Zen Micro TouchPad Prob

hey, i've had my silver 5gb mirco since june, and i am very happy with its performance, except...when i first turn on my mirco, the touchpad is very un-responsi've (i have to press harder than i should). But after the micro runs for about 30 seconds, it goes back to its normal good responsi've player...and, i have the TouchPad Sensitivity on High, which is where i want it...any ideas? thanks
Owner: 5gb Silver Zen Micro

I find this can happen when the player is "busy", that is shifting around tracks etc. It just takes a second or two to respond to the button press.
You should definitely try the latest firmware if you haven't already.

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Zen Micro touchpad not respond

Hi everyone I bought my Zen Micro just after Christmas and have not had problems with it until recently. Each time I turn the player on, it is playing a song but the touchpad is not working meaning I cannot change song, change volume etc. I've made sure it is not on 'Hold' and also removed the battery for a number of hours but this has not resolved my problem. Anyone else experienced this or have any suggestions as to how I can fix it without having to send it to Creative? If not how do I go about contacting Creative and sending them my player to be fixed?Any help much appreciated?Cheers

Addlcove wrote:
try to update the firmware first, even if you have the latest version, that's the first thing the support is gonna ask you to do anyways
That would be a good idea if it is possible to actually scroll to the Reload firmware option and select it...
Do try it though, you never know...
If not however I doubt it is a firmware/software problem, probably the touchpad was somehow damaged...
Just contact Customer Support (see support at the top of this page?)
Best of luck...

Zen Micro - TouchPad problem and 2 suggest

Hi all,
i've bough Zen Micro just a week ago, and it works well with the standard song inside it.
then, installed the CD, upgrade all by support download and also upgrade the firmware.
When i've unplugged USB my touchpad seems not responding, also the power button. the only method to turn off it is removing the battery. -.-"
the only think that works are the volume (just up and down, but not click) and the hold on position. the other think outside the pad seems works well, it can connect to PC, can delete file, and so on.
i just put it without battery some days and when try to re-use, it works perfectly!
now i've upgrade the firmware to .0 and go back to the official released avaiable, and that happens again! but now also the volume pad don't work at all...
I think that it's only a software problem, but i can't reboot the player because my pad don't works !!!
but when i insert the battery and press the hold on the rescue menu appears, but the same button don't work for turn the zen off.
What can i do ?
Can have the 4 safety menu option via software? (suggest)
oh another stupid think, OT : when register in creative support, plz make the text box with the term of use readonly, because i can delete all the condition and press AGREE, so i think i virtually have no condition
sorry for my bad english,
regards

Lord_Dalamar wrote:
but when i insert the battery and press the hold on the rescue menu appears, but the same button don't work for turn the zen off.
If the controls aren't working in Rescue Mode the player is faulty unfortunately. You need to contact Creative Support.

Zen micro FM prob

my 5gb zen micro doesn't have the option for changing from mono to stereo. but more than that, it doesn't have an option to choose between international or japan frequency...so my player doesn't pick up any frequency at all.
is this true for others?
is it caused by the current firmware upgrade?

thanks everyone...
it was my player that was defecti've.anyway, i was able to have the unit changed now i can listen to both radio and mp3s.
thanks a bunch!

Creative Zen Micro Firmware Prob

So I've got a Zen Micro bout a year or two back and it stopped working a whle back.
It turns on fine but used to make a buzzing sound and?freeze. It had a small box with?'Firmware Problem' written on the screen.
Lately, it still makes the?buzzing sound but freezes on the Creative Logo screen.
I've tried to renew the Firmware and I tried the recovery tool thing, but neither worked.
Is there any way to fix it's Or is it totaly gone?
Thanks in advance.

Did the firmware problem happen during a firmware update, or did it just happen all of a sudden, and if so how?
to re-load the firmware, download the latest firmware on a Windows XP machine, go to control panel, tne add/remove programs, look for windows media player and if its there click on remove, you should see a window saying something along the lines of windows media player rollback.
Next lok for something called ( or somethg like)windows media player runtime, and remove that ( it may show the roll back screen again, continue, and complete the process)
re-start windows
Plug in your Creative MP3 player via USB connect it to a chharger ( if it uses/can use an external charger) and let it go to 'rescue mode'
Click on the firmware update, and when it asks you what language, highlight re-load OS ( or firmware) in recovery mode on your player.
As soon as the screen on your player prompts you to re-load firmware, click on your language choice on the P.C upgrade window.
If there is no language option, then get ready to select re-load OS on your player when the update starts on your P.C.
This only works with XP
If the above doesnt work:
Did the firmware error occur as a result of an attemtp to upgrade the formware to a plays for sure version?
Is the player regognised by your P.C running windows XP? ( go to control panel then hardware, then device manager?
This is what happened when i tried to upgrade ther firmware on my Zen xtra, what i did to fix it was based on what other people had tried on various other creative playerws such as the touch/micro/vision etc
see hereMessage Edited by Rich_T on 06-2-20070:23 AM

