ISSUE Your order has been canceled - unable to verify your information

Hello. Every time I place an order on bestbuy.com, my order is immediately canceled. In fact, I get the cancellation email before I get the order confirmation email.
The subject of the cancellation email is: "Your order has been canceled"
The body of the email starts out like this: "We're sorry, but an item on your order placed on October 31, 2014 has been canceled because we were unable to verify your information..."
This issue started last winter, and I haven't been able to place an order online since.
Please help!

Good afternoon ChickenSansHead,
Welcome to the Best Buy forum, and thank you for posting!
Without knowing exactly why your BestBuy.com order was cancelled, you may not know what corrections to make before you try to place a second order. The most common reason an order will be cancelled is that the billing information entered does not match what is on file. For example, if your credit card has a middle initial on it and you do not include it when you enter your credit card on BestBuy.com, then that may cause the order to be cancelled.
With that being said, I would like to go over your BestBuy.com order with you to see if we can determine exactly why it was cancelled so that next time you place an order you receive the confirmation email and not a cancellation. To accomplish that, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the yellow envelope at the top of the page.
Best Wishes,
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

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Order has been canceled because we were unable to verify your information.

I tried ordering a Macbook Air yesterday several times, but it keeps saying "your order has been canceled because we were unable to verify your information." I used some egiftcards for some of the balance and credit card for the rest. I tried several different credit cards but this keeps happening, and it doesn't work to go into the store because they said they couldn't take my egiftcards there. I called customer service and they had no idea. They said the relevant team will do "an investigation" and call me back when it's complete, but who knows how long that will take. I'm getting ready to go to China to give my cousin the laptop and I got the gift cards just for this purchase. So if I don't get this sorted out soon, I'm stuck with over $900 in gift cards I'll never use. Can someone please help?!

Good morning rachel87,
It is very kind of you to want to purchase a MacBook Air for your cousin in China, and it sounds like you may have purchase quite a bit in e-gift cards to do so. I can understand how disappointing and frustrating it may be not to be able to complete this purchase before you return. Given this information, I would like to let you know that purchases made with us are intended for use in the United States.
With that said, I was able to locate a couple of canceled orders using the email address you registered with the forum. I am going to reach out to our support teams to see if we can further research the issues behind your order cancelations. Once I have more information for you, I will be sure to reach out to you right away. In the meantime, your patience is greatly appreciated!
Sincerely,

My Broadband order has been cancelled 11 times so ...

I am at the end of my tether with BT.
Since the 11th of November I have been trying to migrate to BT Broadband -I am still trying.
I have been fobbed off with so many excuses now I don't know what to do next.
The lack of communication from a communications company is unbelievable.
A Line Manager told me two days ago that it was not an issue any more and that my connection would be activated on Monday the 15th.He promised to phone me back yesterday -luckily I did not hold my breath waiting for his call.
For over an hour this morning I have been trying to get answers as to why it seems his order (and order number 10 placed by Liam the night before) have been cancelled by BT but are still showing as being in progress on the website.
Yet another order has been placed-will it be honoured?

Hi coig,
Thanks for your post and welcome to the forum!
I'm sorry that you're having problems migrating your services over to us. I'm happy to give you a hand from here and check what's causing the problem.
Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

I've ordered a book from iPhoto 3 times. Last order was W29631918. It says the order is accepted and being processed and then about 4 days later tells me the order has been cancelled. If I call the help line it tells me the order has been cancelled and

CLICK. I've never had any problem like this with Shutterfly, ever. And Apple gives you no other explanation. CLICK. That was my last Apple order. What a waste. Maybe someone from Apple can tell my why they do this. It was for Christmas and I started ordering November 5 and waiting for it to be delivered each time. This last one I followed and it even told me that the order had been processed and could not be cancelled. The proprietary company. Now I'm sorry I started using iphoto. I'll redo the project with Shutterfly but I'm wondering if Apple treats many of its customers like this.

i had the same problem .. and the worse is that i am from middle east where we can not get any help from apple.
like if apple is only for some countries not for all world.
what happened then? have you ever know what was the problem?

