CRM service order - Follow on processing in ECC
Dear Experts,
We create a service order in CRM. It contains service items as well as spares in it. If I configure the same order type and item category in ECC, would this replicate as it does not at the moment.
What needs to be done to make it reflect in ECC transaction VA03?
Thanks
Ritwik
Thanks
Similar Messages
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Errors CRM Service Order - ECC CO posting
We have created a SAP CRM Service Order ( Copy of SRVO) transaction in CRM 7.0, on release of the service order we are getting the following error .
An error occurred in system ZDEY240 during account assignment
Message no. CRM_ORDER_MISC 060
Diagnosis
Errors occurred when assigning an account assignment object to a business transaction. To view the error message, see the accompanying log file.
Transfer Log
u2022 Errors in prerequisite object Transaction 8000000187 (Notification E IAOM 026)
u2022 Profit center for CRM integration not found (Notification E KECRMPCA 001)
u2022 Error occurred during determination of profit center (Notification E IAOM 039)
u2022 Error occurred during creation of internal order (Notification E IAOM 018)
If any one has a good idea on how to resolve this please let us know.
Posted by Piyush Gandhi
Mobile : 7176505770Hi Chetan
Greetings
Thanks for your email.
Ref is made to the issue.
I am aware of the CRM - ECC CO integration configuration , we have performed all the settings, I was refering to the error log in particular
Which States:
An error occurred in system ZDEY240 during account assignment
Message no. CRM_ORDER_MISC 060
Diagnosis
Errors occurred when assigning an account assignment object to a business transaction. To view the error message, see the accompanying log file.
Transfer Log
u2022 Errors in prerequisite object Transaction 8000000187 (Notification E IAOM 026)
u2022 Profit center for CRM integration not found (Notification E KECRMPCA 001)
u2022 Error occurred during determination of profit center (Notification E IAOM 039)
u2022 Error occurred during creation of internal order (Notification E IAOM 018)
If you noticed there are serval log associated with this error , If any one know exactly what would be the reson which caused this error logs. We have checked all profit center , ecc service materials , Org Data config and found to be OK. Still the error persists.
Need help to resolve this error.
Regards
Thanks
Piyush Gandhi -
Unable to view Spare Part Components in SAP CRM Service Order
Hello All,
We are implementing CRM 7.0 Ehp 2.0
As per the following video it is now possible to integrate the spare part components in the CRM Service Order, using the BOM replication and Product Proposal functionality in SAP CRM
SAP CRM 7.0 - Integration of ERP BOM Information in the CRM Product Proposal
However in our case we are not able to achieve the desired results.
Following configurations are done
1) The BOM is replicated from ECC to CRM the same can be viewed in commpr01
Material 4561 is the main product and 4562 is the component
2) The item category for the main product is YRVS where the customization for structure scope is done
3) For the Product Proposal customization's, I have created a new method schema
4) The transaction type and the sales org are assigned to the method schema
5) However now when I am creating the service order, I enter the sold to party, the product id
6) Next I go to the line item to click on product proposal.
7) The system issues the below message
Please advice if I am missing on any configurations.
Kind Regards
AtulHi Raghavendra,
Thanks for your reply, appreciate the same, I have now added the relationship objects as per your post above in comm_hierarchy for the particular category
Now in the product master , I am now able to view the tabs(screen shot attached)
Next I create my BOM in ECC with BOM Usage 5 and save the same
Next I run the initial download for the adaptor object BOM in SAP CRM
When I check in commpr01 for the material 4561 the component and the main material have not come.
Can you please advice further.
Kind Regards
Atul -
How to get CRM service order data in R/3
Hi,
I want to retrieve service order data from CRM system to R/3, is there any FM for this. Please help as i am new to CRM
Thanks
BobbyHi Bobby,
It is very much possible to upload CRM service orders to SAP R/3 or SAP ECC via standard CRM middleware.
Please refer to the below SAP help document for complete list of configuration activities for service order upload.
http://help.sap.com/saphelp_crm50/helpdata/en/f0/5d583c65399965e10000000a114084/frameset.htm
<b>Do not forget to reward if it helps</b>
Regards,
Paul Kondaveeti -
Creating ERP Sales order with reference to CRM Service Order
Hello all,
I am trying to create an ERP Sales Order from CRM. If Icreate the Sales Order manually, it is working correctly but, if I try to create the ERP Sales Order as follow-up document for the CRM Service Order, it is not working.
I have defined the Cross-system Copying of Transaction Types, byt the ERP sales order is not shown as possible follow.up doc from the CRM Service Order. Does anyone know if it is possible?
Additionally, I would need to create CRM Sales Orders in reference to ERP Sales Order. Is there any way to do it??
Thanks in advance and Regards,Hi Oliver,
Rajendra answer is correct.
The SAP Standard integration Scenario creates a ERP sales order for all the salesitems in the serviceorder.
Without items no salesorder is created in standard.
Maybe you could realize your requirement with own coding when you save a new service order or by button - click.
I realized something similar some weeks ago. One hind: It is helpfull to maintain a ztable where you store which CRM serviceorder is linked to which sales orders.
Kind regards.
Manfred -
Extract Text Types from CRM Service Order
Hello Experts,
I have a requirement where we need to extract the Text Types and texts from a the Item Details of a CRM Service Order.
