YOUR ITEM HAS BEEN CANCELED

I've just done an order this morning but it was canceled.
I'm an International Customer and I shipped to my location in USA.
Why were you unable to verify my information?

Hi benazhack,
You are correct in your thinking that a lot of times the reason an item is cancelled is because of incorrect information! It's great to hear also that you chose BestBuy.
A connector will get with you shortly to further analyze the situation to hopefully see what the issue was with your order.
Make sure you are using the international address:
10780 Kempwood Dr. - Houston, TX 77043
and then for the shipping address you list the actual U.S. location where it will be shipped to you as you stated you did.
A connector will get with you shortly to further assist you.
I am not affiliated with Best Buy nor have I ever been employed by Best Buy. All of my thoughts and posts are of my own opinion and personal experience.
I may not always know the right answer, but I will always tell you what I do know. I also do free computer analysis and consultation via private message.

Similar Messages

**ISSUE** Your order has been canceled - unable to verify your information

Hello. Every time I place an order on bestbuy.com, my order is immediately canceled. In fact, I get the cancellation email before I get the order confirmation email.
The subject of the cancellation email is: "Your order has been canceled"
The body of the email starts out like this: "We're sorry, but an item on your order placed on October 31, 2014 has been canceled because we were unable to verify your information..."
This issue started last winter, and I haven't been able to place an order online since.
Please help!

Good afternoon ChickenSansHead,
Welcome to the Best Buy forum, and thank you for posting!
Without knowing exactly why your BestBuy.com order was cancelled, you may not know what corrections to make before you try to place a second order. The most common reason an order will be cancelled is that the billing information entered does not match what is on file. For example, if your credit card has a middle initial on it and you do not include it when you enter your credit card on BestBuy.com, then that may cause the order to be cancelled.
With that being said, I would like to go over your BestBuy.com order with you to see if we can determine exactly why it was cancelled so that next time you place an order you receive the confirmation email and not a cancellation. To accomplish that, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the yellow envelope at the top of the page.
Best Wishes,
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

I recently updated my mac to mavericks, and I can't use my iPhoto unless I update it and I have been trying to update it but it says I've "purchased it on a different account" or "the item has been cancelled/deleted" what do I do?

I recently updated my mac to mavericks, and I can't use my iPhoto unless I update it and I have been trying to update it but it says I've "purchased it on a different account" or "the item has been cancelled/deleted" what do I do? It also says its unavailable. Please help.

Contact App Store support. There's a link on the right hand side of the App Store Window. They're the only ones who can sort out account issues.

YOUR ITEMS HAVE BEEN CANCELED

Hi,
I would like to have a full explaination about why my purchase was cancelled.
Order number: (Removed per forum guidelines)
I called in and was told that there was an error on the international shipping information on Best Buy's end and that caused the purchase to be cancelled.
So I spoke to a customer rep who helped setup me up with another purchase of the same laptops.
Order number: (Removed per forum guidelines)
The only problem is..
1. I lost out on the open box item that was almost $50 cheaper than the new item.
2. The exchange rate disparity makes my purchase $40 more per laptop.
This in effect adds $130 - $150 to the original purchase on an issue that I did not cause.
Plus, due to this delay, the laptops will arrive the day of my arrival at the hotel which leaves very little time for issues in delivery. I like having my purchases at the hotel a few days ahead of my arrival.
Sadly, this is my first bad experience with Best Buy and I normally have no issues with buying items from Best Buy and having them sent to my hotel that I am staying at when visiting the US.
I would like to be compensated for the price disparity mentioned above. I am a loyal customer to Best Buy and have made many purchases from Best Buy online in the past.
Thank you in advance.

Hello, buyer88, and welcome to the forum,
International orders can sometimes be tricky to place, especially with how crucial the timing of delivery when traveling. I’m sure it was frustrating to find your original order was canceled despite your best efforts to ensure its timely arrival, so I apologize if we weren’t able to provide you a concrete reason as this happened.
While never ideal, there are many reasons as to why an order may be cancelled without first notifying you. It could be anything from the delivery address not being recognized by the assigned carrier (UPS or USPS) to an account detail not matching a credit card’s billing information. After pulling up both the order numbers you provided me, I believe I have figured out why your orders were canceled, and I’ve sent you a private message to discuss this matter further. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.
Thank you for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Your item has been sucesfull but hasent give me 150 dimonds for £6.99 Paridise cove

I Was playing on paridise cove and I bought a add on and bought dimonds on the game where it asked you for a apple code it cost 6-99

If you've been charged but haven't received the item then try the 'report a problem' page to contact iTunes Support (these are user-to-user forums) : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Order has been canceled because we were unable to verify your information.

