Z30 when press lcok/unlock button it goes straight to standby mode....

Hello all Senior Members, I just purchased Brand new Z30 unlock 16 Gig black phone from BlackBerry shop (two weeks ago)....so far I loved the phone very much.  Last couple of days when i press lock/unlock button on top of the phone it automatically shows count down 3, 2 and 1 and goes to standby mode.  It is so frustrating because previously I was using lock/unlock button to shut off the screen for unnecessarily call or press wrong button while putting phone in the pocket. When phone is in standby mode I have to restart the whole phone holding lock/unlock for 10 seconds because when phone is in standby mode I am not getting any messages, calls, etc...(Tried couple of times when phone is in standby mode when I call my number it says “customer is not reachable" Could anyone help me out how to rid of this standby mode please?  Your help will be greatly appreciated.  P.S. - i am a first time BlackBerry users... Regards   

It has downloaded into your download folder. Find it in your downloads and click on it to install itunes.

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