Authentication Source not appearing in login dropdown

Hi,I've created a custom Authentication Web Service and linked a Authentication Source to this. The Everyone group is given Select rights to both of these objects. I've given the Authentication Source the description "TestAuth".
However when I refreshed my login page there after, I don't see my newly created Authentication Source. Tried re-starting the application server (Tomcat 4.1) and it didn''t work either. Tried to force a strict ordering of the Authentication Source Prefix using the options in PTConfig.xml, but no luck there either.
The only useful Plumtree article I managed to find is one that talks about the blank description, which is not the case here.
Has anyone encountered this before and know how to ensure that the authentication source you create appears always? Need to solve this urgently in preparation for migration from 4.5WS to 5.0.
Thanks in advance for any advice!
Weng Kong Lee

Hi,
This should just work. As long as the everyone group has read access to the Authentication Source it should show up in the select dropdown. You will need to restart the app server (as you did) to pick up the changes, because the auth source select is cached per language (you could also just change the guest user to a different language).
Are there any errors or warnings in PTSpy the first time you hit the login page (errors would only show up the first time because the select will be cached after that)? If you turn on Debug logging for the portal common component, you should be able to see more information as the list gets created. If you can post any relevant PTSpy messages, we may be able to help you further.
Another possibility is that if your Auth Source is set as an Auth Partner for a Sync Auth Source, then they won't be added to the list because the Sync Auth Source will be expected to be added to the list.
-- Don

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