I tried ordering a Macbook Air yesterday several times, but it keeps saying "your order has been canceled because we were unable to verify your information." I used some egiftcards for some of the balance and credit card for the rest. I tried several different credit cards but this keeps happening, and it doesn't work to go into the store because they said they couldn't take my egiftcards there. I called customer service and they had no idea. They said the relevant team will do "an investigation" and call me back when it's complete, but who knows how long that will take. I'm getting ready to go to China to give my cousin the laptop and I got the gift cards just for this purchase. So if I don't get this sorted out soon, I'm stuck with over $900 in gift cards I'll never use. Can someone please help?!

Good morning rachel87,
It is very kind of you to want to purchase a MacBook Air for your cousin in China, and it sounds like you may have purchase quite a bit in e-gift cards to do so. I can understand how disappointing and frustrating it may be not to be able to complete this purchase before you return. Given this information, I would like to let you know that purchases made with us are intended for use in the United States.
With that said, I was able to locate a couple of canceled orders using the email address you registered with the forum. I am going to reach out to our support teams to see if we can further research the issues behind your order cancelations. Once I have more information for you, I will be sure to reach out to you right away. In the meantime, your patience is greatly appreciated!
Sincerely,

This operation has been cancelled due to restrictions in effect on this computer. Please contact your systems administrator

Here is our environment: Windows Server 2008 x86 SP2 Terminal Server running Citrix XenApp5.0 with Office 2007 installed. We have a Group Policy to restrict users from access the server's C:\ drive. When our users open or save a Microsoft
Word, Excel, etc. document they are presented with the following error. "This operation has been cancelled due to restrictions in effect on this computer. Please contact your systems administrator." When our users click on the OK button it
allows them to open or save the document. If I remove the restriction to C:\ from our Group Policy, then everything is working fine. Please tell me how to fix this problem. Thanks.

Hi Jeffery,
Unfortunately, I could not work around this and MS said it was by design. I even tried some clever stuff with symbolic link s but to no avail. I simply ended up informing my users to ignore the message and continue. i don't want anyone to be able to browse
the C: drive so I'm leaving the NoViewOnDrives registry key in place. However, there is one possible workaround but for me , it didn't suit:
Change the temp location of the folder Outlook uses for attachments
http://support.microsoft.com/kb/817878
Also, I'd recommend forcing all attachments to open in read-only mode http://support.microsoft.com/kb/953621
Annoying but you can't have everything i guess :(

After Firefox upgrade, Windows 7 no longer allows hyperlinks in e-mails to connect. Message is "This operations has been cancelled due to restrictions in your computer."

After Firefox upgrade just a few minutes ago, Windows 7 no longer allows hyperlinks in e-mails (Outlook 2003) to connect. Message is "This operations has been cancelled due to restrictions in your computer. Please contact your system administrator."

I use Windows 7 x64 with Office 2010 and the message I get is General Failure. the URL was:..... An error occured in sending the command to the application.
This only started happening after the 3.6.14 update.

I have Windows XP and microsoft outlook with FIrefox as my browser; when I try to open a link in an email I get the following message "This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrato

I have Windows XP and microsoft outlook with Firefox as my browser; when I try to open a link in an email I get the following message "This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator"

Tried that. Unfortunately it did not work.

I try to open hyperlinks in my email (Outlook) but I get this message: "this operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator". I am running Firefox 3.6.6

I try to open hyperlinks in my email (Outlook) but I get this message: "this operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator". I am running Firefox 3.6.6
== This happened ==
Not sure how often

See http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q310049 You receive an error message when you click a hyperlink in Outlook (default browser)

Your invitation to provide an RFx response has been canceled

Dear Experts,
While creating the RFx response in portal i am getting error as Your invitation to provide an RFx response has been canceled
Is this related to role assignment issue??
Pls give your feedback.
Thanks
Rakesh

This means the bidder has been deleted from the RFx.

Email from Adobe: "Your Adobe ExportPDF subscription has been cancelled". I did not cancel it.

email from Adobe: "Your Adobe ExportPDF subscription has been cancelled". I did not cancel it. I was charged and it wants me to renew. I paid already and I never cancelled it. How do I get this subscription to work without paying AGAIN

Hi Tom,
I see that is was canceled back in August. Would you please Contact Customer Care via Chat or phone, so that an Customer Care agent can help you get this straightened out.
Best,
Sara

