8830 messages on handheld do not appear in Outlook 2007

I have just one user who is using an 8830 world edition. Random messages will appear on his handheld but not in his Outlook in box. There are no filters or rules in place on his account either in outlook or on the Exchange 2007 server. IT policies in the BES server match those of all other users. An attempt to forward the message from the handheld to anyone results in the error that the message has been deleted with the Red X. It is not alwasy the same sender that gets dropped. This has been happening for about 2 months now. I really need to know where to go next.
Thanks

If you open the message with the red X, what is the message status at the top?
Have you done any troubleshooting already, like wiping and reactivating the device, or removing and readding his account on the BES, or anything??
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8830 messages on handheld do not appear in Outlook 2007

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