Apple id problems on iphone 5

Hi guys, i have a problem with accounts. I had an iphone 5 on which i changed apple id. Now i got a new device and when i connected it to my pc it backed up to an really old version which was running on old apple id. Now i cannot acces icloud because this id that doesnt really exist anymore so the password i write down doesnt match but what really doesnt match is id. How can i delete this old id account/version? Thx

Hello, isepar. 
Thank you for visiting Apple Support Communities.
You may find this article helpful with the issue you are experiencing.
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/TS5223
Cheers,
Jason H.

Similar Messages

  • Recent apple update problem stalled iPhone

    Recent apple update stalled my iPhone and phone shows that I need to connect to iTunes.

    Use your backup copy of your computer to put everything on another computer and restore your iphone.
    Either way you have to restore your iphone.

  • Apple ID problem on iPhone 5: Cannot log in to verified address or reset or delete the address

    My Apple ID included my name and our company's domain, so to make things like calendar invites a bit more anonymous as they fly around the web, a while back I went to https://appleid.apple.com and changed my Apple ID to correspond to a more anonymous email address.
    While on https://appleid.apple.com I registered and verified the original email address as an Alternate Email Addresses.
    It seemed like it was hard or impossible to change some things, like my iPhone 5, to use the new Apple ID with iCloud, because it only allows me to enter a password, not change the account's email address.
    In general it seemed like everything still worked, though, until the recent update to iOS 7.
    In iOS 7 > settings > iCloud, it's asking me to "Sign in to iCloud" and to "Enter the Apple ID password for "[my old Apple ID email address]."  But when I do enter the password, it doesn't accept it and simply tells me to again to "Sign in to iCloud..." and to "Enter the Apple ID password..."
    I thought perhaps it was confusing my old ID w/ an old password, but neither old or new passwords work.
    After doing research in the Apple Support Communities, I found some saying that I'd just have to go to the bottom of the iCloud screen and it the "Delete Account" button.  Frustrated, I did.  But whether I next selected "Keep on My iPhone" or "Delete from My iPhone" the next thing is says is "Password Required" and "Enter the Apple ID password for  "[my old Apple ID email address]."
    Since that's the very thing that isn't possible for me (always giving the error "Your Apple ID or password is incorrect") I:
    went to https://iforgot.apple.com and entered my old Apple ID (which, again, is verified still in my Apple ID account as an Alternate Email Address)
    clicked "next"
    selected "Email authentication: To access your information, we will send an email to the address(es) on file for you."
    clicked "next"
    and go this message, "Email has been sent."
    However... it never sent the message to that email account.  So I did it again multiple times.  Then I went and checked spam filters. Then I looked at email logs on the server... Nope... it is not sending the message.
    In desperation I decided to just wipe the phone clean and start afresh through iTunes, where I clicked "Restore iPhone..."  When I did a dialogue box popped up that said, "Find my iPhone must be turned off before [iPhone 5's name] can be restored. Go to iCloud Settings on your iPhone and turn off Find My iPhone before restoring your iPhone." 
    On the phone in settings > iCloud, there is a "Terms and Conditions" blue link that I "Agreed" to, which gives me access in iCloud to turn off Find My iPhone, but as soon as I do, the Apple ID password for that old email address is demanded, again... and of course I don't have it...
    In researching I read that perhaps another alias could be added to my https://www.icloud.com > email > preferences > accounts, but as it turns out the alias can't be my old Apple ID.  It has to be an alias that include @icloud.com in the address.
    What can I possibly do, now, please? 

