ZEN Micro issues from the start

I am running XP home SP2, Zone Alarm Security Suite, Webroot Spy Sweeper, S&D Teatimer, and Lavasoft AdWatch on a P4 .5G machine with .5G of RAM and 4 working USB . ports. After installing the CD software, plugging in the ZM, and checking the device manager I see, "The drivers for this device are not installed. (Code 28). To reinstall the drivers for this device, click Reinstall Driver." Reinstall looks everwhere but finds nothing - neither on the Internet nor on the CD. I have down loaded the firmware upgrade but when I double click it I get, "Your player is not connected, please connect your player". This is my 2nd ZM in the past month. Having the same issues, I returned the other thinking it was a player problem. I love the machine but am tired of listening to the demo songs....

You are correct. I stopped all resident programs and ZM installed and was recognized. XP recognized the ZM. I was able to upgrade the firmware to ZenMicro_PCFW_US__0_03_PDE.exe and then I tried to upgrade again to ZenMicro_PCFW_L4_2_00_2_MTP.exe and that has not completed. It seems the second upgrade changes the ZM to a MTP device and that driver will not install. The device manager reports, "There was a problem installing this hardware (MTP device). An error occured during the installation of the device. The service did not respond to the start or control request in a timely fashion.". The device manager begins the installation but does not complete. I uninstalled the device and let XP find it again but it still did not complete. What next?

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