Zen Micro - Dock Prob

Ok, so I connect up my micro to the computer. All is well,it is recognised on device manager. I then go on Zen Micro Media Explorer and on the player, it keeps changing from the docked mode screen to normal playing mode... On the Media Explorer all the buttons are disabled and it says 'device is not connected'. I try go on Creative Media Source Organiser or Creative Media Source Player, and the Micro is listed on the left, but when I click on it an error message pops up saying "creative mediasource player has encoutered a problem and needs to close. We are sorry for the incnvinience."It doesn't show any specific error code or anything, but I have tried reinstalling the softwares, but no luck. The software itself is very unstable on my computer for some reason which I am unsure of, my computer can handle much more power demanding software such as Photoshop and other media programs, but MediaSource Player seems to run really slow, etc.Any suggestions anyone?rich

Error message is
AppName: ctcms.exe AppVer: 3.0.37.0 ModName: ctnjb3.dco
ModVer: 2.0.3.0 Offset: 0007440

ZEN MICRO PLAYBACK PROB

I have some mp3 files of uni'versity lectures. They were recorded/ encoded? at
6 kb
ps.
When I try to play them on the Zen Micro they play too slow, like an LP playing at the wrong speed.
They sound fine on WMP0 or Real Player. I have also played these files on 3 other mp3 players and they sound fine on them. Any ideas?

You'll need to reencode them at a supported rate. I have a suspicion it's the bit-rate being too low, but also check the sampling frequency.

Zen Micro Remote Prob

I have now owned two remotes, one which I returned and another I just bought off eBay, and neither have worked on my Zen Micro. I can hear sound through earphones when I plug them into the headphone jack but pressing he buttons on the remote does nothing. I can't skip tracks or pause the music. The remote is not on hold, is there anything else i could try?

Well, Ebay could mean a few things. Was it a store on Ebay or a private seller? You might need to contact the seller to see if they can provide you with a (proper) receipt, that shows what you purchased and when you purchased it. If you bought it in November then you should still be within the 90 day (full) warranty. You do normally need a receipt to prove the original purchase and date.
Contact Customer Support anyway to see what they advise, and it wouldn't hurt to e-mail the seller to see if he/she can give you a receipt.
Cat

Zen Micro Update Prob

I have emailed Creative about 3 times aboute this problem. All they keep doing is sending back some stupid automated reply telling me how to set up my programs. I already know that.
I installed the last update of the Zen Micro. The one where it will now let you plug it into another computer and transfer things to it without installing all the drivers. It said it was going to lose all songs. I did what it told me to do and it lost all the songs. I did't really mind. It finished so I restarted the computer and i plugged it in. I went onto Zen Micro explorer. It did't know
it was connected. It was fine before the update. I uninstalled everything and put it alll back on again. Restarted my computer and it still could't find it.
Please can you help
me asap. Thank you.

ollyp wrote:the whole point of the v2 firmware is that it works with windows media player, and windows explorer someone told me. they have updated media explorer to accept it but its not designed to.
It depends if you prefer working with the folder view or not, and whether there are other reasons to switch to v2.

Zen Micro Shuffle Prob

Hi there, I have about 700 songs on my zen micro, and I mainly listen to it on Shuffle Repeat with All Tracks. This includes atleast 5 hours everyday at work, all of my driving, and all weekend camping this weekend, I've had this particular player for about 6 months now.. 6 GB. I know for sure that there are songs on my player that the player has NEVER played, and some songs and artists that it plays noticably more frequently than others, and I mean over the whole time i've had it. I also know that the songs that it never seems to play are songs that do work correctly, as I have scrolled through and found the songs I didnt remember I had and played them to see if they worked properly. It seems to me my player has a mind of its own, knows what music it likes and what it doesnt want to play for me.:smileyindifferent: Its very noticable, and im kindof frusterated. Does anyone else have this problem or know anything thats going on, or do I just have to put up with it. Yes, i also realize that if it's truly random, there is as much chance of the same songs being played over again as there is playing different ones. Thanks, Justin

noroom wrote:
So, what you're saying is that shuffle creates a new "virtual" playlist, with the songs you selected in random order. This resulting in a song never being played twisce.
While random chooses the next song randomly, which could (theoretically) result in the same song being chosen 4 times in a row.
Did I get it right?
Yep, kinda. I'm not sure I like the use of the word playlist as this could cause further confusion, it essentially just remembers what tracks were played but there is a limit to that memory and I've never seen a definiti've number for what that is and whether it varies by player.