    Well, in my case things have turned out well.
    Apple Supports' highest level personnel talked to the Apple engineers.  The Apple engineers said that if I had a receipt for my phone that they would be able to release the phone's Apple ID.  I did have the receipt, because thankfully the Apple Store emailed it to me when I made the in-store purchase, so I emailed it them along w/ a link to this discussion because they were asking for a description of the scenario.
    A couple days later they emailed me saying:
    ~~~~~
    Thanks for contacting Apple.
    The device serial number on your case does not have an Activation Lock enabled. To get help for the issue you’re experiencing, you’ll need to contact AppleCare Support.
    You can start your support request online and get connected to an expert at the Contact Apple Support website:
    http://www.apple.com/support/contact
    [name]
    AppleCare Account Security
    ~~~~~
    Ouch. 
    I then recontacted the Apple Support person who had been helping me. He said he'd talked for 45 minutes with the Apple engineers and had one *last* idea.
    He had me log into https://appleid.apple.com/ > Password and Security, then he had me delete my Rescue Email Address (which was the same as my old/original Apple ID that has been stuck on my iPhone 5's iCloud account).
    After doing that he had me go to the Name, ID, and Email Adresses tab (which you see when you first log into https://appleid.apple.com/) and change my newer Apple ID back to my old original one. (Note: An email is required to verify each of these account changes.)
    Then I went into my iPhone's settings > iCloud, and YAY!!!! it let me log into my account!  Then I went to the bottom of the iCloud screen and deleted the account.
    Then I went back into Apple ID, logged in, and deleted the old Apple ID, re-entered my new one, and saved it. (Note: An email is required to verify each of these account changes.)
    Then I went back to my phone and entered my Apple ID's email address and password... and it worked!
    Now I just need to fix some stuff that got goofed up in all of the experimenting.
    If anyone else on the planet has read this much, I would recommend going back in and adding all the info you can to your Apple ID so that your backup addresses and aliases are right.
    Final thought: My problem was a result of an error/problem with Apple's product.  I kind of wish it was like other industries that try to compensate for their own mistakes (restaurant = free meal, airline industry = upgrade, etc.) because this took a LOT of my time.  But I do appreciate the support workers' perseverance in helping.

  • Iphone in Great Britian discovers Apple tech problem - Signal Strength -

    November 25, 2007
    Signal trouble: British iPhone mystery
    Is O2’s network to blame, or Apple’s (AAPL) iPhone?
    That’s the question posed by more than a few British iPhone owners who purchased the device in the past two weeks and have been struggling ever since to get decent telephone reception on it.
    The problem surfaced two days after the phone went on sale in the U.K. when “Matlock” in Derbyshire started a discussion thread on Apple’s support board entitled “UK 02 (poor signal strength/reception problems)”:
    My iphone can barely pick up even the slightest signal, although on occasion can pick up 3 ars, only for it to drop out again. I have two other 02 phones, a Sony Erricson and a Nokia n95 with no reception problems at all. Is anyone experiencing same problem with their iphone, I would like to hear from you. (link)
    Two weeks later, Matlock’s query has received more than 100 replies (and 3,723 pageviews), most of them registering similar complaints. Some users found that reinstalling the software made a difference. When others returned their phones for new ones, the problem went away (although some reported that the new phones were no better).
    Definitive U.K. sales figures are not available, but O2 reported that it sold “tens of thousands” of iPhones the first weekend it was available.
    Several posters on the Apple discussion board volunteered that unlike the complainants, they were getting great reception on their iPhones. And many owners with signal problems expressed pleasure with how well the device performed its other functions.
    But unlike American iPhone owners, who tend to blame any reception headaches on AT&T’s (T) cellular network, the assumption in the U.K. seems to be that the signal problem is Apple’s. The impression is reinforced by O2, which has been referring callers directly to the manufacturer.
    One clue is that many British iPhone owners can, like Matlock, compare the signal strength on their iPhone with other cellphones using the same network (one user even posted photos showing the phones side by side). Another is that the indicator on the iPhone tends to jump to five bars as soon as it is placed in the charging dock, which suggests that the problem is battery related. As user Richard Catledge points out:
    It says in the manual that phone signal is adjusted to the minimum power when not in use, just enough to detect the incoming pings, then it will power up to get the best quality call. It is digital, so as long as the signal power is strong enough to reconstruct at the other end, more power is pointless. I suspect this is what you are seeing, or a slightly flakey implementation.
    Meanwhile, the consensus on the discussion board is that unhappy owners should let Apple know. Writes one user who posts as ::…SAM…::,
    The only way to get anything done about it is if people that have poor signal problems is to take your phone back and get it replaced. The more phones they get back, the sooner they will do something to fix the problem. Emails and complaints are fine, they can be put in a folder, high handset return numbers cant be so easy to hide under the rug.
    Thanks to InformationWeek’s Alexander Wolfe for the link. See his report here.
    Filed

