Wrong phone listed as returned and still paying for returned phone, how did I finally get a credit?

I went to the Rancho Santa Margarita store back in February. On the 16th I switched to the Edge program and added my boyfriend. We bought 2 phones under the Edge, however, we needed to return his phone the next day due to no service at his work.
The sales representative was great and returned the phone, however, on the receipt he listed my phone as being returned. I have been back to the store twice to get it fixed, called them multiple times as well and still no credit for the phone I no longer have in my possession.
I finally did a live chat with a representative online with Verizon and he said he would look into and take care of it. But recently, I received an email from him saying that there is no record that the phone was returned so I would need to go back to the store that apparently won't or can't help me either.
It is obvious that the wrong phone was listed on the return receipt since I am using the returned phone listed on my receipt and still paying for it as well. The other phone I am paying for is not even connected to a phone number. So it should be common sense and obvious that the wrong phone was listed as being returned because how could it be if I am using still using the phone that was apparently returned and it is connected to my phone line.
I have spent hours trying to get this resolved and have now paid $275.12 on a phone that is in Verizon's possession but they won't and/or don't care to acknowledge the mistake on their part of listing the wrong phone returned.
How can I finally get this resolved and get my money back? Any ideas would be greatly appreciated. I have never had bad customer service until now and would hate to cancel my account, but am very close to that point.

Ok so I am still perplexed by this situation and why Verizon chooses to ignore my pleas to help me get a refund for a phone that I no longer possess since I returned it to them the next day. I am still having to pay for this phone and am getting extremely upset at this situation.
To make matters worse since I posted about this situation at the end of January, I did have one person contact me from Verizon and ask me for more information. I provided that information and have not heard back as well as now all receipts related to this incident have been removed from my account. Well I did keep a copy of these on my computer and on several zip drives so I still have the proof of them continuing to charge me for two phones when it shows a receipt of one being returned even though they listed the wrong one.
I sure hope this was a mistake and not a cover up to try and eliminate all evidence of this mistake.
Should I go to the better business bureau with this issue? Has anyone else had a similar situation and if so how did you finally get it resolved.
Thank you in advance for your information and suggestions.

Similar Messages

HT4528 I bought an Iphone 4s 2nd hand and the previous "owner" defaulted his/her Verizon contract and still owed $ for the phone. Did I pay $100 dollars for a paperweight or can I activate it on another service carrier?

I recently purchased an Iphone 4s from an electronics store. I was aware that it had been previously owned, however, I was not informed until an activation attempt that the iphone was on a contract that had defaulted, even worse, the previous owner had not completely paid for the phone. I now have a $100 paper weight with no way to activate it on any other carrier. The customer service representative who informed me of the default status and previous history also informed me that I would never be able to set up an account with Verizon, and i would have to have the iphone jailbroken to use it on anyother network. I do not wish to go that route as it is illegal, and would alter the iphone and I believe apple is supperrior and do not wish to risk altering the iphone's performance capabilities. Please help?

If it is locked to Verizon then only the original account holder can have the phone unlocked. You have wasted your money

5 months + and still waiting for a phone line

27/05/2013 Placed order for line and broadband. Paid for 1 year service in advance.
This was to reconnect a line I had cancelled in in January as we started a major re-fit/renovation at our house and were out of it for 4 months. Transferred line to a new address at this time (different exchange)
18/06/2013 Engineer scheduled to visit. - Waited in for 6hours, no one turned up, no contact made
19/06/2013 No one got in touch. I telephoned. Problem with line. New appointment made for Monday 15 July 2013
15/07/2013 Engineer did not turn up, no contact made again after waiting in most of day.
16/07/2013 I called and told work on line not completed. They needed to do external work. Given assurance I would get a call on 21/07/2013 as work scheduled to be completed by then. It had been accelerated (had been told this before come to think of it)
21/07/13 No one called, again
22/07/2013 I called and told work still not completed but would be by 25/07/2013 so to call back and arrange an engineer visit appointment
25/07/2013 I called , told work still not completed, would get a call by 29/07/2013 when work will be completed – to arrange another engineer visit. I filed online complaint
29/07/2013 no call. I called, no update, call again in 2 weeks
Numerous calls in August, and 2 online complaints. Now getting texts telling me there is no update and promising to get in touch by a certain date, they don't. New line needed as exchange reached capacity. Old line no good, have to lay a new one. Still being told order will be accelerated. Still waiting for the "advisor in our delays team to monitor the job and contact the engineers for a full investigation to be done so we can provide you with an accurate update."
Still more calls in September along with numerous calls (me) and 2 from BT to say they have no update!
Still being told the biggest load of rubbish as an excuse, eg me "but I had an active line in January" you "ah that is openreaches fault, they come and physically rip out and remove the wiring if a line is cancelled" or: BT- "we cant talk to openreach ourselves, we can only email them" me - "that's funny as your colleague on the last call claimed to have spoken
with them after leaving me on hold for 5 minutes"
October. Called today. ( now have a telephone number with a PIN number) Still no progress. They started digging on September 5th according to one email. I asked were they using a tea spoon, they even replied in email NO!
What am I supposed to do now. I am to get an update "tomorrow", but going by all previous updates it will be we will call again in 10 days - the don't. Time spent waiting for engineers - 2 days, time spent on phone/emails etc - 5+ hours.

