You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling the product or contacting your IT administrator or adobe customer support for help....here I am
You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling the product or contacting your IT administrator or adobe customer support for help
This forum is none of those things. That being said, we may be able to help.
Have you tried uninstalling and reinstalling the product? If not, please consider following these instructions:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
-Noel
Similar Messages
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I cannot utilize my Adobe documents - I get this error message - “You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for help.”
Thank you! My solution was different. I had turned off services in MSCONFIG and did not turn them back on. After I turned services back on, Acrobat started working again without the nag error and impedance to use the program. I appreciate your input! Adobe customer service/tech support was dismally disappointing.
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trying to launch photoshop cs3 on a mac running OS10.6.8 i keep getting the error message: Licensing for this product has stopped working you cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT adminstrator or Adobe customer support for help
I already Uninstalled and reinstalled the product and it still does not work.Hi,
Try to uninstall the software again and you have to manually
Delete the following folders:
[Startup Disk]/Library/Application Support/Adobe/Adobe PCD
[Startup Disk]/Library/Application Support/Adobe/caps
[Startup Disk]/Library/Application Support/Adobe/backup
[Startup Disk]/Library/Preferences/FLEXnet Publisher/
[Startup Disk]/Library/Application Support/FLEXnet Publisher/
Go to Applications-->Utilities-->Disk Utility, Open it and Select the MAC HD and then click on Repair permissions.
After that try to run the cleaner tool as mentioned by kglad.
Restart machine and then try to install again.
*** Make sure , you only delete these folders if there is no other adobe applications installed on the machine. As if you have any other Adobe application of the suite ( not free applications ) then it will be a problem. -
"You can not use this product at this time. Try uninstalling and then reinstalling the product..."
Hello,
I am a U.S. citizen who works over the internet at home for a man in the U.K. My boss in the U.K. ordered CS3 from the U.K. and shipped it to the U.S.
For almost a year, I was able to use the CS3 products until all the sudden, I get an error message that says, "You cannot use this product at this time. Try uninstalling and then reinstalling the product or contact Adobe for technical support." Every time I try and talk to a customer service representative from Adobe, I am either put on hold for about 30 minutes, am asked to contact the offices in the U.K since the product was purchased in the U.K. or am told I can't get any support because I don't have an order number or a serial number or whatever these people are asking for. I do not have that kind of money to be making long distance phone calls to the U.K. only to receive no technical support at all. My job is very important and if my boss paid over $1,000 for the product then either he or I should get the support we need before I end up loosing my job over it. I was once promised a very new clean CS3 CD along with a new serial key for all the trouble I went through with technical support and never received it in the mail. I can give you my boss' contact info, but I refuse to quit until I get the support I am looking for. My boss' number is
[personal contact info deleted by forum host]
and he might be able to supply the order number.
Sincerely,
Michael S. LoweTry reading this:
http://www.megaleecher.net/Flexnet_Licensing_Service
Bob -
As part of my effort to get cs6 (especially InDesign) to work flawlessly in Yosemite on my iMac, I am trying to uninstall and then reinstall the suite. The uninstall app Adobe says to use, however, is nowhere to be found. Not in Applications, not in Utilities, not in a search. Any advice?
Hello Jimmy,
in this case I would download a really new trial version of your program(s) in question and change it/them into a "real" version later and it would be necessary that you have to use "Adobe Creative Suite Cleaner Tool".
Here an advice for that (The order varies depending on your individual needs. Please read all my proposals first, so you can better choose the first step:)
1. Maybe you have to activate/deactivate, so please have a look there:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
2. Sometimes, we know in the meantime, the "opm.db file" is the culprit. In this case you should delete it.
3. Did you already try "uninstalling and re-installing"? Be careful with (de)installing aso. by (de)installing by your own resources. As much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool. Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: Adobe Creative Suite Cleaner Tool helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
4. If necessary and for further questions click through http://helpx.adobe.com/contact.htl and if "open" please use the chat, I had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
Hans-Günter -
What does the black plug display mean?
Get an Airport Express. Plug the printer into the AE with a usb cable and set up the AE to be part of the network (get an IP address from your router). You can get an older AE inexpensively on eBay.
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My Adobe Acrobat 9 Standard stopped working after I performed an msconfig. I get the following message: "You cannot use this product at this time. You must repair the problem by uninstalling and reinstalling this product..." I installed this on Jan. 7, 2010 and I have since misplaced the disk.
How do I fix the problem?Hi Ali,
You can download Acrobat 9 Std. from: https://files.acrobat.com/a/preview/8d640488-4a92-4f7d-b50b-d8eb7f96bff8
and reinstall the software.
Regards,
Rave -
i had to take my photoshop file into a hardrive because my dad was going to give me a new Mac and when things didn't work out and went back to my old one i use the time capsule thing to save everything before but didn't give me photoshop so i physically moved the file and tried to open it but then this error shows up
Please uninstall and reinstall the product.
