Reader XI Event ID 1000 on Module AGM.dll

Question

Hello,
I have Adobe Reader XI installed on a Windows Server 2008 R2 / Citrix XenApp 6.5 server.  If I open the program and then browse to a PDF, it will open fine.  However, if I try to open a PDF by double-clicking it, or right clicking it and selecting "Open with Adobe Reader XI", I get the following error: 
The Application Event Log shows the following each time:
Log Name:      Application
Source:        Application Error
Date:          7/9/2013 1:28:37 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      computername
Description:
Faulting application name: AcroRd32.exe, version: 11.0.3.37, time stamp: 0x518e18e3
Faulting module name: AGM.dll, version: 4.28.134.1, time stamp: 0x518e192b
Exception code: 0xc0000005
Fault offset: 0x000ffc79
Faulting process id: 0x1fc8
Faulting application start time: 0x01ce7cd22010806b
Faulting application path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
Faulting module path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AGM.dll
Report Id: 5e25360d-e8c5-11e2-bf31-00155d017916
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-07-09T18:28:37.000000000Z" />
    <EventRecordID>5926</EventRecordID>
    <Channel>Application</Channel>
    <Computer>computername</Computer>
    <Security />
  </System>
  <EventData>
    <Data>AcroRd32.exe</Data>
    <Data>11.0.3.37</Data>
    <Data>518e18e3</Data>
    <Data>AGM.dll</Data>
    <Data>4.28.134.1</Data>
    <Data>518e192b</Data>
    <Data>c0000005</Data>
    <Data>000ffc79</Data>
    <Data>1fc8</Data>
    <Data>01ce7cd22010806b</Data>
    <Data>C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe</Data>
    <Data>C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AGM.dll</Data>
    <Data>5e25360d-e8c5-11e2-bf31-00155d017916</Data>
  </EventData>
</Event>
Thank you for the help!

Answer 1

Hi,
According to the event log, we can see that the issue is related to MSVCR90.dll.
Therefore, please use ShellExView to disable this extension of Windows Explorer:
1) Please download
ShellExView for x64-bit system.
Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance
or reliability.
2) Extract the download file and double-click the "shexview.exe" file. It will scan the registry for all the shell extensions.
3) Select the MSVCR90.dll in pink.
4) Click the "Disable Selected Items" on the toolbar and click Yes.
5) Restart your computer and check if the issue is resolved.
If Windows Explorer can work properly after disabling MSVCR90.dll, we can conclude that the issue is caused by LibreOffice. Therefore, please update LibreOffice to the latest or you may have to contact
LibreOffice for help.
Hope this helps.
Jeremy Wu
TechNet Community Support