    Interesting post. My previous phone was an 02 XDA Exec, a smart phone based upon a common handset (forget which one), but the smart phone before that was the same. They all had one thing in common - poor reception.
    tbh, I think its an inherent problem with smart phones. However, with my iPhone I haven't noticed anything out of the ordinary really. Its better than the XDA, at least the iPhone doesn't drop out completely!
    But compare it to a normal handset and the normal handset will normally have a much better reception strength.

  • I am using the same Apple id for my iPhone and iPad! Does this cause a problem with apps?

    I Was told I should use a whole different I'd with my iPad because if I have both my phone and iPad with the same Apple id it will cause conflict with the apps on each of them. Does this happen?

    No. I've been using the same Apple ID on my iPhone and iPad for years without problems. If fact, if both devices are yours and you use both devices having the same Apple ID on each of them is preferable.

  • Has anyone else had problems since downloading latest update?  My iTunes stopped working and mobile device won't download, I now don't have Apple to backup my iphone?

    Has anyone else had problems since downloading latest update?  My iTunes stopped working and mobile device won't download, I now don't have Apple to backup my iphone?

    As i've posted in this thread:
    http://discussions.apple.com/thread.jspa?threadID=746408&tstart=30
    I've tried everything others have suggested without any luck.
    Now I'm stuck with a 300 bucks mp3 jalopy.
    My big question here is :
    why aren't we hearing from apple? why aren't they saying something like "yeah we messed things up but be patient. we are trying our best to fix it..." ?
    I was thinking to buy the macbook pro but now I'm afraid of the day things will get messy with that too.
    Pentium 4   Windows XP  

  • Apart from the lock button problem in iphone 5 the display brightness suddenly goes blank and becomes normal after locking and unlocking the iphone. The Apple service centre in India is denying to service the iphone as it was purchase in USA even thoug it

    Apart from the lock button problem in iphone 5 the display brightness suddenly goes blank and becomes normal after locking and unlocking the iphone. The Apple service centre in India is denying to service the iphone as it was purchase in USA even though the iphone is in warranty.

    iPhones do not have an international warranty.  Warranty is valid only for the country of purchase.  This is most likely because different countries require different iPhone models.  Not reasonable to expect all countries to maintain stock for all models.

  • After i installed ios 7 in my iPhone 4s and I got problem to login into my icloud account. There is a message appear and said  "the operation couldn't be completed (com.apple.appleaccount error 403)" can you help me ? how can i fix this problem ? iPhone 4

    After i installed ios 7 in my iPhone 4s and I got problem to login into my icloud account.
    There is a message appear and said  "the operation couldn't be completed (com.apple.appleaccount error 403)"
    can you help me ? how can i fix this problem ?
    iPhone 4, iOS 7
    iPhone 4S, iOS 7, (com.apple.appleaccount error 403)"