Hi MCM66,
Thanks for posting and welcome to the community!
Sorry for the problems you've had getting services reconnected. Hopefully the renovations were well worth it!
I can help sort everything out from here. Click on my username and under the section "about me" you'll see the link to "contact the mods".
Whenever we've received your details we'll take it from there.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Hi,i just bought the Creative cloud membership and i would want to know why is t one year policy and you payed alot of money and still pay for the next month? Annual means yearly right ? why do i have to pay another next month.

Hi i just want to know i bought the creative cloud and photoshop and premiere. All those and it said annual meaning i have to pay for the next year right? But why did it said that i have to pay for the next month? What happens when i didn't pay the next month ?

You may buy an annual subscription and pay monthly, or a straight monthly subscription... and, being a subscription, if you stop paying the software stops working
If you want a one time payment, and you can use 3+ year old software, go to Creative Suite 6

I have an app that should have upgraded to full version but didn't and still charged for it. How can I get the full version without having to purchase again?

Is it possible to get a paid app re installed from an upgrade? I had a trial version upgraded but the upgarde failed but I was still charged for it.

If you are using the same Apple ID, there will be no cost.
 Cheers, Tom

I think i got ripped off by this verizon store , I got the 4 line $140.00 edge plan, which I had to pay for the phone in monthly payment, i did the math it was 268.00 total.. At check out this guy charge me $50.00 care package for each phone and sim card

I think i got ripped off by this verizon store , I got the 4 line $140.00 edge plan, which I had to pay for the phone in monthly payment, i did the math it was 268.00 total.. At check out this guy charge me $50.00 care package for each phone and sim card which was $10.00 , $25.00 set up with TCP and he said the rest was tax. I had to pay $474.36.. my brother went to costco and did the same verizon deal he didn't have to pay anything...

Welcome to this forum.
This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

HT1311 Have changed my Apple id to a new email address. its all working fine on my pc and also comes up with the new id on my icloud page on my iphone, but when i tryto buy something from i tunes on the phone the sign in box still has the old id. how do i

Have changed my apple Id to a new email address. its all working fine on my PC and also on come up with the new ID on my icloud page on my iphone but when i try to buy something from itunes etc on my phone, the log in box still contains the old id.
how do i change this?

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
It doesn't sound like you "changed" your Apple ID, sounds like you created a new one. Bad idea. All content bought with an Apple ID is forever tied to that ID. The ID that bought the content is the only ID that can update the content. Apple does not merge IDs not does Apple transfer content from one ID to another.

I have a new Samsung phone and I live in CT. Last month they charged me $38 on my bill for the sales tax for the new phone which was $600. I'm paying for the phone itself over 20 installments of $30 each. Now again I'm getting that same $38 charge. I can

I have a new Samsung phone and I live in CT. Last month they charged me $38 on my bill for the sales tax for the new phone which was $600. I'm paying for the phone itself over 20 installments of $30 each. Now again I'm getting that same $38 charge. I can't believe that the monthly CT tax is higher than the payment for the phone itself. Does this make sense. Last time I spoke with them on the phone it was for 1 1/4 hours for something simple. I don't want to call unless I need to. The salesman told me nothing about any of this. Thank you for any help you can offer.

The bill from last month states:
CT state sales tax** $38.10
** In some states sales tax or surcharges are calculated on the full cost of the full retail price or VZW cost of the device you purchased and not on the discounted price you pay. The sales tax or surcharges charged on your device was based on $599.99 and appears on this first bill.
The current bill says the same.
Actually, now I'm realizing that last month's bill stated I was making the first payment toward the phone. Now this month also says it's the first payment toward the phone when it's really the second.

