Z10 can't launch apps a month after 10.3 upgrade

Question

The device boots up fine, but troubles start right away: Picture Password doesn't work, the phone falls back to plain password entry. None of the apps can launch. When I try, the launching animation plays for a few milliseconds, with the program's tile appearing on the home screen and sometimes starts zooming to cover the screen. If the animation lasts long enough, I can see the loading screen, but at that point it always vanishes. The more apps I try to launch, the faster they disappear. There's two exceptions: The help app always stays open for longer, but it never get past the splash screen. In a testament to RIM's work, the phone dialer app still works. It launches and can make phone calls. The call log is empty, and trying to see the contacts tab causes it to hang. It's comforting that despite the mess my device is in, I'd still be able to make an emergency call. I can slide down from the top of my device to see the option pane. All the toggles work, like brightness, notifications, nfc, bluetooth, wifi. But trying to launch the settings from their doesn't work. Neither does bedside mode. The WiFi is connected and so is the cellular. The hub takes about 15 minutes to start. Once it is loaded, I can see items in it, but I can't open them or select them. After another ten minutes, I'm even able to go in the hub settings. I can't compose. Eventually, I get the message "Some Accounts Failed to Respond". Some functionality is intermittent: sometimes when I click compose I can see the list of messages types (but can't launch any editors), sometimes I can make the delete/file icons appear, sometimes I can access the hub settings, sometimes I can search. The volume keys work. But I can't take screenshots. USB access is intermittent. BlackBerry Link sometimes detects the device, but sometimes it's unable to connect to it, other times it can connect to it but none of the functionality in Link works. Sometimes, the ethernet interface doesn't even exist after I plug it, sometimes it doesn't get an IP address, other times it does but the device doesn't respond. I can use the command line tools to get info from the device (when usb is working), see a list of installed bars, but the connection is closed if I ever try to upload a (valid & signed) bar. I tried to use Sachesi to do backup with no success, it tells me that I don't have a BlackBerry ID. The device is logged-in with a bbid. The alarm clock works. It also goes off after I reboot the device, with about 50% chance I think. When I boot the device, it always shows the apps I had opened before the device broke. Until the hub finally finishes loading, the red notification light blinks. The device broke while I was managing my contacts. I was settings a custom notification on a contact, and it kept getting removed. It might've had something to do with contact duplicates sometimes appearing. On the main contact app screen, I suddenly couldn't edit contacts anymore. When I selected one, the only options were "add contact", and another one which I forgot. My phone is an STL 100-3 and I updated to 10.3.1.1784 exactly a month before the troubles began. After the upgrade the majority of my photos on device memory were missing, although I'm not sure if it's related to the upgrade. Hopefully all these details can help RIM fix this. I could probably run an autoloader and get my phone running again, but I'm really hoping to eventually get my data back somehow. I've set it aside and I'm using another phone for now. 

Answer 1

Yo! I'm the poor dude who's experiencing the same awkward trouble as you are.At the moment I still couldn't figure a soution for it though (that is, excepting a factory reboot) but I'm still hoping that something will eventually come up. Same as you I set it aside and am using another phone in the meantime cause I do want to get my data back. My best guess would be to do an OS downgrade without data loss but I don't know if that will be possible since we cannot reach the phone via Blackberry Link and the phone itself is rather blocked so we wouldn't be able to get even to the Configuration app... Cheers.