Can't get mobile device to auto configure the active sync server

Hello
I am trying to get my costumer mobile devices to auto configure the active sync server name so they don't have to type it in. I believe I have everything in place Certificates are fine. I populated the external url on the active sync
object in Exchange.
DNS is set up correct. I ran the Exchange Connectivity Analyzer and it runs perfectly. The only test step if fails on is the first attempt to contact the autodiscover service using just the domain name and that is because we have a
record in DNS so our domain name points to our public web server but all the other tests run fine. At the end, it even displays the xml file contents and shows me the external url of the active sync object.
I get a successful run but it first shows SSL certifiate of our public Web site and then hangs on the server config and then prompts me to enter in the server name and domain. My external url in Exchange looks like this:
https://remote.domain.com/Microsoft-Server-ActiveSync
Any Help??
Eddie

Thank you for replaying but there is already internal A record that points to Exchange server. Firewall, DNS external and internal are setup like this:
Firewall:
Port 443 and 25 points to Internal IP of our Exchange 2013 (only mail server in company).
Port 80 not open.
External DNS records:
autodiscover.mydomain.com à points to our WAN IP
remote.mydomain.com à points to our WAN IP
mydomain.com à points to external online webhosting
Internal DNS records:
autodiscover.mydomain.com à points to ours Exchange 2013 internal IP
Remote.mydomain.com à points to ours Exchange 2013 internal IP
mydomain.com à points to external online webhosting
Test form "ExchangeConnectivityTest.com" is Successful but with warnings.
Warnings are about https://mydomain.com/AutoDiscover/AutoDiscover.XML
because
https://mydomain.com is
pointing to website, which is hosted externally.
Eddie

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