field OR this Time is exact value of time for which the workflow should hold.
e.g.
1.
Date 27-Dec-06
Time 00:10:00
+ 1 min
then here it is either 11 min, the workflow should hold for processing or
it is on 27th Dec 2006, 12 past 10'O clock time and when this time reaches, the workflow should wait for 1 min and then proceed.
As none of the above logics were working. So I couldn't exactly make out what this Time field actually requires. I thought it was time when reaches the workflow should hold for some ZZ min.
Again, the time value what I can give to this workflow is of application server time. But in the log of the workflow shows that work item refers to presentation server time everywhere. Hence it is difficult to compare also.
So finally I took a wait step wherein both the variables of the time were given to starting event of workflow.
Kindly help me in sorting out this issue.
Thanks & Regards

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