Wrong Order & Eng Visit Dates, Complaint Ignored

I placed an order for BT Infinity and Landline on the 27th June.
I was told an engineer would be able to install the necessary on the 16th July, a week before my current internet/landline service would end.
I was also told my previous landline number would be transferred over and my BT Sport would be added to the package and would therefore now be free.
I received the paperwork for my order the Tuesday after and it appears the dates previously agreed were altered.
The paperwork states my BT broadband and telephone line will not be activated until 23rd Sept - two months after the date agreed with the sales team.
I called to discuss bu twas unable to get throught to the customer service team and an automated message disconnect my call twice (both calls were before 1800hrs).
I used the only option available to me and logged a complaint online (Ref no - 140702-*****).
I allowed the 92 hours to pass as stated within the automated response email but was not contacted. I called the customer service team and through intentionally miss-dialling, was able to talk to someone.
They confirmed I would receive a call from the FTTP team who would be able to assit me today but I have yet to be contacted.
I called the customer service team today but after holding for 12 minutes I ran out of prepaid minutes on my mobile phone and was cut off.
Can this please be looked into as a matter of urgency please as I am seriously regretting my decision to switch? If this is how BT treats it's customers I really don't think switching for the Fibre broadband is worth it.
Kind Regards,
Lee

Hi Bidaudville,
Welcome to the community forum. I am really sorry to hear about the problems you have had with your order. I would like to look into this for you. Please could you send me in your details using the "Contact The Mods" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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