'Youview' and Broadband.....................

For the first time, I have been charged on broadband for my 'youview' usage.
I've done nothing apart from record and view programmes, so why now?
AliceB

I assume you have an account with BT for the youview?
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

Similar Messages

YouView and broadband usage...?

Now that the 'Catch Up' TV services (iPlayer, 4OD, etc...) are not in the BT Vision section of the new YouView box, does using them now count toward my Broadband usage? It didnt count with the BT Vision box, but I cant find a reference anywhere to whether this has now changed.
cheers
mike

http://www.youview.bt.com/
"YouView is also available with any of our great BT Broadband or BT Infinity packages and with a BT Vision subscription all your on demand viewing (not just BT Vision programmes) is exempt from any broadband usage allowance - so you don't need to worry how much you watch."
So if you get a BT Vision subscription, even their £4 per month offering, then your YouView usage won't be counted against your broadband usage.

BT Youview and Now TV

Been looking on the comparison between vision and youview and notice bt mention now tv on-demand service.
would I be right in thinking that if someone watched this service it wouldn't count towards your broadband usage.

I have had NOW TV on top of my BT Vision for just over a week and just found I went over my usage in a few days, must have used nearly 20GB .
I checked again (new month) and used 2.46 GB in one day. This has to be NOW TV as I checked when I first had the box and BT Vision does not show up.
DONT get caught out, NOW TV does count to you allowance.

No Phone Line and Broadband Speed at 0.2 - Not hap...

Afternoon,
I ordered the phone, TV, and Broadband with an activation date of the 5th December. I then received a text message to advise that a phone line engineer will visit between 1pm-6pm, I booked half a day off work but no one got in touch.
At about 7pm I checked my phone line and the line was dead.
I then phoned through to see what was happening and the customer service kept putting me through to the wrong teams and from my mobile I was on the phone for just over an hour.
I am not happy that I had to make this phone call from my mobile when the line was meant to be sorted. After speaking to the delivery team, he advised me that an engineer did come but didn't need to come into the property and the phone line should be working.
NO communication about this on the day and after checking this with the engineer he advise he would raise a fault after we went through some tests.
we are now Tuesday the 11th and I have not heard back.
I assume from the fault on the line I am only getting 0.2 download speed on my Internet and the broadband line keep disconnecting and reconnecting again.
As mentioned before being a new BT customer my experience has not been very good at the moment and I hope you can put this right.

The link on my signature, is just a collection of my own help pages, the links below come directly from BT, so you should be able to use them.
You should be able to run a test on your line from this link from the BT website.
Reporting Phone Faults
It does sound like there is one wire disconnected somewhere, as broadband will just about work under those conditions.
It would be best to do a couple of checks yourself, using this BT link, to make sure the problem is not within your own wiring.
Fixing phone faults
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Out of contract for phone line and broadband

Hello all!
After receiving a really rather large quarterly bill i thought i would see how much time we had left on the phone line and broadband contracts. Quite astounded to find that BB finished in August last year and phone line in October. I thought we were all in contracts of some sort or another?
In this position then, might i be able to negotiate some sort of deal on a new contract?
Thanks in anticipation,
Kim x
Solved!
Go to Solution.

by rolling I mean month by month but important it is on standard terms and any previous discounts terminate with the contract so better to renegotiate a new cheaper deal asap if staying with BT - should only be 12month contract not 18month like new customers
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Phone line and broadband dropping

I have asked this question before why does my line keep dropping about once a week both my phone and broadband lights goes off then on again a few seconds later. Does my router need cooling down cannot clean inside it as I have had it for a few years. This only seems to happen during the summer months ie June- August it all started when my contract was up for renewal no it is up for renewal May. Tried ringing up the help the other day when I could not connect, half an hour later after trying the BT Voyager one and still not connect was told they would send a new hub, so I switched of my router and restarted it 10 minutes later and was able to connect. So now I have a new hub which I have not used.
So why does the line drop every few days do I need to pay £190 for an engineeer to give me a new extension or what as I did the extension and connection myself inclusing the box . I have never had an engineer in the house they have been outside as I have the pole outside my window, so can anyone help?

You need to access your Home Hub directly, it does not matter about the Belkin router as its only acting as an additional wireless access point.
Go to http://192.168.1.254/. This will show your home hub DSL connection.
I have the original home hub and http://192.168.1.254/cgi/b/dsl/dt/?ce=1&be=1&l0=6&l1=2 takes me to the page giving all of the DSL information. This is probably different if you have a new home hub, you may have to look through the nenue options.
What you are looking for is the downstream S/N ratio, it is usually between 6 and 20 db. The lower it is, the more likely your connection will disconnect.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Phone Line and Broadband Cancelled by BT by their ...