    Error: com.apple.appleaccount error 403
    Recreate Error: On a Iphone/Ipad device that has "already" created the maximum of 3 per device Apple limit of ICloud account creation attempt to create or login to ICloud service tab in Settings. You will be presented with "com.apple.appleaccount error 403" which does not tell the laymen anything useful.
    Cause: IOS 7 reports a "best guess" error instead of detailed error explanation.
    How To Resolve Error: Find a device that has not been used to create an ICloud account the maximum 3 times and use it to create the ICloud account by logging into the Settings/ICloud tab with the Apple ID you want a ICloud account created for.
    Keep in mind this will use up one of the three lifetime allowed ICloud account creations allowed by Apple on that device.
    Also per support: If an existing account is logged into the ICloud service. A. Backup phone using iTunes on a mac/pc. B. At bottome of Settings/ICloud Delete the account "AND" all the user date from the phone. It will offer the Delete all data option. The reason for Deletion(and is why we backed up on a pc vs. the cloud) is when you create the new ICloud account it will backup all of the Device owners information to the wrong persons account.
    Once you have created the new ICloud account log into that account on device that was presenting error: "com.apple.appleaccount error 403" it should allow the ICloud login.
    Once you have verified the "device with error" is ICloud functional delete the ICloud account from the device used to seed the ICloud account and delete again all user data from cloud. Restore the recently created mac/pc Itunes locally created backup to the phone and then go to Settings/ICloud and login with the device owners Apple ID and password and verify your backup to the ICloud settings and Eureka! your done.
    It took less time to do that for me to type this lol.

  • The "unknown error" problem when I am trying to sign in to the apple store on my Iphone 5

    "unknown error" problem when I am trying to sign in to the apple store on my Iphone 5, which was recently replaced with new one by the warranty (maybe this is the reason). However, it signed in on this device at first, but now it is not... What should I do?

    Mobile Me was withdrawn well over a year ago. If you still see Mobile Me in your system preferences it is because you have an old operating system.
    iCloud has replaced mobile me, but you would need OS X 10.7.2 or better to use iCloud.

  • Will apple give me another iphone 5 if it has problems?

    will apple give me another iphone 5 if it has problems?

    No.
    I sent mine back to Apple last week.  It was approx 2 months old.  not waking up / unresponsive.  no water damage and Apple said they could not find anything wrong with it and are sending it back to me.
    Not Happy as ive been without a phone for nearly 2 weeks - just to get the same one back

  • HT201407 Hi Apple my iphone 4s is Factory unlocked Butt Not Reconized The Sim Card Plx Check It My Iphone Problem My IPhone Imei IS #013068004883148

    Hi Apple my iphone 4s is Factory unlocked Butt Not Reconized The Sim Card Plx Check It My Iphone Problem My IPhone Imei IS #013068004883148

    Don't post personal information.
    You may have a defective sim card. Get another sim card from the cell provider.

  • I want to buy iPhone 5 64 gb The problem I'm in Saudi Arabia  Can you pay the money directly from MasterCard to Apple Then send the iPhone by Aramex or dhl directly to Saudi Arabia

    I want to buy iPhone 5 64 gb
    The problem I'm in Saudi Arabia
    Apple UK site can not be shipping outside the uk
     Can you pay the money directly from MasterCard to Apple
    Then send the iPhone by Aramex or dhl directly to Saudi Arabia
    Thanks

    However many people contact Apple support for there is nothing that either they or you can do.
    Apple stores online do NOT provide international shipping, end of story.
    If you want an unlocked iPhone 5, you will either have to wait until they are available nearer to you or you need to physically travel to the UK and purchase an unlocked iPhone 5 there.  Rememeber though about warranty issues - not international so it means you'll have to physically return to the UK if anything goes wrong with the phone.
    If you have a friend travelling to the UK, then they could purchase one for you and then you could put a local Saudi nano sim card in the phone when they become available over there.
    Other than that, just be patient and wait until they become available.

  • FaceTime and iCloud must be signed in to the same Apple ID to use iPhone Cellular Calls.

    FaceTime and iCloud must be signed in to the same Apple ID to use iPhone Cellular Calls.
    This is the error message I receive when I try to add my phone to my Mac for proximity / FaceTime audio calling.  This feature worked until I changed my Apple ID.  I have updated my Apple ID everywhere I can think of updating it.  I've signed out of Apple ID on my Mac, deleted EVERYTHING (calendars, contacts, etc.), signed back in, etc.  I've done the same with my phone, and even done a power-down / reboot and nada.  I keep getting this message from the Mac.
    I can't figure out where else I should look for my old Apple ID to be logged into anything or creating problems.  I've gone over my iPhone and Mac and I'm at a loss.  As an aside (and yes, wrong forum), have lost the ability to do SMS forwarding since the Mac no longer receives the code from my iPhone to allow this feature to work.  This was lost after signing out of the Apple ID on my Mac this afternoon.
    Bluetooth is turned on for both devices.  Both devices are on the same WiFi network.  Both devices otherwise appear to be working correctly with the exception of the problems I'm having with FaceTime and iCloud being signed into the same Apple ID (which they are).
    Thanks in advance,

