Your replacement product has been shipp
To make a long story short, I sent my Zen Touch to the factory to be replaced. It took them long enough to even recognize that they recieved it, but when they did they sent me an e-mail saying your replacement product has been sent. Does that mean that they sent me a new Mp3 player? I find out soon enough, but I was just wondering if anyone else got this e-mail and what was the outcome.
When you send your MP3 player to get fixed they do not "fix" your original product. What they do is send you a refurbed one and keep your original to be refurbed at a later time. If you want u can check what they did if you go to www.creativelabs.com then click on support, on the support page you will find a link that says something like "check your RMA status", After clicking on the link type in your phone number area code frist with no "-" and your RMA number. This will show you your original serial number and the replacement one.
when i sent my zen xtra in it took two weeks or so to get it back in my hands. It was out of waranty and i sent no money. But when my sisters Zen NX had to be sent to them we paid $40 and they sent it back the same day they said it was recieved on their website. Seems like money will make anybody move a little faster.
Similar Messages
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I bought my iphone 4s in usa apple store
ihave trouble with my iphone wifi that is gray and cannot connect any wifi network.
i want to support for this issue.
but when i write my serial number to support center i see warning like that. What is the problem ?
Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please contact us.Nobody here would know. Contact Apple and ask them
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Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please ( this is the trouble they tell us )
can't buy anything application on appstore, i bought this iphone from my friend , and this iphone actived ( 2012-11-05)
IMEI: ****
<Edited By Host>Instead of posting your IMEI in a public forum, contact iTunes Customer Support.
FYI, they do not want/need your IMEI number. -
Hi,
i have purchased iphone 4s 16GB in india yesterday and when i m checking warranty status of my phone from https://selfsolve.apple.com/agreementWarrantyDynamic.do
i got responce
Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please contact us.
Please helphi
if it is from gray market is there any harm on that please let me know
my phone is working fine and even when i connected to itunes it got registered with my id, -
I have a horrible time with my new Iphone-4, No SIM card found issues and while i tried to contact customer care with device serial number getting a messgae of "Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please contact us."
What step should i take next.Where did you get the phone?
That phone was replaced by Apple or an AASP and was not returned to Apple as it should have been, or it was stolen from Apple or somewhere in the supply chain.
You can not get support from Apple for that phone.
Return it to wherever you got it and get your money back. -
Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information.
hi
if it is from gray market is there any harm on that please let me know
my phone is working fine and even when i connected to itunes it got registered with my id, -
New Iphone but OSA shown Product has been replaced.. STRANGE!
I (based Malaysia) got a iphone 3gs 32G as a present from my relative based at UK, she told me that the iphone is factory unlocked. after i got it, i try to insert local carries into iphone and when trying to activate it, I am getting an error from iTunes saying 'The sim card inserted in this iPhone does not appear to be supported'. i then tried to check the status of warranty (IMEI) at Online Service Assistant. when i entered the IMEI number, status shown 'We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number'. i stunned with this status and i eventually call to UK apple care to inform the issue. they told me that the product has been replace due to original's screen was spoiled and replacement is claimed under warranty. they ask me to provide the receipt in order to confirm the ownership. Unfortunately, my relative has lost the receipt so i am afraid it would hinder the new replacement. I email the apple representative but he seems do not entertain my claim despite i could prove the iphone still in new in box.
Is that possible apple will produce two different iphone with same IMEI? i just wonder how could my iphone has been replace? any suggestion?
I sent several emails to apple care consultant but got no reply from him. anyone out there could advise me what to do?If relative purchased phone with credit/debit card, issuing bank should be able to provide copy of receipt. If relative is setup to do banking on line, relative may be able to download copy of receipt without contacting bank. If purchase was cash, retailer may be able to search its records if time and date are known; retailer may have no desire to do so and probably is under no obligation to comply. Photograph box showing iPhone serial # & IMEI and email as attachment to Applecare consultant to see if that will help your claim. If all else fails, return iPhone to relative in UK and have her deal with seller.
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Our records indicate that this product has been replaced ?!
I bought my iPhone 4 couple of month ago and after selling my mac to get a new MacBook I wanted to sync it with my itunes... issue, itunes seams to be showing that no APP will be present on my phone once I sync it. So I wanted to check the support page... What a surprised, when I enter my serial number I got this message:
"Our records indicate that this product has been replaced. Please provide your product's replacement serial number to find its support and warranty coverage information. For more information, please contact us. "
What the H !? I bought the phone, brand new at an apple store probably 3 month ago or so.
Any Idea ? How and who should I contact ?First, in regards to iTunes content an iPhone can be synced with an iTunes library on a single computer only, and photos can be transferred from a single computer only. When transferring iTunes content and photos from another computer, all iTunes content and photos transferred from a different computer will be erased from the iPhone first. An exception is if you transfer your iTunes library from the old computer to the new or different computer following the instructions included with this link.
http://support.apple.com/kb/HT1751
All iTunes content on your iPhone - all music, movies, tv shows, and 3rd party apps should be in your iTunes library on your computer. Did you transfer your iTunes library from your old Mac to your new Mac and if so, how was this done?