Hi,
Just a bit of a sound off and if anyone can advise of anything I can do to speed this up at all.
At 10am this morning, I got an email saying that someone had cancelled my Line and Broadband, the charge for this was to be £142.50, as I was still within contract… and to contact them if it wasn’t me. So I did.
1hour and 4 minutes later, and through 5 different departments, it turns out that someone in BT has cancelled my services, by mistake, in doing so, it now means that I am a ‘new’ customer, with a new customer account number, and have to wait for another week for them to turn my services back on again. They will also be changing my phone number, which I have stated that I want to keep my own number!
They haven’t confirmed that they won’t be charging me the £142.50 ‘cancel’ charge, which I have told them I won’t be paying, as this was nothing to do with me.
What the he1l!!
So, I wondered if anyone knew, how quickly they can actually re-activate services that they have cancelled today.
Am I within my rights to just cancel this ‘new’ contract and go elsewhere? And not be charged for this new or old account?
I am just a bit annoyed that this has happened and that I had to waste my morning (at work) calling these fools, just to be passed from one person to another.
thanks

Hi suzi2013,
Welcome to the community and thanks for posting!
I'm sorry that your services were cancelled. I've had a look at your post and it doesn't make great reading to be perfectly honest!
I can help iron out everything from here. Click on my username and under the section "about me" you'll see the link to get in touch with us.
When we've received your details we'll get back to you.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

New phone line and broadband

Hi,
I hope someone can help me.
I am due to move into a flat on the 4th of June, at the moment the flat does not have a phoneline though i checked on the BT website and at least one of the others do have one.
I would like to order a BT line installation with BT option 3 broadband, someone told me that it will cost £50 if i order both of these at the same time, however i can't find on the website link where to do it, the site just assumes i already have a phone line installed, Can someone point me in the right direction?
Daz

Hi Daz,
Thanks for posting. You can place an order for line and broadband here . Check it out and let me know how you get on.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Migrating phone line and broadband from BE to BT i...

Hi everyone, i ordered BT infinity 2 online on Friday , order went through with out any issues got the date for engineer visit on 14th of JUNE but since that my order is pending and i don't know the reason why and my account hasn't been created as well.
My phone line and broadband currently both with BE unlimited and somebody from BT told me that if i am migrating phone line from another provider then i can't order BT infinity 2 straight away, first i have to transfer my phone line over to BT and then i can order BT infinity 2. Can any body tell me if this is true.
I had excellent experience with BE unlimited for last 5 years and hoping that it carries on with BT as well but things so far not looking promising because i can't get straight answer from BT reps.
Any help in this matter will be much appreciated in advance.

OK i have update regarding my order, i spoke to BT rep today and she told me the reason my order is till pending because first i have to transfer my phone line over to BT then i can order BT infinity 2. The date they give me for my phone line to switch over to BT is 15th of June and once that completed then some one from BT infinity 2 Team will contact me and arrange a date for BT engineer.
So any one thinking about moving to BT infinity 2 in near future and currently they have their phone line and broadband both with different company then they should move their phone line to BT straight away and once phone line is moved over to BT then they can order BT infinity 2 with out any problems.
I hope this will help lot of other people who are in similar situation.

Crackly phone line and broadband disconnecting

For a month or two i have been having problems with our phone line and broadband connection. The phone line is extremely noisy (interferance) and when you make a call or recieve a call the broadband disconnects. I have tried different filters, routers and wires but no good. I have conducted a quiet line test and the result was i could hear nothing on the line. When i unplug the hub and just have the phone connected to the socket the noise on the phone has gone and their is no problem, connecting the hub make the noise come back. As a result of all this my broadband speeds are very low.
Here is my hub stats and a bt whole sale speed test.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:36:05
Downstream:
6.75 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
19.7 dB / 22.0 dB
Line attenuation (Down/Up):
7.0 dB / 3.0 dB
Output power (Down/Up):
13.9 dBm / 12.2 dBm
FEC Events (Down/Up):
7077 / 0
CRC Events (Down/Up):
12 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
19 / 0
Error Seconds (Local/Remote):
131 / 114
Hide details
Download Speed
0.81 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.81 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :6.91 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.25 Mbps
My dsl connection rate can get as high as 7.9 Mbps
Any advice would be helpful thank you
Solved!
Go to Solution.

your drops in connection have at one point reconnected with a far lower speed than normal resulting in the low ip profile. if you stay conencted 24/7 for 3/5 days the profile will correct itself for your current connection speed
I would as john46 suggested connected to test socket with a new filter and see if that helps
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Combining telephone and broadband accounts not hap...

