Z10 locked and wont open

Hi ,
tried to unlock my z10 , it immediately showed attempt 6/10 , entered my password and nothing happened , didn't even show attempt 7/10 , carried on and nothing changed , tried entering any password again and again and nothing happened , still shows its 6/10 .
I'm receiving calls , emails ( can't see them as the phone is locked ) , all other notifications etc .
Tried connecting to my Mac but BB link wont work unless unlocking the device .
Tried restarting , took out battery , nothing .
Help please .
Thanks ,
Laurence

This is very unusual. I use a number of Z10's and other Blackberry phones and never seen this.
Did you try calling Blackberry support?
I would guess you have a backup of the phone. You can try to re-install the operating system, and then restore the phone. Hopefully the backup is not password corrupted.
It is possible you installed a third party software and that is causing your grief with the phone. I have seen some very weird problems caused by independently written third party software.
Jerry G.

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