    (By the way, I should have pointed out in my earlier posting that I'm running OS X Yosemite 10.10.3 on my Mac). I Just installed latest Yosemite update while my iPhone was switched off, and when my Mac restarted, the 'iPhone Cellular Calls' checkbox in the FaceTime preferences was checked and the problem was therefore solved. Switched on my iPhone, still fine. Relief.

  • Can I use two apple ids on my iPhone?

    Does anyone know if I can use two apple ids on my iPhone. Basically I have a problem where I can't download an app because its not available in the Australian store but I am considering starting a new apple id linked to my Hong Kong credit card so I can purchase this app
    app
    if I do this will I only be able to see the apps downloaded using each particular apple id account on my iPhone at any one time...?

    wjosten wrote:
    That only applies if you turn on Automatic Downloads or iTunes match.
    To the OP, you can ignore Philo124's post.
    No, it Applies if you download content from one then switch to another and download content from the other. Automatically or not.
    Apple Wrote:
    Association of Associated Devices is subject to the following terms:
    You may auto-download iTunes Auto-Delivery Content or download previously-purchased iTunes Eligible Content from an Account on up to 10 Associated Devices, provided no more than 5 are iTunes-authorized computers.
    (ii) An Associated Device can be associated with only one Account at any given time.
    (iii) You may switch an Associated Device to a different Account only once every 90 days.
    Not sure if its only limited to past purchases or new ones as well though.

  • Hello, my name is Karan Taneja and i have been a loyal Apple customer. I have been using Apple since it introduced iphone 4 and have been upgrading/buying every new phone Apple introduces after that. I was always happy and surprized to see Apple doing so