My phone has been losing calls and according to the apple store i need to reset it due to a software fault - i have done this and still have the same problems. how do i reset the phone without reinstalling the soft ware fault by way of icloud backup

my phone has been losing calls and according to the apple store i need to reset it due to a software fault - i have done this and still have the same problems. how do i reset the phone without reinstalling the soft ware fault by way of icloud backup

Well, it appears that your backup is corrupt, thus causing your issue. So, you'll have to restore as a new device, & not from backup. Follow this by syncing your content back to your phone:
http://support.apple.com/kb/ht1414
Do not restore from backup.

I have a iphone 4s, it died and has been on the charger for the last two days and still wont turn on. How can i fix this???? condition of phone is not the best and was having issues staying charged to begin with but never NOT came back on.

I have a iphone 4s, it died and has been on the charger for the last two days and still wont turn on. How can i fix this???? condition of phone is not the best and was having issues staying charged to begin with but never NOT came back on. I've tried the holding of the home and power button but still nothing

iOS: Not responding or does not turn on - Apple Support
try this but maybe terminal if no result

I started a download in app store and confirmed the billing information. if i cancel the download will i still pay for it?

i started a download in app store and confirmed the billing information. if i cancel the download will i still pay for it?

See this App Store Apple note: http://support.apple.com/kb/TS3624 and http://www.apple.com/support/mac/app-store/contact.html?form=account&topic=Mac%2 0App%20Store%20Account%20and%20Billing

Hi i was told to come to the support with the error number 16.... for some reason my premiere pro stopped working and i am still paying for i but i had to reinstall it, which i dont know how to do though

hi i was told to come to the support with the error number 16. for some reason my premiere pro stopped working and i am still paying for i but i had to reinstall it, which i dont know how to do though

Hi Omid,
Please refer to the help document below to fix the error 16:
Configuration error 16 | CC, CS
If the issue persists, please contact the support:
Contact Customer Care
Regards,
Sheena

HT4108 I have an iPhone4, used and locked to the UK network. I need to pay for the phone to be officially Unlocked. In the meantime we used it as a device to check emails and games etc.. We put a pass lock and after many failed attempts we forgot what it

I have an iPhone4, used and locked to the UK network. I need to pay for the phone to be officially unlocked.
In the meantime we used it as a device to check emails and games etc.. We put a pass lock and after many failed attempts we forgot what it is. Now the phone is Disabled and iTunes can not fix it since it can not update the Software without the phone being officially unlocked..
any idea how to do this?
Please advice

gencml wrote:
We put a pass lock and after many failed attempts we forgot what it is. Now the phone is Disabled and iTunes can not fix it since it can not update the Software without the phone being officially unlocked..
any idea how to do this?
Please advice
You need to visit Apple Store, and show ownership proof in case of forgotton pass code.

HT1386 I don't have the iPhone button, as illustrated in the first picture. I've tried the tips that are mentioned in the first few steps and still nothing. My phone won't sync at all! I'm not completely computer illiterate; but, I am not well versed eith

I don't have the iPhone button, as illustrated in the first picture. I've tried the tips that are mentioned in the first few steps and still nothing. My phone won't sync at all! I'm not completely computer illiterate; but, I am not well versed either. Could someone please tell me what I need to do to bring this back so I can sync my phone and laptop (windows op system).

The screen-shot is on a Mac computer. It is very similar in Windows iTunes. Have a look at this set of instructions instead.
http://support.apple.com/kb/ph12313

Hi, I already installed photoshop trial version and three weeks later I paid on-line for 300 Baht for buy it but it still ask me to join and pay for it. How can I update it in my log in account. Please help.

Hi, I already installed photoshop trial version and three weeks later I paid on-line for 300 Baht for buy it but it still ask me to join and pay for it. How can I update it in my log in account. Please help.?

You do not buy Photoshop for 300 baht, you are renting it for that much a month. You set up an account with a valid credit card and to see if it is active, you go here. https://www.adobe.com/account/my-products-services.html Look under my Subscriptions.
If all is good, then with the same Adobe ID/password, select "License this Product" and sign in, or Help > Sign in.
That will license it.
Gene

Wrong phone listed as returned and still paying for returned phone, how did I finally get a credit?

Similar Messages

Maybe you are looking for