Skype Credit Auto-recharge has been cancelled

Dear Skype,
I have an incident yesterday, my skype a/c : suddenly can’t auto recharge, and the auto recharge has been cancelled, the last auto recharge is 23Nov13, we receive the email as below, but for point two, I try recharge the credit manually, it success, attached the success email as attachment , and for point one, I haven’t cancel or modify any configuration over several months, Please help to find out what problem make this fault ASAP and prevent it happen again, thank you.
From: Skype [mailto:[email protected]]
Sent: Monday, December 02, 2013 5:05 PM
To: IT Dept - Skype - Distribution List
Subject: Auto-recharge has been cancelled
This is an automated email, please don’t reply.
Hello [Redacted for privacy],
Auto-recharge has been cancelled
This email confirms that Auto-recharge has been cancelled for the Skype Manager called [Redacted for privacy].
Possible reasons why Auto-recharge was cancelled are:
1. You cancelled Auto-recharge yourself.
2. The credit card you use for Auto-recharge payments has expired.
3. You are using PayPal for your Auto-recharge payments and either the credit card linked with your PayPal account is no longer valid (for example, it has expired), or you have cancelled your billing agreement with Skype on the PayPal website.
Talk soon,
The people at Skype
Lost Password · Account Settings · Help · Terms of Use · Privacy
Getting help for Skype
While you cannot reply to this email, you can contact us through our help section for assistance.
You can also visit our forums.
Protect Your Password
Skype staff will NEVER ask you for your password via email. The only places you are asked for your password are when you sign in to Skype or on our website if you want to buy something or check your account. You will always sign in via a secure connection, and we ask you to ensure that the address in your browser begins exactly like this https://secure.skype.com It should also show a little padlock symbol to indicate the secure connection.
Be alert to emails that request account information or urgent action. Be cautious of websites with irregular addresses or those that offer unofficial Skype downloads. Security updates and product upgrades are made available at www.skype.com or using the client's upgrade function.
© 2003-2013 Skype and/or Microsoft. The Skype name, associated trademarks and logos and the "S" logo are trademarks of Skype or related entities.
Skype Communications S.a.r.l. 23-29 Rives de Clausen, L-2165 Luxembourg.
First things, first: for your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this. Thanks!

Hi, and welcome to the Community,
This is one of those sets of issues which can be resolved only by contacting Skype Customer Service directly to enquire why the change was effected. We here in the Community do not have access to Skype account or Skype Manager account details. As a proactive measure, I would change all Skype account and payment method account passwords immediately if this has not already been done.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail.
If you are a Skype Premium or other eligible customer, you will be routed to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

After installing Firefox then closing it, I cannot open it, PC says it has been cancelled due to restrictions on my computer

I have run Firefox for over a year now. However I ended up with various pop-ups recently though they were easy enough to remove and didn't effect Firefox in any obvious way. In the past few days every time I have attempted to open Firefox, even right-clicking on the .exe file a warning pops-up saying "the operation has been cancelled due to restrictions in effect on this computer. please contact your system administrator".
I uninstalled and reinstalled Firefox and it worked fine, only to return to that warning message after I closed and re-opened it. This has also effected Google Chrome in the exact same way even though I never owned Chrome until all this business began. Internet Explorer, which I'm on now has suffered no problems.

Do a malware check with some malware scanning programs on the Windows computer. 
Please scan with all programs because each program detects different malware. 
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php
*AdwCleaner: http://www.bleepingcomputer.com/download/adwcleaner/ http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware: http://www.superantispyware.com/
*Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: Home Page: http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
*Spybot Search & Destroy: http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan: http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller: http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

After installing the safari update for windows outlook is not opening email links. I have set safari as my default browser but hyperlinks won't open a browser window - I get an error message - "This operation has been canceled due to restrictions in effec

After installing the safari update for windows, outlook is now not opening email hyperlinks. I have set safari to be my default browser but outlook won't open it when I click a link. I get the following message: "This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator." Please help.

Hi mcclausky, you may need to manually remove a policy setting from the registry. You also should scan for malware that might have created this problem.
This article lists scanning and cleaning tools other Firefox users have found helpful: [[Troubleshoot Firefox issues caused by malware]].
To check your Windows registry for policy settings that might affect Firefox or other programs, I suggest consulting a Windows forum or Microsoft's forums. For example:
* http://windowssecrets.com/forums/
* [http://answers.microsoft.com/en-us/windows/forum/windows_8-system/this-operation-has-been-cancelled-due-to/9677848e-072d-4206-87f4-9da9284d6151 This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator. - Microsoft Community]
* [http://answers.microsoft.com/en-us/windows/forum/windows_xp-security/restrictions-this-operation-has-been-cancelled-due/8af1d0cd-8fbd-4223-9396-86d7497bb275 Restrictions. This operation has been cancelled due to to restrictions in effect on this computer.Please contact your system administrator. - Microsoft Community]

YOUR ITEM HAS BEEN CANCELED

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