    Hello, my name is Karan Taneja and i have been a loyal Apple customer.
    I have been using Apple since it introduced iphone 4 and have been upgrading/buying every new phone Apple introduces after that.
    I was always happy and surprized to see Apple doing so good to its customers.
    Unfortunately, i experienced some thing really unprofessional and different this time.
    It begun suddenly one day when i tried to charge my phone, the phone was on silent mode and as usual the phone vibrated when i kept it for charge.
    After a few seconds the phone vibrated twice or thrice again when i re-inserted the cable thinking it might be loose.
    It continued to charge well when i left the room for 2 hours and finally when i returned i could see a damaged i phone 5
    lying on the floor and the phone vibrating continuously and i figured out there was a fault with the cable and the
    current wasnt flowing continuously due to which the phone continued to vibrate and fell off the shelf.
    Next day i took the iphone to Apple service centre at Saket which was closed.
    Thinking its August 15 and so the store might be closed i went back to home and waited for the next day but unfortunately could not turn up since
    i had to go to work on odd timings.
    I again went to the same service centre on 17th August 2013 and saw the service centre closed again when i tried to contact
    the other service centre and was informed about Saket's service centre already been shut down.
    There was no hoarding/ banner any kind of intimation for the customers.
    Since 18th August was Sunday and i was occupied on 19th August i went to service centre at Ansal Plaza Khel Gaon Marg on
    20th August 2013 to complaint about the Faulty Cable and the damaged caused to my iphone 5 due to the same.
    I very well explained the same to one of the person at the receiving desk at the service centre who accepted the cable
    but explained me that he doesnt have the authority to accept my iphone without permission from the technical support people
    who will be able to help me in that case and gave me the toll free number.
    i Tried to reach the toll free number and finally managed to get online with a technical support executives who too all my details and
    summary of the problem i experienced and finally kept me on hold for almost 10 minutes ormore after which he said he said that my
    case cannot be considered and while the discussion was on, the call was disconnected and i was left frustrated as i still was at the service centre
    but finally i left with no hope from Apple .
    I tried to reach again at the toll free number, and finally managed to talk to a well behaved person who assured me of considering my case and suggested
    me to go back to the service centre and advice the the person at the recieving end there to get me connected to the technical support team when i reach so that i could
    submit my phone but, since, it was already around 4:30 and the service centre was about to shut and due to traffic
    conditions all around i thought of visiting the service centre next day.
    On 21st August 2013, i went back to the service centre and spoke to the one of the store person who adviced the case to the manager Mr. Alok ( as i remember )
    who was really rude to tell me that i will have to call the technical support team on my own and then he will connect and that its not his work and all that .
    I finally connected to one of the senior technical support executives Mr.Mohamed Azharuddin K who understood my concern and spoke to the manager of the store to accept
    my iphone.
    My iphone was finally collected and i was assured i would get a call back next day from the service centre about the update.
    It was now 22nd August 2013, no update was given,no call was received, i tried to call the service centre at 12:30, they were unaware about my case and knew only about the cable and said will call me
    back very shortly.
    I called back at 2:30, still no update, at 4:30 i called back again when i was told that my case cannot be considered and i can collect my phone.
    Similar discussion was held with Mr.Mohamed Azharuddin K.
    I knew by the time i will reach the service centre would again close.
    He told me that my case cannot be considered since the cable was recieved in the dead condition and wasnt working at all unlike what i told him about the cable.
    On 23th August 2013, i went back to the service centre and collected my phone. When i asked about my old cable and told them that it was working and i wanted the technician
    to check it properly when i handed it over, they had no answer but to say its already shipped. I spoke to the manager who said that he never told any body that the cable
    was received in dead condition and he only conveyed to other authorities that the cable had fault .
    I finally dont know what to do and came back with the new cable.
    I just visited my time, petrol and parking charges in getting the cable replaced.
    If i calculated i have spent around 16 hours and 2000 worth of money in just getting the cable replaced and have a broken phone in hand.
    More than a weeks torture.
    Is that the way apple compensates for its fault ????????????????
    I will make sure that i never buy any thing from Apple and advice all the people i know to not trust Apple blindly.

    Wow, Karan Taneja, you've just embarrassed yourself on a worldwide support forum.  Not only is your post ridiculous and completely inappropriate for a technical support forum, but it also shows your ignorance as to whom you think the audience is.  Apple is not here.  It's users, like you. 
    If you would have spent half the time actually reading the Terms of Use of this forum that YOU agreed to by signing up to post, as you did composing that usesless, inappropriate post, you (and the rest of us on this forum) would have been much better off.

Maybe you are looking for

  • I am getting a Changing Password Failed error when I try to join an active directory

    I had a working AD configuration under Snow Leopard. When I upgraded to Mountain Lion, my account was no longer in sync with the domain. I got the red dot on the login screen and my domain password was out of sync. I unhooked from the domain at that

  • XSLT, using document() to fetch a local JSP generated XML file

    All, I have 1 XML document that keeps track of various subsite owners of a domain I manage. The xml file doesn't hold much, something along the lines of: <?xml version="1.0"?> <sitedirectory>      <page id="/marys_page" name="Mary's Page"">          

  • How to login in Oracle 10g SQL Plus

    I just installed Oracle 10g. I tried to login to SQL Plus by using scott and tiger to be user name and password, but it did not work. What can I do about it? Please help and thanks in advance!!!

  • Best modem/router for AEBS that actually works?!

    Hi, I have had so many problems with my AEBS it's unbelievable! If someone could suggest a modem/router that works well with the AEBS so i can set up my wireless network that would be great! So far i have tried the netgear DM111P modem & the d-link 3

  • Error in PS/SD Price Interface

    Dear Colleagues Has anyone come accross the following error: No expenditure items found Message no. VPK1310 Diagnosis No expenditure items matching the selection were found. System Response No processing possible. Procedure Resource-related billing c