Can't use my custom claims provider when access to my site from external url

Hi,
I just created a clean SP 2013 (15.0.4641.1000) environment and I have a site collection up and running with access from internal url (http://my_server_name/) and external url (http://cloudshare_external_url/).
When I access from internal url (with the local administrator account) I can add users to site groups:
But if I access from external url (with the local administrator account, too) the people picker does not work:
And if I put the email directly, I get the following error: "Sorry, you are not allowed to share this with external users"
What am I doing wrong? Am I missing something?

Hi Sebasl,
Based on your description, my understanding is that the users cannot be resolved when accessing the site using external URL.
I recommend to check the authentication provider for the external zone of the web application to see if the custom claims provider is selected.
Please go to Central Administration > Application Management > Manage web applications > highlight the corresponding web application and then click Authentication Providers in the ribbon > click the external zone.
Best regards.
Thanks
Victoria Xia
TechNet Community Support

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