YOUR ITEMS HAVE BEEN CANCELED

Hi,
I would like to have a full explaination about why my purchase was cancelled.
Order number: (Removed per forum guidelines)
I called in and was told that there was an error on the international shipping information on Best Buy's end and that caused the purchase to be cancelled.
So I spoke to a customer rep who helped setup me up with another purchase of the same laptops.
Order number: (Removed per forum guidelines)
The only problem is..
1. I lost out on the open box item that was almost $50 cheaper than the new item.
2. The exchange rate disparity makes my purchase $40 more per laptop.
This in effect adds $130 - $150 to the original purchase on an issue that I did not cause.
Plus, due to this delay, the laptops will arrive the day of my arrival at the hotel which leaves very little time for issues in delivery. I like having my purchases at the hotel a few days ahead of my arrival.
Sadly, this is my first bad experience with Best Buy and I normally have no issues with buying items from Best Buy and having them sent to my hotel that I am staying at when visiting the US.
I would like to be compensated for the price disparity mentioned above. I am a loyal customer to Best Buy and have made many purchases from Best Buy online in the past.
Thank you in advance.

Hello, buyer88, and welcome to the forum,
International orders can sometimes be tricky to place, especially with how crucial the timing of delivery when traveling. I’m sure it was frustrating to find your original order was canceled despite your best efforts to ensure its timely arrival, so I apologize if we weren’t able to provide you a concrete reason as this happened.
While never ideal, there are many reasons as to why an order may be cancelled without first notifying you. It could be anything from the delivery address not being recognized by the assigned carrier (UPS or USPS) to an account detail not matching a credit card’s billing information. After pulling up both the order numbers you provided me, I believe I have figured out why your orders were canceled, and I’ve sent you a private message to discuss this matter further. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.
Thank you for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

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YOUR ITEM HAS BEEN CANCELED

I've just done an order this morning but it was canceled.
I'm an International Customer and I shipped to my location in USA.
Why were you unable to verify my information?

Hi benazhack,
You are correct in your thinking that a lot of times the reason an item is cancelled is because of incorrect information! It's great to hear also that you chose BestBuy.
A connector will get with you shortly to further analyze the situation to hopefully see what the issue was with your order.
Make sure you are using the international address:
10780 Kempwood Dr. - Houston, TX 77043
and then for the shipping address you list the actual U.S. location where it will be shipped to you as you stated you did.
A connector will get with you shortly to further assist you.
I am not affiliated with Best Buy nor have I ever been employed by Best Buy. All of my thoughts and posts are of my own opinion and personal experience.
I may not always know the right answer, but I will always tell you what I do know. I also do free computer analysis and consultation via private message.

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Dear Gurus,
Please help me to resolve the issue, I have captured part 1 excise invoice at the time of MIGO, internal excise invoice no generated. With the reference of internal excise invoice, I am trying to post part2 excise invoice through j1iex. At that time am getting the below error.
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**ISSUE** Your order has been canceled - unable to verify your information

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Good afternoon ChickenSansHead,
Welcome to the Best Buy forum, and thank you for posting!
Without knowing exactly why your BestBuy.com order was cancelled, you may not know what corrections to make before you try to place a second order. The most common reason an order will be cancelled is that the billing information entered does not match what is on file. For example, if your credit card has a middle initial on it and you do not include it when you enter your credit card on BestBuy.com, then that may cause the order to be cancelled.
With that being said, I would like to go over your BestBuy.com order with you to see if we can determine exactly why it was cancelled so that next time you place an order you receive the confirmation email and not a cancellation. To accomplish that, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the yellow envelope at the top of the page.
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All Part I entries have been canceled for excise invoice 1639 201

dear gurus
here the senerio:
excise material PO created and migo done through 103(gate entry),105(store entry)
While doing against store entry (105 mvt type) excise part1 captures
and part 2 captured in j1iex through the number generate at 105(store entry)
and posted in j1iex through internal doc number ( which generates while capturing:above step).
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while posting it displays :
All Part 1 entries have been canceled for excise invoice 1639 201
plz suggest
Regards
bhanu
Edited by: Bhanu Y on Jul 12, 2011 2:28 PM

Mr,laxman
here the problem occuring
when the grn was cancelled and while canceling the part 2 problem arises.
here we will cancel grn and the internal documnet number to be posted in after grn cancelled
suggest here
Edited by: Bhanu Y on Jul 12, 2011 4:57 PM

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Hallo zusammen,
ich nutze seit ein par Tagen DreamWeaver 6 um Smartphone-Apps mit PhoneGap zu bauen. Die letzten Tage gab es dabei auch keine Probleme. Auch nicht beim direkten Weg über build.phonegap.com. Seit heute bekomme ich allerdings die Fehlermeldung:
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Ich bin ja auch grundsätzlich bereit die neuen Nutzungsbedingungen zu akzeptieren, aber ich finde nicht die Stelle, an der ich den entsprechenden Haken setzen kann. Und ich habe schon eine kleine Weile gesucht!
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Ich habe inzwischen drei mal mit der deutschen Support-Hotline telephoniert. Die wissen auch nicht weiter und verweisen mich an eine Telefonnummer in den USA. Unter der Nummer erreiche ich allerdings niemanden. Dafür habe ich einen Chat-Support in den USA erreicht. Die können mir auch nicht helfen und verweisen mich wiederum an die deutsche Hotline. Der Hinweis, dass die mir auch nicht helfen ging ins leere. Das ist zum heulen!
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YOUR ITEMS HAVE BEEN CANCELED

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