Truthful about damage, our MacBook air repair order has been canceled. What does this mean?

My husband spilled a beverage on my Air, and we promptly took it to our local Apple store. I am fully aware that AppleCare does not cover water damage. However, while at the store the genius bar folks informed us (in writing) that they could make a one time exception which reduced the tier four damage from almost $700, to $0. Needless to say this thrilled us, as we were completely prepared to replace the unit out if pocket without argument. Later in the evening I signed into my apple account just to see if it had been mailed to the depot. Apple canceled the repair. I would think postponing it, and then calling us to say "hey, we will need payment for this" would have happened before canceling the repair. I need this machine working ASAP for my work, so to have it canceled during memorial day weekend is very bad for us.
Basic info:
1. We fully disclosed that there is water damage
2. In writing we have a CS code, and written statement "depot repair as a one time exception for customer" listed under proposed resolution
3. Amount due $0.00
Now, I don't mind (well, I do mind because it *****) paying for a repair due to my husbands neglect, however I wish a phone call or email communication should have been made prior to outright canceling the repair order.
What can I do? What does the canceled order mean. we've been loyal apple customers for years, multiple computers, iPhones, I pods, and I pads. The cancellation of our repair order seems odd.

>while at the store the genius bar folks informed us (in writing)
Have you contacted the Genius that gave you this information for an explanation? If his/her name is not on the written statement you received, it should be in Apple's system.
>What can I do? What does the canceled order mean.
>I need this machine working ASAP for my work, so to have it canceled during memorial day weekend is very bad for us.
I would call either the Apple Store or Applecare. They should be able to help you.
FWIW, I agree with you 100% that you should have been contacted by Apple.
EDIT: Looks like you resolved this while I was typing

Your order has been sent for processing...

...and the button to cancel my pre-order has now went away. Hopefully this is a good sign that my 6 Plus is moving through the process and I'll still get it on launch day. Fingers crossed!

I ordered the Plus, 64GB, in Silver. And I was getting the same "expected delivery date not available" until about a little over and hour ago. Check it once more and noticed that the status had changed to "your order has been sent for processing". I was a bit shocked to see the change too since everyone else was having the "not available message". I'll keep checking and will post if the status changes again.

Your invitation to provide an RFx response has been canceled

Dear Experts,
While creating the RFx response in portal i am getting error as Your invitation to provide an RFx response has been canceled
Is this related to role assignment issue??
Pls give your feedback.
Thanks
Rakesh

This means the bidder has been deleted from the RFx.

This operation has been cancelled due to restrictions in effect on this computer. Please contact your systems administrator

Here is our environment: Windows Server 2008 x86 SP2 Terminal Server running Citrix XenApp5.0 with Office 2007 installed. We have a Group Policy to restrict users from access the server's C:\ drive. When our users open or save a Microsoft
Word, Excel, etc. document they are presented with the following error. "This operation has been cancelled due to restrictions in effect on this computer. Please contact your systems administrator." When our users click on the OK button it
allows them to open or save the document. If I remove the restriction to C:\ from our Group Policy, then everything is working fine. Please tell me how to fix this problem. Thanks.

Hi Jeffery,
Unfortunately, I could not work around this and MS said it was by design. I even tried some clever stuff with symbolic link s but to no avail. I simply ended up informing my users to ignore the message and continue. i don't want anyone to be able to browse
the C: drive so I'm leaving the NoViewOnDrives registry key in place. However, there is one possible workaround but for me , it didn't suit:
Change the temp location of the folder Outlook uses for attachments
http://support.microsoft.com/kb/817878
Also, I'd recommend forcing all attachments to open in read-only mode http://support.microsoft.com/kb/953621
Annoying but you can't have everything i guess :(

After Firefox upgrade, Windows 7 no longer allows hyperlinks in e-mails to connect. Message is "This operations has been cancelled due to restrictions in your computer."

After Firefox upgrade just a few minutes ago, Windows 7 no longer allows hyperlinks in e-mails (Outlook 2003) to connect. Message is "This operations has been cancelled due to restrictions in your computer. Please contact your system administrator."

