Z10 problem restoring data from back-up file

I recently had to restore my factory settings of my bricked Z10.
However, when I go to BB link to restore my last back up file, when I click Restore and say Yes to restored settings... it opens a dialogue box that says restoring my Blackberry (with the option to cancel) the blue line in preparation but then after about 30 seconds it disappears and is seemingly not connecting to the phone that is connected to the USB.
I have tried uninstalling and re-installing Link.
I have tried again restoring to factory settings.
I have tried testing to an older back up file.
I have been able to make a new back up file. Which opens up the dialogue box with the blue line and after about 15 seconds goes to the dialogue box saying backing up device... don't disconnect your device and it successfully create a new backup.
Please help with what I can do to restore my old back up file...

If you can't see anything on the screen, I am not sure how you can work with the phone.  Are you able to get the phone repaired?  I'm htinking about the options here.  I don't know if that will work.  Will you be able to get that phone repaired or replaced?
If you are trying to read the data in the backup file see these threads for more information (bbb file)
http://supportforums.blackberry.com/t5/forums/searchpage/tab/message?filter=labels&q=bbb+file
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If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!

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    Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!

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    db12     10.2.0.1     1
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    DB_VERSION                                         VARCHAR2(25)
    HOST_ID                                   NOT NULL NUMBER(3)
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    SQL*Loader: Release 9.2.0.6.0 - Production on Thu Jan 18 17:21:47 2007
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             2 db11                 10.2.0.1                           1
             3 db12                 10.2.0.1                           1
             4 db13                 9.2.0.7                            1
             5 db14                 10.2.0.1                           1
             6 db15                 9.2.0.7                            1
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    HOST_ID                              NEXT     *  WHT O(") CHARACTER           
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    Total logical records read:             6
    Total logical records rejected:         0
    Total logical records discarded:        0
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    Run ended on Thu Jan 18 17:21:47 2007
    Elapsed time was:     00:00:00.39
    CPU time was:         00:00:00.13

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    If you have an iTunes backup on the computer, I'm not really sure that also includes the Apple data stored on iCloud.  It should have the local data.  For example, Contacts can be under "iCloud" or "On My Mac" (or whatever computer you use).  An iTunes restore should restore the data on your computer.
    The whole idea regarding an iCloud backup is that if your device ever fails and must be replaced or reset, the backup will restore all the data as it was at the time of the last backup.   The restore will return all the device's settings such as iCloud login, on/off states of data to connect to (like contacts).  Once that's done, the device will connect to iCloud and download the current data.
    IMPORTANT...
    Photos should be regularly synced to a computer (like you store photos from a digital camera) using either USB via iTunes (on a mac use iPhoto or Aperture to move them to an album) or using photo stream.  If you have been doing that, then you can sync those photos back to your device.
    If you haven't been saving photos except relying on iCloud to store them in a backup, then that is risky, as many users have discovered.  I'm afraid I have no advice in this case - there is no "cure".

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