When I tried to upgrade my broadband online I kept being told that there was a fault with my account. When I telephoned on 15 April for help I was told that I did not have a broadband account on my account. I have been paying a direct debit and using broadband since 2003!!!!!!!
Eventually I was told that my broadband account was a separate account and it needed to be combined with my telephone account before I can upgrade my broadband. This would be done. I would then be able to upgrade my broadband and receive a new hub.
Two weeks later and nothing had happened. I telephoned on 29 April and during a 30 minute call explained it all again. I was told that the Exceptions Team would have to combine the two accounts and then my broadband would be upgraded and a new hub sent to me. I was told that the Supervisor was going to take personal charge of this problem and it would be fast-tracked.
Today is 7 May and still nothing has happened. Help, please, someone.
Solved!
Go to Solution.

The day after I contacted the Forum I had a very helpful telephone call from Neil, one of the BT Forum Moderators, on Thursday, 8 May. We talked about the problem that I was experiencing. It was very easy to talk to Neil. I am nearly seventy and not up in all the technical terms, but he understood what I told him in my own words and explained everything in a way that I understood. He promised that he would get everything sorted out this week and gave me a direct line telephone number so that I could call him up and speak to him if I wanted too.
This morning, Thursday 15 May, Neil telephoned me again to say that everthing is sorted out. My telephone account and broadband account have been combined and I am now on Unlimited Broadband. I am now paying about half the amount that I was previously for two separate accounts. My Home Hub 4 should be here next week and Neil talked me through how to connect it.
When I sign in now to My BT my account page is quite different as everything is updated.
My old broadband account was closed to new subscribers years ago and the BT staff I spoke to on previous telephone calls had no knowledge of it. I was even told by one person that I did not have a broadband account. Neil knew exactly what my old account was and was able to get it changed to Unlimited Broadband. Without his help I would probably never have got the problem sorted.
Many, many thanks to Neil.

Paying for line rental and broadband only

I have recently received my bill and want to stop using my landline phone and just use my Internet phone.
Is it possible to either;
cancel my call plan altogether
or;
just pay for line rental and broadband.
if either of these are possible how would I do it?
Thank you

Which calling plan are you currently on ? The evenings & weekends one is effectively free anyway.
Also consider the type of calls you make. When I last checked, many international call, for example, were significantly cheaper using BBTalk, but most of the calls that I make were priced the same as for landline calls.
Have you considered a call-through service, such as 18185.co.uk ? (not a recommendation - just a suggestion)

I can't update my iPod Touch software. It fails at 777 mb of 778mb saying download has timed out. Computer settings and broadband connections are fine. Help please!

I can't update my iPod Touch software. It fails at 777 mb of 778mb saying download has timed out. Computer settings and broadband connections are fine. Help please!

Disable or turn off all firewall and anti-virus software and try the download again.
Stedman

Whats the difference between youview and youview +...

i ordered a youview box and netflix yesterday which i thought i was getting the dtr2100 which is a youview + box today i have recieved a dtr1000 which says its a youview box. so whats the difference in the two i have already read that this box isnt as reliable as the 2100 and have the youview + box coming out to me and sending this back. if they send me the youview + box will it be the dtr-t2100 as when i gave him the code he didnt know what box that was he only knew the phrase youview and youview +
Solved!
Go to Solution.

yes thanks. still not convinced im going to get the correct box this time either. who or what do i need to ask for so they get the right box sent out to me. i really dont want a inferior box which is going to break or be slow. it seems crazy that they dont recognise the humax codes. he did say they had a g4 which i see the newestbox is called but he said that wont record so im totaly confused and just want the right box ????

Youview with Broadband option 2?

Thinking of giving Youview a go , at the mo' i am with Sky and have been for many many years. Can't fault Sky or the equipment so easy to use but price is now a little steep. I do have the Movie package i do not like sports so no problem there, my only concern is due to my location i can only get about 20 Freeview stations [we are on a relay?] Now most of my / our stations are the mains ones which i can get 12345, can't get film 4 but may consider the new Sky Now TV for films however; what is the quality like? being downloaded must affect sound and picture? is it in 5.1 ? . Of course Lovefilm is another option with my 2 main films at home in bluray, the rest streamed.
Anyone tried Sky Now? how does it compare to Lovefilm? Looking at the full package for Youview [12.50]? + a film sub , my other quwstion is i am on BT opt 2 40gb , i seem to remember getting an email from BT saying i could have Youview if i went on OPT3 UNLIMITED ? don't want to up my bb costs as i average out at 16 gb a month use., Ta

From a google search - this was on bt.com before they took it down to upgrade:
A. Monthly Usage Allowances 1. What are BT's monthly usage allowances? How will I know if I exceed them?
Each BT Broadband option has a different monthly usage allowance, so you can choose the package that best suits your needs.
Broadband package Monthly usage allowance
BT Total Broadband Option 1
10GB
BT Total Broadband Option 2
40GB
BT Total Broadband Option 3
Unlimited*
BT Infinity Option 1
40GB
BT Infinity Option 2
Unlimited*
* Subject to Network Management

'Youview' and Broadband.....................

Similar Messages

Maybe you are looking for