Zen micro screen prob

ok well, i got my zen for christmas (this year) and i woke up this morning to use it so i turned it on and for some reasn the backlight comes on but nothng shows up on the screen! you can here the clicker when u move around the menus but cant see anything and when i press the play button i can still listen to music. anyone have any ideas of what i can do?

Thats interesting, try the reboot mode on it here how"?How do I enter Recovery Mode on my Zen Micro?To go into Recovery Mode
Take out the battery, press and hold the ON/LOCK button in the ON position and put back the battery back.
<
Wait until Recovery Mode appears on the display
<
You have the following options
Clean Up - (To rearrange your stored data)
<
Format All - (To format and remove all data)
<
Reload Firmware - (Reloads your player's operating system - Do not choose this option unless you have downloaded a firmware update from the Creative website)
<
Reboot - (Restarts your Player)
<
If that doesnet work contact creative by e-mail or phone, here is there e-mail
http://us.creative.com/support/custsup/welcomeds.asp
they respond within 24 hours.
Hope this hel
ps.

Creative zen micro transfer prob

When using Napster to transfer songs to my zen micro mp3 player the following happens.
License storgae is not working.Contact microsoft product support.
When I hit click here for more information nothing happens.
It has worked previously without any problems! Can anybody help??

Here is a list of things to check:
) Confirm you have Windows Media Player 0 installed on your XP SP or later system.
2) Confirm your Zen Micro has the latest 2.x firmware (2..02 Beta or later). The .x firmware does not support N2G. Download the 2..02 Beta firmware from http://us.creative.com/support/downloads
3) Confirm KB8922 "Update for Windows Media Digital Rights Management-enabled players" is installed on your XP SP or later system with WMP 0. See http://support.microsoft.com/default.aspx?scid=kb;en-us;8922 for details.
4) Confirm your Zen Micro's system time is synched to the system time of your computer.
5) Confirm XP and the Napster client recognize your Zen Micro is connected. It should display under the "Portable Device" object in the "Library" window of the Napster client. The Zen Micro Display should read "Docked". See if you can transfer files using WMP 0. Confirm the Creative Zen Micro Media Explorer version .00. ( http://us.creative.com/support/downloads ) can access your Zen Micro. Can it transfer tracks to the device?
6) Confirm your firewall is not interfering with the connection to Napster or to the internet for current date and time. Consider disabling firewall, Antivirus, and Spyware Scanners as a diagnostic step to troubleshoot your transfer issue.
7) Consider reinstalling Windows Media Player 0 and KB8922.
8) Check the USB cable connection. Determine the USB chipset on your system. There are forum threads where users resolved transfer problems by installing a new USB Adapter with a different chipset or determined the problem was the USB cable. You can also troubleshoot by attempting the transfer on another computer (if available).

Zen Micro - Battery prob

Hi, i got a problem with the micro battery i charged the battery but only after 3 hours 2 battery lines have decreased, why the battery empty itself so fast? (sorry for my bad english)

Frost wrote:Hello, I've got a question for You. On the main page is written that Zen Micro has 2-hours Battery Life, but mine is low after 6 hours !!! I've made what was recommended about battery but nothing has changed, ( worksh longer....thats all !! ) Is it general in Zen Micro, or only my product is faulty ? I hope You write me soon.
(Here I am!)
Frost: There's lots of information on this in the FAQ post. If you aren't getting the full life then something is different in your setup to the test specification, which is 28kbit/s CBR MP3s with no EQ, Smart Volume etc.

HUGE Zen Micro Music Prob

Ok...i've had this problem practically since day ...i got it for x-mas. Everytime i add a song...it doubles it. Just recently...i added 57 songs. I look on the list...on my computer...and GUESS WHAT?!?! 44 (ish) songs...woohoo. What do i do?
Please dont say delete each double...that will take WAY TOO LONG!

sorry..it was clear in my head ;-)
I just meant that all i'm doing is the ripping phase. i am not moving the tracks to the zen device, just ripping cd tracks to my laptop. is use zen micro explorer for the ripping phase; notmad will not rip cd's. ultimately, i would transfer to the device using notmad. BUT, the duplicates show in the library immediately upon ripping the cd. it does not happen when i download a song, only when the tracks go into the library from a cd. Ideas?
Not life-threatening, but certainly annoying.

Zen Micro radio prob

My Zen Micros radio doesn't work at all. When I try to listen to it there is no sound at all. Does anybody know why?

Just a thought - have you tried tapping the play/pause button to take it out of the "presets" mode? Mine is perfectly silent when in preset mode with no preset set. Tapping the pause button allows you to toggle to scan or tune via the forward/back buttons.

Zen Micro TouchPad Prob

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