"You are no longer logged into your profile" - So....Palm just decides to delete my data???
I was told to post this over in this Palm forum also so hopefully SOMEONE from Palm/HP will address this... I could not find a bug report area but perhaps someone can log this.
So after months of (mostly) happily using a Pre Plus, Wednesday I get the message that I am no longer logged into my profile, and do I want to reboot or erase my data??!! I googled, and yup, it's an issue....So I reboot...same options, this reboot, it starts and asks me if I want English as my language. Woops!!! No data!
Now of course palm profile does not backup anything on my phone really....I sync direct to Exhange and use Chapura sync to a desktop Outlook PST file. So I spend the next 5 hours restoring and syncing. Just crazy. Why can't it just say that you are not currently logged in, we will try again in an hour?? And what right does palm have to delete MY data that the profile does not even backup??? My exchange and chapura sync'ed data? Sure, I can re-sync with both of those. But my Chapura only if I am on the same wi-fi network as the local PC. So what does that mean if I am traveling? And re-syncing a huge volume of contacts takes forever. And you lose all the linked contacts also!
So I call the carrier and Palm. The carrier says...."well if your phone originally was under another phone number and you changed it as part of an upgrade, that can cause it." Huh? This can affect me months later I say??? My phone number upgrade change was done BEFORE I even turned on the phone. Palm does not even know about that first number!
So I called Palm. The guy says it can happen if 2 people use the same e-mail or credit card in their palm profile. Now since it won't even allow you to setup the same e-mail twice, I'd like to know how THAT would happen. No one on my plan uses the same card.
So the question is. We know this happens sometimes. Is there any source with credibility that really knows WHY this happens??? And does any setting reduce the likelihood of it happening again? And why can't Palm make the results less debilating? There is NO REASON that it needs to delete your data. This is crazy.
Also, other than my few purchased apps, none of my critical data is even backed up by the Palm Profile!!! I still had to re-create all my POP3 accounts, change all my preferences back, re-sync with Exchange, re-sync with Chapura, and then re-marry all the contact duplicates that Synergy did not handle right. So what's the worth?
Can the Palm Profile/backup be turned off? Does changing the palm profile in the apps perferences setting from "submit password every 4 hours" (whatever that means) to only at purchase help??
Do you have any other options when you get that reboot r erase prompt? Pull the battery without answering the prompt perhaps???????
If I am on the road and this happened, I would be without half my contacts until I returned which is unacceptable. This is very disappointing. I cannot believe the default action is not "let's TRY AGAIN", and not, "hey, let's erase all of this user's data on him"!!!
If this happens one or two more times, I have had it. I will be looking at another OS and phone after having Palm phones and organizers for the last 10 years or so. This is unacceptable.
BJB
Thanks for the reply. Nowhere in here do I get the sense that Palm even thinks this is a problem or are going to work on fixing it. It implies Palm thinks it is okay and the problem is me, the user, the customer, because I do not want my data resided on Palm's servers or Google's servers. Does Palm understand this is an issue whether my data is on my home PC or in the cloud and in Palm Profile??? The issue is not how I choose to store just one of my calendars and contact lists (out of 3). The issue is a bug in the Palm profile system.
The first point is this.... Regardless of HOW this happens, Palm should not immediately erase all of my data!!!! Let's say I DID sync all my data to Palm Profile. I STILL would not want to have to re-download everything just because of some glitch with your backup servers, the carrier's network, or my phone!!! Go look at some pre forums. You will see many people that DO sync all of their data to their profile, and they are STILL upset with this Palm BUG. If security is the concern, how about asking for a password first vs. just asking whether I want to reboot or erase all data? If it is really me, I would know the password! Your answer seems to imply that what is happening is OKAY. It is NOT okay whether I sync everything to Palm profile or not!
Further, even if all my data WAS backed up to Palm Profile, you still lose all preferences, all manually matched synergy contacts, etc.... etc... Again, I would still be very upset if all my data was erased even if EVERYTHING was backed up to Palm profile. DON'T ERASE MY DATA!!!
I have no problem re-synching my exchange e-mail after a problem. It works from the road, etc. However after 10 years, Palm decided to not suport the syncing of home PC's with the Pre. An unfortunate decision as Palm was a pioneer in this. You talk about security....Perhaps some of us do not want our data stored on Palm servers or google servers!!! Yes, indeed, in the event of a crash I cannot restore from the road. I can live with this if the crash was from a hardware or software issue. But it is NOT OKAY if it is caused by Palm just because of some system glitch. Since you are not restoring my home PC data anyway, why erase it?
