WRVS4400N stops working, I have to power cycle to get it to work again

I own two of these Routers. One is at my business and the other one is at my home. I bought them with the intention of using VPN Tunnel. Initially I had nothing but problems with them. Over time and hundreds of hours later and through a select few of individuals, the problem was finally resolved. I could finally get the VPN tunnel to work. Of course they had to write a special BETA Firmware just for me, since apparently no one else that purchased these routers had actually setup or tried the VPN tunnel.
I just recently updated my Firmware to Firmware Version: V1.1.13. I've had the Firmware in place for about 1 1/2 to 2 months now as far as I can recall.  Up until last week one of my routers will just work great for about 10-12 hours and then it just stops working. No access to router whatsoever. No Traffic, all lights on but no one home. The ports are getting quite HOT to the touch. I don't understand what is going on. Is my Router going out on me??? What should I do??

Its never a good sign when something is getting hot to the touch. This could be a sign that there is a hardware issue with your device. I recommend calling Cisco Small Business Support Center and let us troubleshoot this for you if the product is still in warranty.
Brian

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    bethanybrennan wrote:
    On 7/2 I went to watch a DVR show in my bedroom, which is not my Primary DVR box. The recording was playing like a slideshow, skipping and moving at 1/100th of it's normal play speed. So I went into the living room to the primary DVR and checked the recordings from the Saved Programs menu and it told me that no recordings were available and Comcast was working to fix this problem. I then called Comcast customer service and a man sent a refresh signal for me, and it reset the primary DVR box, and then the recordings came back on the primary box. I went to check the secondary box in the bedroom where I had the original problem, and that box still was not showing any recording, it didn't have the same error, it just said that no recordings were available and to check if all my DVR boxes were plugged in. I asked the guy on the phone and he told me that I should unplug that one and plug it back in and that it should then work. I asked if he should wait on the phone in case it didn't and he said no, and that if it didn't, if I just waited another half hour it would be back. I hastily agreed and hung up.Well, they never came back that night. And I checked for another 2 hours. On the morning of 7/3, it still wasn't back, so I decided I would power cycle all of the boxes at the same time. I unplugged all 3, waited a minute. Then I plugged in the primary one, waited for that to come all the way on, waited 5 minutes after the primary box was all the way on and then proceeded to plug in the 2 other DVR boxes. Then I waited 5 minutes until after they were back live on TV to check the DVR menu (the original guy on the phone insisted that I should wait at least 3 minutes after the DVR box was turned all the way back onto live tv before opening the Saved Recordings menu). This seemed to work, the recordings came back and it worked fine for a little while during the day that day. Later that night I went to sleep really late after 12am. I went to play a DVR show in bed and it said again that my recordings were unavailable and to check all the DVR boxes. AGAIN!? YES. So I did the same thing again, I unplugged all 3, plugged in primary box, waited for it to go to live tv, waited 5 mins, plugged in the other 2, waited for them to go to live tv, waited 5 mins, then checked the saved list and it came back. Then it worked for the rest of that night.The next day on 7/4, I was out all day so I didn't really get a chance to watch until later on that afternoon, I can't remember if I watched anything DVR'd. But that night I went to bed and guess what!? The recordings were gone again. I did the same thing again. It worked for the night.Today, on 7/5, watched a couple shows on the DVR during the day, was still working. Went to bed at 9:30 pm... RECORDINGS ARE GONE AGAIN! SOOOOO I spend another 20 or more minutes power cycling and waiting and stuff, it works, I start to watch a show, 20 minutes in, it freezes, like it did the first night. I try to restart the recording several times. Still frozen. I try resetting just the bedroom box through the power settings menu on the DVR. When it comes back on, NO RECORDINGS AGAIN! TWICE IN ONE NIGHT. I am completely fed up at this point. I know if I call that you are just going to tell me to power cycle it or send a refresh signal again, and it's going to take another hour--and then it is just going to stop working again by tomorrow night!!! I am losing sleep over this at this point, literally. What is going to be done about this beyond power cycling and refresh signaling??? I refuse to spend any more time on the phone anymore at night when this happens, it wakes up my boyfriend who has work earlier than me.I am betting on a long-shot, but does your market have "Cloud" and are you using it?  This could explain the clipping, and the LOST recordings....   You did do the right steps to getting your Any-Room DVR working, but if those recordings are in the cloud and the cloud had issues, you wouldn't have seen them.... -=Ray=-

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    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-
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    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-
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    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-
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    Error value: 00000000
    Disk type: 0
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    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-
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    Faulting application start time: 0x01ccb2e2274cc5cb
    Faulting application path: C:\Program Files (x86)\Adobe\Elements 10 Organizer\PhotoshopElementsOrganizer.exe
    Faulting module path: C:\Windows\SysWOW64\ntdll.dll
    Report Id: 6ffe240a-1ed5-11e1-bc0d-782bcb9381eb

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