BT asking for bank details over the phone
On Friday evening I received a call from someone saying they were from Bt.
The caller said my bill hadnt been paid and if I didnt pay it now my service would be suspended, (I was moved from quarterly billing to monthly and my direct debit had been cancelled an was now whole bill payment monthly).
When I asked where the caller was from he said the Philipines, alarm bells started ringing. I asked to speak to someone in the UK and was told I could not be transferred, I then asked for someone in the Uk to call me, again I was told it wasnt possible as they had no contact with the UK.
A call from someone asking for bank details immediately makes me suspicious, (theres lots of scams out there).
Why is it not possible to speak to someone in th UK?
Bob
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.
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Thank you for taking the time to reply to my question.You must have an Apple ID and an iTunes/App Store account that will request credit card information. In order to download free apps: Creating an iTunes Store, App Store, iBooks Store, and Mac App Store account without a credit card. Please read it very carefully.
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It's a fake. Apple will never ask you to do that.
http://support.apple.com/kb/HT4933
Assuming you haven't fallen for the fake, just delete the email.
BTW, this forum is for questions from people managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. Normally you will get the quickest and most applicable responses if you ask your questions in the general iTunes forums.
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HT201272 Why am I asked for bank details when downloading free apps?
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For the App Store you need an Apple ID with a credit card tied to it.
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http://support.apple.com/kb/HT3702 -
App store has started to ask for bank details on free apps
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Even for free apps they put a temporary $1 hold on your card, which is probably why they need the info. Without it that hold can't go through.
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Is this the first time that you've tried to use the account to download something from the stores ? If it is, then unless the instructions on this page are followed when creating an account : Create an iTunes Store, App Store, or iBooks Store account without a credit card or other payment method
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On 9/29 I ordered an iPhone 6 Plus 128GB as an edge up from my 5S, swiped my card at the store to pay the Edge Up fee, and was told 10/31 was the expected ship date.
Didn't see the order on my My Verizon account, spoke with 3 representatives on the phone to actually get the order number so I could track it.
On 10/24 the ship date disappeared and I called to find out there was an issue with the payment. I gave them my debit card number over the phone for the Edge Up amount, and they charged me full retail -- OVER $1,000.
They promised it wouldn't post to my account and it wouldn't ship after cancelling the order. Next day it shipped. I called FedEx and refused the package over the phone.
I called when the payment posted the next day, totally wiping out my bank account and charging me overdraft fees.
They said they'd push for a refund immediately -- on Sunday, 10/24. It's now 10/30, I see no refund, I have no phone, and I have over $100 in bank fees from their mistake.
I spoke with a supervisor on the phone and they said they could refund the bank fees, but would do nothing for the fact that they screwed up my order, and told me it would be another 2-3 weeks before they actually ship a phone to me if I ordered today.
Sorry, but that's NOT good customer service. I can buy out my Edge agreement, sell the phone on eBay, and go to another carrier pretty easily. I don't want to leave Verizon's service, but I don't really see how they value me as a customer?
Does anyone else have some idea of what I could do about this whole thing??
TL;DR -- Verizon charged full retail for a phone instead of Edge Up fee, still no refund, no compensation for the inconvenience and stress they caused, and another 2-3 week wait on a phone I ordered a month ago.That situation went from inconvenient to complicated quickly. Wait for any pending orders to drop off, wait for things to clear up, wait till your upgrade comes up and then upgrade when your contract is fulfilled. I would have suggested a replacement phone, I know, with only a month left why couldn't you just upgrade early, but these situations where people try to upgrade early always end horribly and once a phone order starts, it almost cannot finish until something winds up shipped received and returned. Sorry this happened the way it did. Definitely not efficient.
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why is it ok for a verizon wireless service representative to lie to a customer? I went over my monthly data and i called to ask for some help with the overage because i was barely over. They told me they would take care of it and sold me on a shared data plan that would result in 2gb less data but told me i would save 20$ a month. I agreed and recieved my next statement and to my suprise my bill actually went up 15$ a month and i talked to several people and they all told me there is nothing that can be done to get back on the plan i was on and they can not even give me a discount to get me back to what i was paying. They can only offer me a convenience credit. I will be cancelling service.
ajwest101,
We do not want to see you go. I truly apologize for any misinformation regarding your plan. Let's investigate into this a little further. What plan were you on? What plan were you switched to? If you look at the detailed billing online of your previous bill do you see any additional charges other then the plan?
LindseyT_VZW
Follow us on Twitter @VZWSupport -
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If anyone else is looking for a solution to this same problem, I was able to get it working looking through several older discussions.
The solution was to use the password that I had on my iTunes account the very first time I set up the iPhone about a year ago. I changed my iTunes password about 10 months ago; but apparently, the backups continue to use the password that existed when the phone was first set up.
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The issue is the if i enter the same PORTAL Login credentials, its showing as Authentication failed.
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thanks & regards
SnehaHi Kiran,
I have recently taken up this portal.. so not clear on the structure.
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Pablos1966 wrote:
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