If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
Error: 16
and when i click the uninstall app on the file it tells me this
The alias “Uninstall Adobe Photoshop CS6 2” can’t be opened because the original item can’t be found
and when i click fix alias i click on photoshop and the app just turns into photoshop and i just run in circles
please help thank youRun the cleaner tool and reinstall.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Download CS6 products
Mylenium -
How do I turn off open apps? You use to be able to press the home button twice and then hold the app icon until is vibrated and then turn it off.
WOW - Can't this be a flashing message in the forums since it's been asked about a 1,000 times now.
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I have totally "uninstalled" what I had and then reinstalled the newest
version of itunes. Still......
First, when I click on the itunes icon to load it takes the program anywhere
from two to three minutes to load. None of my other programs take this
long.
When in the itunes program I can be moving around in my library and itunes
when choosing a song or songs, choosing file, edit, etc,. whatever command I
choose it just suddenly stops. I can issue five commands and watch each one
respond in 30 second to two minute intervals. I can issue several commands,
even shutting down, and it will do all but takes several minutes to do so.
My itunes program was working fine when this problem suddenly arose.
TerryClick here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99436) -
Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance.
I have an iMac that meets system requirements. I have downloaded CS4 from Adobe and when I try to install it says "Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance." This happens while it is checking the system profile. I have read many forums and tried the following:
Re-downloading the software
Moving the download to an external drive to install
Deleting all Adobe programs on my computer
Clearing all caches
Installing in safe mode
Verifying the disk
Creating a new administrator and then installing
Attempting to re-install after the error
None of these options have seemed to make a bit of difference. If there is another option could someone please share? Adobe said they will not ship actual discs although I own the program. They have yet to be able to help me when I have called.
Thank you in advance for any help!cs4 wasn't designed for that os, System requirements | CS4, Point Products
you can check other users success here, http://roaringapps.com/apps:table
you can try cleaning before installing, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
and, if all else fails, you can check your log files for more detailed error info, Troubleshoot with install logs | CS5, CS5.5, CS6, CC -
just bought a new iphone4 and was loading os6 and now it won't turn on. the apple glows like it is starting up, then the screen goes black and then repeats the same process over and over. i have tried to reboot multiple times now
I am assuming the phone was working prior to you installing IOS 6? Did you use itunes to install IOS 6 or just run from the phone?
When I tried to do the Over The Air update to IOS6 on my iPhone 4, it errored out and I had to connect it to iTunes and select "Restore" from the summary screen after iTunes finds the phone is connected. If this works for you, it will go through a couple of reboots that take a few minutes to complete. It should then give you the option to start with a fresh new phone or to use one of your previous backups to load your contacts and other information, provided you have backed up the phone previously.
I hope this helps you my friend! -
Cannot uninstall and then reinstall Adobe Air
It has been working fine before; the BBC iplayer ask me to reinstall Adobe Air recently.
I have manged to uninstall AA from the program list (but not sure if it is done correctly). When I try to reinstall AA, a message state that 'Adobe Air is already installed on your computer'.
How can I make sure that AA is actually uninstall from my computer.
Thanks,
GordonTry to go to the following site and uninstall Adobe Air. Then reinstall AA after restarting the computer.
http://support.microsoft.com/mats/Program_Install_and_Uninstall/en-us
Gordon Chung
Date: Wed, 31 Aug 2011 03:54:53 -0600
From: [email protected]
To: [email protected]
Subject: Cannot uninstall and then reinstall Adobe Air
I have a similar problem. AdobeAir for me is associated with BBC iPlayer. Recently it told me of an update but then said I needed administrator permission. The computer is my own and I am the administrator. I have tried to uninstall via Control Panel but I cannot do that either without administrator permission. My platform in Windows XP. I have also downloaded a new version of Adobe Air from the website and tried installing that but again it asks for administrator permission. Has anyone any idea how to get around this?
> -
Notified there is an update to itunes. Downloaded it, now I have NO itunes on my computer. Went to tools as asked to do so manually. Still nothings. Is it safe to uninstall and then reinstall itunes? And has anyone else experienced this.
Hello janrk,
I would recommend following through the uninstall and reinstall procedure. The following articles provide steps for this, and other troubleshooting that can help get iTunes installed and stabilized.
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Cheers,
Allen -
I got a new macbook pro with mac ox 10.9.4 and couldn't launch the installer for CS4. The setup error message was "Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance." Any idea you have would be greatly appreciated. Thank you,
I checked the earlier log file. It seemed recorded with error and fatal, when I first experienced with the message titled. Please see the messages below.
Moreover, after running a cleaner program, there was no error and fatal message in a log file.
