"Your expected wait time is" IVR

Hey guys, I'm still fairly new at creating IVRs and I've been tasked with creating a script that tells callers how long their wait time is. It doesn't have to be complicated and it doesn't have to be dynamic. It just needs to figure out the expected wait time and then I can create a prompt that says "your wait time is under 5 minutes" or "over 5 minutes", it doesn't have to be specific. I'm sure this has been done quite a few times but I haven't found anything for it.
I'm using UCCX 5.02

Hi
Yeah, it's pretty easy... and you're wise to keep it simple.
Basically:
- create a string var,
- add a 'Get Reporting Statistic' referring to your CSQ and the 'expected wait duration' which sets the variable above. This will return a number of seconds.
- add an 'IF' (yourstringvariable > 300), play prompt 'you will be waiting more than 5 minutes' or in the 'false' branch, 'you will be waiting less than five minutes'.
Sometimes it can return -1 (if you misconfig the CSQ setting, or if the system can't calculate a time because there are no agents etc). Best to check for that as well...
Regards
Aaron
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"Your expected wait time is" IVR

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