You talk about being logged out of your profile. My phone was just used, and it was sitting on my desk. Just sitting there. And then it popped up that "I was no longer logged into my profile". What causes this? Why does it not give me a chance to re-login? How come after the erase of data and reboot I was then magically "logged in" and it was working? Did the person that was trying to steal my non-existent data in my palm profile stop trying?
So are you telling me that someone was trying to use my phone SIM, on a pre plus, with my e-mail, and had my password....and trying to login, and that is why I got the message? And then magically right after I rebooted, they stopped trying and all was okay???
I do not believe that is the case. And again, if it is, ask for my password, or a security question, or SOMETHING to confirm that it is me. And a simple google search will tell Palm/HP that this is a problem many of us have had. If I have it consistently, as I said, a 10 year customer is gone.
BJB
PS. A reply that said: "Palm is aware of this problem and will correct it with the next software update" would be a lot more comforting.
Similar Messages
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i can no longer log into my ichat linked to my gmail. right after opening up ichat, receive the following message: lost connection with jabber. the server has unexpectedly disconnected. how to troubleshoot? thanks.
Hi,
There can be many reasons why the Login is "up the creek".
Any break in the network at your end whilst logged in will cause an issue.
A sort of discrepancy between what iChat thinks the state should be and what the server thinks.
If they don't agree the server will refuse to accept.
A Crash at the server end which does not log you out properly will also do it.
Any file at any time can be come corrupted.
Luckily with the iChat .plists they are recreated if removed with an iChat Restart.
If it were AIM you can also get your Account Suspended and this will not log you in.
(It tends to happen from Chat rooms where people notify AIM about bad behaviour (as they see it) and you have to apply to get Un-suspended).
Most of the big IM services use multiple servers.
Sometimes these go out of Sync.
In the case of AIM this happens when they remove Old unused Screen Names from people's Buddy List prior to making them available for re-registration. I am not sure if this happens at Google.
You seem to be talking about an account that has worked at Work and having new computer at home.
As I mentioned the Priority thing you have not said that it has coincided with the new computer logging in (this will kick the work Computer out of Google whether you are logged in on the Web Mail page or in iChat)
IN addition to that iChat stays partially logged in for Off Line IMs
This is done in the background by a support app called iChatAgent
If your Computer is ON but ichat is not started people can still send you Messages.
Instead of saving these on the server until you login iChat will start up.
Depending if the home Mac is effecting the Work Login it may be holding sway over your Login.
Using your girlfriend's login may have booted her Off Line where she normally uses the name/login.
The AIM Side can be specifically set to allow Multiple Logins and therefore NOT allow them. If this happens you get a warning and messages to do something about it.
You do not get these in any Jabber or Google Login as the Priority setting is supposed to take care of it.
If the Login works at the Web Mail Login and on one computer then the .plist on the work computer is the most likely issue.
There is a small chance that a Corrupt Buddy Pic (Home Folder/Library/Caches/com.apple.iChat/Pictures) may be the cause.
Set this folder to icon view and also use the Finder's View Menu > Show View Options and select icon view.
This should show all pics as their icon.
Check that all display properly.
At this point I would try a COMBO version update install of the last Update you did over what you have.
This often corrects hard to trace things
The 10.5.8 COMBO is here
11:28 PM Monday; June 20, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb( 10.6.7)
Mac OS X (10.6.7),
"Limit the Logs to the Bits above Binary Images." No, Seriously -
I have another computer that a virus may have taken over and I cannot log into it anymore. I just downloaded Itunes on a new computer but most of my songs are not on there. Is there a way to still access or find those songs? Remotely or another way? Or do I need to take it to a tech to get my files off of my hard drive?
Edit > Preferences > Store check Music under Automatic Downloads.
Open the iTunes Store from left hand column, then select Purchasedfrom the column on the right, click the Not In My Library button and select the tunes you want to download again.