I use Windows 7 x64 with Office 2010 and the message I get is General Failure. the URL was:..... An error occured in sending the command to the application.
This only started happening after the 3.6.14 update.

I have Windows XP and microsoft outlook with FIrefox as my browser; when I try to open a link in an email I get the following message "This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrato

I have Windows XP and microsoft outlook with Firefox as my browser; when I try to open a link in an email I get the following message "This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator"

Tried that. Unfortunately it did not work.

I try to open hyperlinks in my email (Outlook) but I get this message: "this operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator". I am running Firefox 3.6.6

I try to open hyperlinks in my email (Outlook) but I get this message: "this operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator". I am running Firefox 3.6.6
== This happened ==
Not sure how often

See http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q310049 You receive an error message when you click a hyperlink in Outlook (default browser)

Email from Adobe: "Your Adobe ExportPDF subscription has been cancelled". I did not cancel it.

email from Adobe: "Your Adobe ExportPDF subscription has been cancelled". I did not cancel it. I was charged and it wants me to renew. I paid already and I never cancelled it. How do I get this subscription to work without paying AGAIN

Hi Tom,
I see that is was canceled back in August. Would you please Contact Customer Care via Chat or phone, so that an Customer Care agent can help you get this straightened out.
Best,
Sara

Order Canceled: unable to verify information

Placed a $30 order last week. Cancelled immediately "unable to verify information" after getting the order confirmation. Spent 45 minutes on the phone to be told, "I don't know." Shipping and Billing info are correct. The same credit card seems to work just fine on Amazon with the same shipping and billing information. Anywho, I let it slide, bought the stuff I needed from Amazon (with the same card and info) and waited on the transaction to cancel from Best Buy so I could get my rewards back.
Yesterday, bought a Nest thermostat for my Father-In-Law. I used the $25 in Rewards I had refunded from my previous cancelled order. Bought the thermostat at a great price, used my Rewards, I was happy. Confirmation email...Thank you for your order......seconds later......cancelled....Unable to Verify info. I checked all info. It's all correct.
My wife and I have spent, AT LEAST, 2 hours on the phone this morning trying to find someone that can help us. We weren't rude or hateful. We understand it's Thanksgiving-Black Friday-All hell breaks loose weekend. We have just been asking the same question. WHY was it cancelled? AND can we please push the order through while we figure out what's going on.
I have been a Best Buy customer for as long as I can rememeber. But, the recent hiccups are bothersome...and the fact I have spent HOURS on the phone regarding TWO purchases totaling $230 is disappointing. Even after telling support that this gift was for my Father-In-Law for Christmas...they wouldn't let me place the order with my credit card...and give me a $25 credit...so I could have peace of mind the order is placed. Then, I don't mind waiting on a resolution. But, everyone I spoke to just transferred me to someone else. I was transferred to Geek Squad TV Repair....we were transferred at least 5 times....and disconnected 3 of those 5.
I know what you're thinking. We probabaly blasted them and were rude. No. We weren't. It just seems that this is a Best Buy issue and no one knows what's going on. I've checked the info...I called my Bank....they see the transaction and have no clue why Best Buy cancelled it.
It just loses a customer's trust when no one can give you answers or help. I was told a Supervisor would call me back yesterday. No one did. I finally tried to research the issue and I see MULTIPLE THREADS with this issue. Maybe you guys know something the DOZEN or so other agents dont.
{Removed per Forum Guidelines}
Add to the case notes that we decided, after multiple attempts contacting support the past few days, that we chose to buy the thermostat elsewhere. We just did not want to miss out on the sale price ending 12/1, and did not have confidence this would be resolved before that time. We asked several of the agents to either push the order through or place the order with a $25 credit, but no one would. And it was all maybe's regarding whether or not I'd get the same deal when and if this was fixed.
I hope you have the answer, as I would like to use the $25 in Rewards for a future online purchase.