[ 1] Sat Aug 16 11:53:16 2014 ERROR
[ 1] Sat Aug 16 11:53:16 2014 ERROR
JavaScript processing failed with error:
[ 1] Sat Aug 16 11:53:16 2014 ERROR
729 Error rolling back command ARKRegisterApplicationsCommand
[ 1] Sat Aug 16 11:53:16 2014 ERROR
727 Error rolling back command ARKCreateDirectoryCommand
[ 1] Sat Aug 16 11:53:16 2014 ERROR
725 Error rolling back command ARKCreateDirectoryCommand
[ 1] Sat Aug 16 11:53:16 2014 ERROR
3 Error rolling back command ARKCreateDirectoryCommand
[ 1] Sat Aug 16 11:53:16 2014 ERROR
1 Error rolling back command ARKCreateDirectoryCommand
[ 1] Sat Aug 16 11:53:16 2014 ERROR
[ 0] Sat Aug 16 11:53:16 2014 ERROR
[ 1] Sat Aug 16 11:55:50 2014 ERROR
[ 1] Sat Aug 16 11:55:50 2014 ERROR
JavaScript processing failed with error:
[ 1] Sat Aug 16 11:55:50 2014 ERROR
721 Error rolling back command ARKRegisterApplicationsCommand
[ 1] Sat Aug 16 11:55:50 2014 ERROR
[ 0] Sat Aug 16 11:55:50 2014 ERROR
[ 1] Sat Aug 16 11:57:07 2014 ERROR
[ 1] Sat Aug 16 11:57:07 2014 ERROR
JavaScript processing failed with error:
[ 1] Sat Aug 16 11:57:07 2014 ERROR
721 Error rolling back command ARKRegisterApplicationsCommand
[ 1] Sat Aug 16 11:57:07 2014 ERROR
[ 0] Sat Aug 16 11:57:07 2014 ERROR
[ 1] Sat Aug 16 11:57:54 2014 ERROR
[ 1] Sat Aug 16 11:57:54 2014 ERROR
JavaScript processing failed with error:
[ 1] Sat Aug 16 11:57:54 2014 ERROR
721 Error rolling back command ARKRegisterApplicationsCommand
[ 1] Sat Aug 16 11:57:54 2014 ERROR
[ 0] Sat Aug 16 11:57:55 2014 ERROR
[ 1] Sat Aug 16 12:03:05 2014 ERROR
[ 1] Sat Aug 16 12:03:05 2014 ERROR
JavaScript processing failed with error:
[ 1] Sat Aug 16 12:03:05 2014 ERROR
721 Error rolling back command ARKRegisterApplicationsCommand
[ 1] Sat Aug 16 12:03:05 2014 ERROR
[ 0] Sat Aug 16 12:03:05 2014 ERROR
[ 1] Sat Aug 16 20:18:35 2014 ERROR
[ 1] Sat Aug 16 20:18:36 2014 ERROR
JavaScript processing failed with error:
[ 1] Sat Aug 16 20:18:36 2014 ERROR
721 Error rolling back command ARKRegisterApplicationsCommand
[ 1] Sat Aug 16 20:18:36 2014 ERROR
[ 0] Sat Aug 16 20:18:36 2014 ERROR
[ 1] Sat Aug 16 20:41:43 2014 ERROR
[ 1] Sat Aug 16 20:41:43 2014 ERROR
[ 1] Sat Aug 16 20:41:43 2014 ERROR
JavaScript processing failed with error:
[ 1] Sat Aug 16 20:41:43 2014 ERROR
748 Error rolling back command ARKCreateDirectoryCommand
[ 1] Sat Aug 16 20:41:43 2014 ERROR
746 Error rolling back command ARKCreateDirectoryCommand
[ 1] Sat Aug 16 20:41:43 2014 ERROR
744 Error rolling back command ARKCreateDirectoryCommand
[ 1] Sat Aug 16 20:41:43 2014 ERROR
742 Error rolling back command ARKCreateDirectoryCommand
[ 1] Sat Aug 16 20:41:43 2014 ERROR
740 Error rolling back command ARKCreateDirectoryCommand
[ 1] Sat Aug 16 20:41:43 2014 ERROR
738 Error rolling back command ARKCreateDirectoryCommand
[ 1] Sat Aug 16 20:41:43 2014 ERROR
736 Error rolling back command ARKCreateDirectoryCommand
[ 1] Sat Aug 16 20:41:43 2014 ERROR
721 Error rolling back command ARKRegisterApplicationsCommand
[ 1] Sat Aug 16 20:41:46 2014 ERROR
[ 0] Sat Aug 16 20:41:46 2014 ERROR
[ 1] Sat Aug 16 20:42:27 2014 ERROR
[ 1] Sat Aug 16 20:42:27 2014 ERROR
[ 1] Sat Aug 16 20:42:27 2014 ERROR
JavaScript processing failed with error:
[ 1] Sat Aug 16 20:42:27 2014 ERROR
721 Error rolling back command ARKRegisterApplicationsCommand
[ 1] Sat Aug 16 20:42:27 2014 ERROR
[ 0] Sat Aug 16 20:42:28 2014 ERROR
[ 1] Sat Aug 16 11:53:16 2014 FATAL
[ 1] Sat Aug 16 11:55:50 2014 FATAL
[ 1] Sat Aug 16 11:57:07 2014 FATAL
[ 1] Sat Aug 16 11:57:54 2014 FATAL
[ 1] Sat Aug 16 12:03:05 2014 FATAL
[ 1] Sat Aug 16 20:18:36 2014 FATAL
[ 1] Sat Aug 16 20:41:43 2014 FATAL
[ 1] Sat Aug 16 20:42:27 2014 FATAL
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