That said, you seem to be under a misapprehension as to how iTunes works, or at least how it has worked in the past. It has, until recently, been up to you take care of your purchases once they have been downloaded. You had a one-time download which you were reminded to back up. With the recent change to this policy you can at least download your store purchases again, but having a personal backup of your iTunes store purchases, stuff purchased elsewhere and files ripped from your CDs will still be preferable to gathering all the stuff together again in the event of a disaster.
For a backup strategy see this User Tip.
tt2 -
I am trying to backup my iPhone but the email used for my Apple ID has been deactivated so I can no longer log into my account or back up my iPhone. How do I back it up otherwise? Or how do I change my email?
You can update your AppleID info here: Manage your Apple ID
Also check this page for more details about iTunes: Apple - Support - iTunes -
New computer but Photostream does not work. I am signed into my account but get the following message: In order to use Photo Stream, you have to be signed into your iCloud account in System Preferences. I go to system preferences and then get a message that says that my account cannot be accessed. However, I am using my icloud account for email and other items and it works fine. Any thoughts?
Are you getting this messages in iPhoto? If so try the following (again?):
Log out of iCloud in the System/iCloud preference pane and disable Photo Stream in iPhoto's Photo Share preference pane. Then log back in and re-enable, respectively. That should jump start Photo Stream.
OT -
If someone logs into your account at the same time
If someone on another computer logs into your account at the same time you are....and say you are in the middle of a conversation with someone, can the other person that logged in from a separate location see your conversation and video???
I'm on Windows, both CS5 and CS5.5, and the Shift key "pinning" works with both. I can guarantee you this edit process works with both platforms equally.
From the Help docs, Move clips in a Timeline panel:
To place the video and audio portions of a clip
into tracks you specify, drag the video portion to the destination
video track. Press and hold Shift. This will pin the video portion
to the specified video track. Continue holding Shift and drag downward
past the bar separating video and audio tracks. Release the mouse and
release Shift when the audio portion of the clip lies over the destination audio
track. -
How do you make one long track into multiple tracks?
How do you make one long track in itunes into multiple tracks? Is there a way to do that?
I found another solution too through Garageband. I don't know if it was easier, but I liked this way of creating seperate tracks.
First, You put the long track into Garageband.
-then you create a New Basic Track under Track Tab-create as many of those as tracks you want to make
-also make sure the headphones button is lit up under each New Basic Track-this allows it to be a 'solo' track.
-then you can start cutting music-with the long strip find where you want to split into a new track and drag that half down into each New Basic Track.
-Once you are done, press Option Z and a purple little triangle will appear up by the measures. drag the triangle to the end of the first track-this allows it when sharing to itunes to just record the particular track you want, it puts a stop/end to that track.
-then, make sure the track you want to share is highlighted the bright orange and go to share, 'send to itunes'
-it will send that to itunes and you can rename it in itunes.
-Go back to Garageband-delete the first track you successfully shared and move the next one up to where that one was. Slide it accross to the left so it is at the beginning, press option Z and move the purple triangle where you want it to be...and you are good to repeat until all your tracks are done!
I am a very visual person, and this helped to see where I was cutting each track, just another way! -
You are unable to log in to the File Vault user account "myaccount "...
I know there are various posts already out there on remedies for recovering your data stored on a FileVault account when you receive the following message at the login screen; *"You are unable to log in to the File Vault user account "myaccount " at this time"*, but this genuinely worked for me despite AppleCare providing absolutely no assistance whatsoever. In fact, if I had followed their advise I'd be inconsolable right now having wiped my MacBook Pro and contemplating the prospect of rewriting my two essays due in 3 days time!
I, in a moment of shear stupidity, decided to move the sparsebundle file in my one and only account to trash. Thinking nothing of my foolish actions I shut down for the evening without a care in the world. The next day I started up my computer as usual, and as usual I was prompted at the login screen for my password. I entered the correct password, but was alarmed to see the message above flash before my eyes. Without boring you all with what I did over the weekend waiting for AppleCare to open again on Monday morning. Anyway, this post is specifically for people who have put the sparsebundle of their FileVault-enabled account in the trash (NOT anything else!) without emptying it, of course! The other prerequisite is that you must REMEMBER YOUR FILEVAULT ACCOUNT PASSWORD!
