Combination exists in Master Data Table, but error occurs in layout

We are getting an error in planning layouts that state that a combination of Cost Center and Profit Center is not included in master data table for characteristic. I looked at note 1222910 that apparently fixes this issue, but we are on SP21 and the note was included in SP19.
Any suggestions?

Hi there,
That seems an issue throwed by the characteristic relationships.
Are you sure the profit center/cost center issued in the message exist in the master data?
It seems some how you're getting that combination of that profit center/cost center in the planning layout and the charateristic relationship is validating that.
See if you query has the valid combinations for the profit centers/cost centers in the filter and/or variables.

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