Xcelsius has stopped working, APPCRASH Error

Question

Hi,
We are using BOBJ 4.1 SP1 in our environment. Client tools plus, crystal reports and Dashboards has been installed on client machine. When launching Dashboards from client machine, it gives error as attached in screenshot.
PFB error details:
Problem signature:
  Problem Event Name: APPCRASH
  Application Name: Xcelsius.exe
  Application Version: 14.1.1.1036
  Application Timestamp: 5200d2ca
  Fault Module Name: Xcelsius.exe
  Fault Module Version: 14.1.1.1036
  Fault Module Timestamp: 5200d2ca
  Exception Code: c0000005
  Exception Offset: 0015c0aa
  OS Version: 6.1.7601.2.1.0.144.8
  Locale ID: 1033
  Additional Information 1: 0a9e
  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
  Additional Information 3: 0a9e
  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
We are using SBOPdashboards 4.1 SP1 and MS Office 2007 SP2 on Windows server 2008 R2.
We have already tried re-installing MS office and Dashboards. But it did not resolve the issue.
Regards,
Kajal

Answer 1

Hi Ahmed,
Please follow below steps:
  1- Go the following folder <your Dashboards 4.0 install
folder>\assets\startPage\en (the language used)\js
2- Open  the javascript file start_function.js
3- Find the function onInitialize()
4- Comment line InitializeResourcesTag()
Example:
function onInitialize()
   RefreshMRUTables();
   //InitializeResourcesTag();
   InitializePageContent();
Now when Dashboards is started again the online content will
not be loaded.
Thanks,
Kajal Sharma