1. Firstly, you must insert *Disc 1 of the Mac OS X Install* discs.
2. Restart your computer holding down the letter S (make sure you are holding this down BEFORE the start up noise sounds)
3. Select the appropriate language and continue to the next screen (DO NOT go past the next screen, the WELCOME screen)
4. At the grey bar at the top, under Utilities, select *Reset Password*
5. Select the Administrator/Root account and proceed to change the password of this account to test
6. Confirm the password by reentering it and click Save
7. Restart your computer and at the login screen you should now be able to select an account named Other
8. The username for this account is root and the password is test (the password you entered earlier)
9. Using Finder, locate the Terminal utility, which can be found in *Applications --> Utilities*
10. Enter the following, ignoring the bold of course (pay attention to lower cases AND spaces!): *defaults write com.apple.finder AppleShowAllFiles TRUE*
11. Hit Enter
12. On the next line, enter: *killall Finder*
13. Hit Enter again
14. Type: exit on the next line and close Terminal
15. This has enabled the hidden files on your computer to be visible
16. You then need to locate the sparsebundle file in the trash of your usual account folder (it could be 501, so search for that too) whilst logged in to the administrator account
17. Once you have found it, click *Go to Folder* under Go in the grey bar and type /Users/
18. Create a *new folder* at this location with a new username
19. Move the sparsebundle from its present location to the folder you have just created
20. Click Get Info on the new folder, and at the very bottom click *Apply to enclosed items*
21. In *System Preferences --> Accounts*, create a new user with EXACTLY the same name as the folder you created (eg. Folder name = burtreynolds, new user = burtreynolds)
22. A window should appear if you have done the above correctly stating *A folder in Users folder already has same name, would you like to use it?*
22. Click OK
23. Click *Show All* at the top of the Accounts window
24. Restart your system and log in to the new account you have created
25. The sparsebundle should now be visible
26. Double-click on the sparsebundle, it will prompt you to enter a password
27. Enter the password of your former account (if you have genuinely forgotten this password, I honestly can't help any further at this point)
28. If the password is correct, the sparsebundle will automatically mount and you will have access to all the files
29. NEVER EVER USE FILEVAULT AGAIN AND BACK UP ALL DATA YOU DON'T WANT TO LOSE!!!
The above worked for me, and to say I'm mildly annoyed with AppleCare is, well, putting it mildly really!I know there are various posts already out there on remedies for recovering your data stored on a FileVault account when you receive the following message at the login screen; *"You are unable to log in to the File Vault user account "myaccount " at this time"*, but this genuinely worked for me despite AppleCare providing absolutely no assistance whatsoever. In fact, if I had followed their advise I'd be inconsolable right now having wiped my MacBook Pro and contemplating the prospect of rewriting my two essays due in 3 days time!
I, in a moment of shear stupidity, decided to move the sparsebundle file in my one and only account to trash. Thinking nothing of my foolish actions I shut down for the evening without a care in the world. The next day I started up my computer as usual, and as usual I was prompted at the login screen for my password. I entered the correct password, but was alarmed to see the message above flash before my eyes. Without boring you all with what I did over the weekend waiting for AppleCare to open again on Monday morning. Anyway, this post is specifically for people who have put the sparsebundle of their FileVault-enabled account in the trash (NOT anything else!) without emptying it, of course! The other prerequisite is that you must REMEMBER YOUR FILEVAULT ACCOUNT PASSWORD!
