Your automatic answerer is interfering with my answering machine.

I've had complaints from callers that when they call my landline phone, they hear a (female) voice message instead of my own answering machine message.  This has also happened at times when I've been available to take the calls; I don't hear the phone ring, and the caller tells me later that he got the phone co. message. 
How can I get the phone co. message removed so calls will proceed directly to my home phone and my own phone message?

I just contacted a Verizon eCenter rep. through the live chat. She suggested changing my ring cycle (sounds like LOTR), but when I told her that I really just wanted to eliminate the Verizon voice message, she said she could do that. Hopefully it will be removed within the next 2 hrs. 

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