Hello James,
Learning that an order you've placed has been cancelled is never a pleasant discovery, so I can imagine why you'd be upset. I'd be frustrated too if the same thing happened to me, especially if an immediate resolution didn't appear to be available.
As you may have read in other threads, this cancellation message generally means that something on your order is not matching up as it should. This can be anything from a simple spelling error (or incorrect abbreviation) to the billing address on your BestBuy.com account not matching the billing address for the provided method of payment. This could also include trying to ship a product under a personal account to a business address. Additionally, as explained in BestBuy.com's Conditions of Use, remember that Best Buy reserves the right to reject any order you place with us:
BestBuy.com > Help Center > Conditions of Use
http://bbyurl.us/CoU
That said, I'd be glad to look into this situation on your behalf. I'll need to gather some information in order to do so, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

This operation has been cancelled due to restrictions... - Office 2013 (Windows 2012R2 RDS)

Hello,
We've got an Windows Server 2012 R2 Remote Desktop Server farm for Multi tenant pursoses. therefor we've decided to use the following GPO setting: "Restrict Access to the Following Drives" in combination with the "Hide the following drives"
for both settings we've set the C: drive to be inaccessible through regular browsing. This causes an issue when users, that open up their documents from an outlook attachement or an internet explorer webpage. Is there a way to get around the error message:
"This operation has been cancelled due to restrictions in effect on this computer" or perhaps change the error.
I've already been experimenting with the outlooksecuretemp registry and setting the temp/tmp environment variable to another location which then allows users to save in an temp folder but prevents the message, this then causes documents
to get lost since such a location gets auto cleaned after logging off. Due to multitenant purposes i dont want to change 2 GPO settings mentioned earlier.
I did how ever found the setting: "File open/save Dialog" (+ "Approved Locations") setting which prevents the error message but therefor causes other issues. Like beeing unable to press a library or explorer.
Anyone got any suggestions on how to prevent the error message?
Thanks!! And when more information is required please let me know so i'll try to explain the exact situation.
Regards,
Dennis

I have the same issue as Dennis described. Environment is Server 2012R2 and Office 2013.
"Restrict Access to the Following Drives" and "Hide the following drives" are set
After the users have opened an attachement, a pdf for example, and then hit 'save as' the error message "This operation has been cancelled due to restrictions in effect on this Computer. Contact your Administrator" occurs. Finally it
showed the save as dialag and pointed to redirected documents.
I've also tried to set the 'OutlookSecureTempFolder' to the value U:\ in HCU\Software\Microsoft\Office\15.0\Outlook\Security. Drive U:\ is mapped correctly.
But when I have opened the attachment, the registry value has changed to C:\Users\username\AppData\Local\Microsoft\Windows\INetCache\Content.Outlook\....
BTW: In a Server 2008R2 environment with Office 2010 the modified 'OutlookSecureTempFolder' worked like charm.
Any new ideas?
Regards,
Markus

After installing the safari update for windows outlook is not opening email links. I have set safari as my default browser but hyperlinks won't open a browser window - I get an error message - "This operation has been canceled due to restrictions in effec

After installing the safari update for windows, outlook is now not opening email hyperlinks. I have set safari to be my default browser but outlook won't open it when I click a link. I get the following message: "This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator." Please help.

Hi mcclausky, you may need to manually remove a policy setting from the registry. You also should scan for malware that might have created this problem.
This article lists scanning and cleaning tools other Firefox users have found helpful: [[Troubleshoot Firefox issues caused by malware]].
To check your Windows registry for policy settings that might affect Firefox or other programs, I suggest consulting a Windows forum or Microsoft's forums. For example:
* http://windowssecrets.com/forums/
* [http://answers.microsoft.com/en-us/windows/forum/windows_8-system/this-operation-has-been-cancelled-due-to/9677848e-072d-4206-87f4-9da9284d6151 This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator. - Microsoft Community]
* [http://answers.microsoft.com/en-us/windows/forum/windows_xp-security/restrictions-this-operation-has-been-cancelled-due/8af1d0cd-8fbd-4223-9396-86d7497bb275 Restrictions. This operation has been cancelled due to to restrictions in effect on this computer.Please contact your system administrator. - Microsoft Community]

**ISSUE** Your order has been canceled - unable to verify your informatio​n

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ISSUE Your order has been canceled - unable to verify your information