If the 3rd party apps on your iPhone are not in your iTunes library on your computer which means you didn't have Sync Apps selected under the Apps tab for your iPhone sync preferences with iTunes on your old Mac, first you need to authorize your new Mac with your iTunes account with iTunes if you haven't already done so. With your iPhone connected and without syncing, at the iTunes menu bar go to File and select Transfer Purchases From - the name of your iPhone. This will transfer all iTunes content from your iPhone that was purchased/downloaded from the iTunes store that is not currently available in your iTunes library on your new Mac. After confirming all apps on your iPhone are in your iTunes library on your new Mac, select Sync Apps under the Apps tab and make sure all apps currently installed on your iPhone are selected below.
Regarding the other, you can call AppleCare. -
I have a 4th Gen Itouch non-responsive - says product has been replaced?
I'm stationed here in S. Korea - I purchased the phone on a military installation. I have had the Itouch for about 2 months then it just shut off randomly one day. Non-responsive, will not charge.. I've tried everything from different cables, hard reset, will not recognize on itunes at all. no water damage. I entered in my serial # and it says the product has been replaced? It has not been replaced.
How can I find out more information about this?An iPod will not pair to a computer via BT. The iPod doe not have the necessary profile to support that. Sorry. Also see the following:
iPhone, iPad, iPod touch: Supported Bluetooth profiles -
"This product has been replaced"! what does this mean??!!
I purchased a used iphone 5s. when I check the serial number it tells that this product has been replaced, what does this mean? am i still able to use it? what should I do??
It means that the iPhone was returned to Apple because it was defective, and the owner was given or purchased a replacement. That phone can never be used. It was probably stolen in transit to an Apple refurbishing facility.
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When i try to purchase or update it says "Your Apple ID has been disabled." I have contacted Apple 3 times and they told me to change my password each time and i told them i tried that, but it didn't work.They said they would try to fix it and they never contacted me after that. I have an ipod touch 2nd generation.
What did itunes support tell you?
If you did everything it says then you contacted them.
From the article you linked:
If the issue persists, you can visit iCloud Support, iTunes Support, Apple Print Products, or contact AppleCare for further assistance." -
iTunes is updated and works fine and I am able to log onto my account. When I go to purchase a song, I get the error message "Your Apple ID has been disabled". I've tried different methods: changing passwords, making a new account with another email address, and emailing itunes tech support. I am curious as to how many others have been experiencing the same issue. When I googled the error, it seemed like it was happening extremely often with many people.
We all love their products, but they always come with a lot of issues and horrible customer support.
My apple Id is [email protected]My Iphone 4 is telling me the same thing and I believe I figured out what the problem is. I had some fraudulent charges on my itunes account, so I call my bank and disputed the charges. Right after I did that, I started getting the message "Your apple ID has been disabled." I just realized today that the charges are not fraudulent, they are "in app purchases." One of my daughters downloaded the game Top Girl which is FREE, but in the game Top Girl you use money in the game to purchase things. It just so happens that the money you use to purchase things is real money MY Money!!!. My daughter thought she was using play money in the game and had no idea she was using real money. She spent $106.00 buying stuff. Now I have to call the bank and tell them to release the hold and pay Itunes. I'm hoping this solves the problem. Here is the link to learn how to disable "in app purchase" on your iphone or ipad.
http://www.ikidapps.com/2010/12/parents-avoid-accidental-app-purchases-how-to-tu rn-off-in-app-purchasing.html -
Bridge will not now let me use camera raw, though I have been using it every day. It ways that "the parent application is not active. Bridge requires that a qualifiying product has been launched at least once to enable this feature." What am I to do?
Usually this points to having some kind of earlier trial version still installed on your system. However without more details you are not likely to find an answer. Try this for a start:
How To Get Help Quickly -
I get this error message when I try to use Camera Raw in Bridge - all my other adobe products work fine. "Camera Raw editing requires that a qualifying product has been launched at least once to enable this feature" I have a 2013 Macbook Pro - I have also updated all the know adobe updates online.
Just a clarification in general:
BOILERPLATE TEXT extracted from the FAQ:
https://forums.adobe.com/thread/375816?tstart=0
Do not be abusive or aggressive in your tone
An aggressive, demanding, accusatory or abusive sounding post will often evoke an aggressive or abusive and unhelpful reply.
Remember, you are not addressing Adobe here in the user forums. You are requesting help from volunteers users just like you who give their time free of charge. No one has any obligation to answer your questions. -
Hi,
just purchased finally the upgrade for CS6 from CS5.5 Design Premium. I have a BIG problem. When I run the installation file, I put the serial for the upgrade => OK, then I have this message : "valid serial number but no eligible product has been detected", and asks me to put a serial of my actual version. I choose "Design Premium CS 5.5" with the good serial number and then I have this message : "the serial number did not match with a eligible product. Please enter an other serial"... Any ideas???
Thank you and sorry for my bad english.Yes, I was sure about this, but their offices are closed now, so I tryed to see if somebody have an idea Thank you for your reply.
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