1. Firstly, you must insert *Disc 1 of the Mac OS X Install* discs.
2. Restart your computer holding down the letter S (make sure you are holding this down BEFORE the start up noise sounds)
3. Select the appropriate language and continue to the next screen (DO NOT go past the next screen, the WELCOME screen)
4. At the grey bar at the top, under Utilities, select *Reset Password*
5. Select the Administrator/Root account and proceed to change the password of this account to test
6. Confirm the password by reentering it and click Save
7. Restart your computer and at the login screen you should now be able to select an account named Other
8. The username for this account is root and the password is test (the password you entered earlier)
9. Using Finder, locate the Terminal utility, which can be found in *Applications --> Utilities*
10. Enter the following, ignoring the bold of course (pay attention to lower cases AND spaces!): *defaults write com.apple.finder AppleShowAllFiles TRUE*
11. Hit Enter
12. On the next line, enter: *killall Finder*
13. Hit Enter again
14. Type: exit on the next line and close Terminal
15. This has enabled the hidden files on your computer to be visible
16. You then need to locate the sparsebundle file in the trash of your usual account folder (it could be 501, so search for that too) whilst logged in to the administrator account
17. Once you have found it, click *Go to Folder* under Go in the grey bar and type /Users/
18. Create a *new folder* at this location with a new username
19. Move the sparsebundle from its present location to the folder you have just created
20. Click Get Info on the new folder, and at the very bottom click *Apply to enclosed items*
21. In *System Preferences --> Accounts*, create a new user with EXACTLY the same name as the folder you created (eg. Folder name = burtreynolds, new user = burtreynolds)
22. A window should appear if you have done the above correctly stating *A folder in Users folder already has same name, would you like to use it?*
22. Click OK
23. Click *Show All* at the top of the Accounts window
24. Restart your system and log in to the new account you have created
25. The sparsebundle should now be visible
26. Double-click on the sparsebundle, it will prompt you to enter a password
27. Enter the password of your former account (if you have genuinely forgotten this password, I honestly can't help any further at this point)
28. If the password is correct, the sparsebundle will automatically mount and you will have access to all the files
29. NEVER EVER USE FILEVAULT AGAIN AND BACK UP ALL DATA YOU DON'T WANT TO LOSE!!!
The above worked for me, and to say I'm mildly annoyed with AppleCare is, well, putting it mildly really! -
I am trying to update my software on my ipad 3rd generation...Even though I am connected to the internet, I get and error message saying, "iso 6 failed verification because you are no longer connected to the internet" Can anyone help?
Connect to iTunes on the computer you usually Sync with and “ Check for Updates “...
See the Using iTunes Section Here...
How to update your iPhone, iPad, or iPod touch -
hie there Actually um trying to update new iOS 7 for my iphone 4 but when i press the button to install new software suddenly it appears why " iOs 7 failed verification because you are no longer connected to the internet " even my phone is already connected to net
I tried powering down and re-starting the iPhone (as suggested at http://support.apple.com/kb/TS1275). This seems to have cleared the "...not connected to the Internet" problem, and iOS 6.1 is now in the process of downloading.
Thanks very much for your feedback. -
Update to IOS 6.1.1 failed verification because you are no longer connected to the Internet when using home Wifi and verifing connectivity by using Safari to surf net and viewing wifi setting. Do setting need to be adjusted?
This is what worked for me: Double tap your home button to bring up the programs running in the back ground, press and hold so they show the red close option and close all programs. After that shut your iphone down and power back on. Immediately go to General>Software Update and it should work. Good Luck
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my iphone 5 is connected to a wi-fi network and i'm able to browse the web and receive emails. however when i try to update the software the process fails with the following message "Unable to Verify Update. iOS 6.1 failed verification because you are no longer connected Internet." It gives an open to "Close" or "Try again", but the retry is also unsuccessful.
Try to connect to secure web site. If you can't, that would mean that your iphone is unable to authenticate itself to apple servers in order to download update. If you can - I would still guess same but with less certainty and suggest to update on another network.
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My iPad mini iOS version is 6.0.2 which I can't upgrade to iOS 7. Message displayed during verifying upgrade is "Can't verify upgrade because you are no longer connected to the internet". This happens again and again though I am connected to the internet through wifi. What should I do?
Reset the iPad and try again. Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
Reset your router and try again. Unplug your router from power for about 30 seconds then plug it in again.
Try another WiFi Network. Go to a friend's house, a library, anywhere else that you can use a trusted WiFi network.
Try updating using iTunes on your computer. -
i get a message IOS 6.1.2 failed verification because you are no longer connected to the internet . i checked my connection to internet and its fine for mail and all other internet use only keep getting nowhere fast
Just Power off your Iphone wait for 10 seconds and then power on again and got to settings and software update it will download the update once again and it will work fine.
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I am trying to update iso 7.0 and get the following message; iso 7.0 failed verification because you are no longer connected to the Internet . But I am???
Hey NinaChall,
Thanks for the question. I understand you are experiencing issues updating to iOS 7. It may be best to complete the update utilizing iTunes:
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
Update your device using iTunes
1. Ensure that you're using the latest version of iTunes.
2. Connect your device to your computer using the included USB cable.
3. After iTunes opens, select your device when it appears in iTunes under Devices.
4. Click "Check for Update" in the Summary pane to check for available updates.
5. If an update is available, iTunes prompts you to download and install the update. Do not disconnect your device until the update has finished.
Thanks,
Matt M.
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