ZVM 30GB - STUCK IN RECOVERY MODE - PLEASE HEL

I have a ZVM 30GB and when I turn it on, it stays on the "ZEN" startup screen for awhile and then jumps to the recovery screen. So before I posted this on this board I tried the clean up, reformatting and all the options that come up on the recovery mode screen but nothing happens or it freezes up. I tried downloading and using the recovery tool, but it doesn't seem to be able to communicate with my player and when trying to upload a new firmware it always says failed. Is there anyone else encountering this same problem or know what I should do?

Hi, I've got the same problem as that person.
Whenever I clean up, format, reboot, or delete the firmware, I either have to reset it, or leave it in that mode until the battery reloads. I've got the latest firmware on my computer, but whenever I try to download it, it'll either just say for some reason, it isn't docked when it is, or, halfway through, it'll say there was an error.
Is there anything I can do to fix it's

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