Writer can't see projects in Robo Version Control - no error messages

Background:
Robo Version Control 3.1
RoboHelp 8 (same issue happened with 7)
Issue:
We are having trouble with our source control, and I wasn't able to find an answer on this forum or on Google.
From time to time, when a writer opens RoboSource Control Explorer, they can't see any projects. They're not getting error messages, they seem to connect to the DB, but the left pane is simply empty (they don't see the root folder or anything else). We recently upgraded to RoboHelp 8, but this has happened on RoboHelp 7 too. Source control does work - for example, if they open their local version of a version controlled project, they can get the latest version of files, check in, check out and so on. They simply can't use RSC Explorer, so they can't Get projects they don't have on their HDDs already.
In the meantime, Source Control works just fine for the rest of the team, so I'm guessing it's a problem with some local settings. (The writer who is having trouble now can't get it working on her machine with her personal user or the admin user. At the same time, I can use the admin user just fine from my machine.)
This problem always solved itself after a while, but it's getting a bit annoying and I'm hoping someone knows why this is happening.

In general, manually moving files around inside the store like this should be discouraged.
reconstruct is telling you something is wrong:
ERROR: Inconsistent information: 0 idx records 41 messages 0 expunged
Reconstructing...
cannot retrieve message uid 590
cannot retrieve message uid 807
cannot retrieve message uid 911
cannot retrieve message uid 915
cannot retrieve message uid 1198
cannot retrieve message uid 1286The first line is to be expected based on what you have done. The store.idx indicates there are no messages in the folder. But it found 41 .msg files. So it is going to rebuild store.idx to fix that.
But then there is some problem with accessing the .msg files. Possibilities would include:
- wrong ownership/permissions?
- the .msg file being in the wrong NN subdir ??
If those guesses do not lead to anything, try truss on the reconstruct command to see what happens when reconstruct tries to open those files.

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Writer can't see projects in Robo Version Control - no error messages

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