I know it's not ideal to have large strings of text in BW but it is needed by the business.
Can anyone point me to the table that contains the Text Types and associated texts?
When I F1 on the field, nothing happens.
Thanks in advance.This can be done through action profile.
-
Updating the description field on the CRM Service Order
HI Experts,
I want to update the description fied with the service order number on the service order.
What is the procedure to update the screen field on the crm service order, is it by order_maintain.
Thanks in Advance for your help,
PraveenHi Praveen,
Changing the field label on the WebUI is discussed many a times. Before posting, it is always a best practice to search for the solution.
here is the link
Change Field name & make it optional
Hope this solves your requirement.
Best Regards
Shiven -
Stopping the service order from further processing
Hi Experts,
According to my requirement, the service orders will be generated by the call centre agents , then they will release and the technicians will be determined . The pager messages will go to the technicians.
But the service order whic are generated after 5 PM , we should not send the messages to the technicians althought the service orders are released.
For this where should I do the coding , which is the exact place to stop the service order from further processing.
Please help me out in this.
Thanks in Advance,
PraveenHi,
The best way would be to implement a ORDER_SAVE Badi..wherein u can stop a service order for further processing based on the status..
Regards,
PePe -
WM Service Orders Replication to CRM Service Orders
Hi, is possible to replicate Work Management Service Orders from R/3 to CRM Service Orders? Is this a standard funcionality?
Regards.Hi Fernando,
The service orders of R/3 (the one created using tcode: IW31 or IW34) cannot be replicated to CRM as part of the standard.
Regards,
Shalini Chauhan -
CRM service order does not create purchase requisition
Dear experts,
CRM 5.0
We have a scenario where saving a released service order should create a purchase requisition in ECC and update the document flow. I have performed the following steps and still the PR isn't getting created.
1. Configuration in CRM and ECC for integration of service processes with logistics and maintaining the purchasing document types.
2. Maintaining standard pruchase groups in ECC table V_TMW01
3. Assigning standard purchase org to the plant
4. Making sure correct RFC destination is assigned to the logical system.
Am I by any chance missing some middleware steps as saving the service order does not even trigger anything in the system?
Thanks
RitwikHi Ritwik,
Just check the following activities are maintained or not
1) You have created the subscription in SMOEAC with Site , Replication object and Service Order
Process type in the criteria value.
2) You have maintained the customizing entry in CRM in spro for the following combination in logiistics
Integration for Trans.Type Item Cat. Service Organization Org Unit (Service) Log. Scen.
Regards
Pavan.A -
Issue regarding CRM service order status profile
Hi Guys,
Currently we are working on CRM 5.0 now the problem is when we create a service order then the sytem is throwing an error stating that
Diagnosis
Some system statuses cannot be set manually, but can only be set internally by the system. This is the case for status Contains Errors.
Technical Note
The maintainability of the system status is specified by SAP in the system table CRMC_STATUS_PROC. Every change to this table is a modification - SAP cannot take over maintenance for errors that result from changes made to this system table
we have defined a new status profile for service order which consists of
User Status System status
1. In Process In Process
2. Solved Finished
3. Defered Finished
kindly give your valuable inputs regarding this
Regards
Basavaraj patil.Hello Basavaraj,
Please refer the following link
http://help.sap.com/saphelp_nw04/helpdata/en/0e/830b378a50fc5be10000009b38f839/frameset.htm
using status profiles for authorizations
Status profile tables
regards,
Muralidhar Prasad.C -
Preventing the service order from further processing ????
Hi Experts,
According to my reks, I need to stop the service order processing based on the timings after releasing the service order, for this do I need to use the status badi and what is the procedure to follow.
Please help me out in this.
Thanks in Advance,
PraveenHi Praveen,
Using status BADI set the status to 'Distribution Lock', so it will not trigger any changes to ECC.
//Bhanu -
Purchase Requisition from CRM Service Order
Hello Everybody,
I am trying to create Purchase requisition from Service Order for Service(Material type DIEN) as well as Material (Material type HAWA). I have maintained all the necessary configuration in CRM as well as ECC, like in CRM, Logistic integration we maintained settings for Purchase requisition and in ECC we have maintained Document type and schema for the purchase requisition.
For information purpose, I have created Service Material in ECC as DIEN and item category group as LIES.
As soon as we save the Service Order in CRM with that item category, it should create Purchase requisition in ECC and the document flow in CRM should get activated.
Currently we are not able to create Purchase requisition in ECC.
Kindly let me know if theres any configuration settings missing in CRM as well as ECC or if note to be applied.
Best regards,
Anup BansalHi Anup,
I am facing purchase requisition creation problem for service products from crm.
I have seen your query which was posted on same issue, so i thought i could get some help.
The problem here is when i am saving the service order i am getting the below message.
Enter a (default) purchasing group for material group SUB_MC (Notification E CRM_SRV_LOG_EXT_OLTP 002).
I have actually downloaded mat_dien materials from ecc to crm and for material purchase group is already assigned for one plant, but still not able to recognise.
Please help me out.
Thanks in advance. -
Internal error during pricing in CRM service order
Hello Guys,
Here is an issue when i add line item in service order, it pops up with an error message " Internal error during pricing "at header & line item. Its observed that output tax condition type MWST is not called from TTE. Pricing procedure has picked up perfectly & even TTE setting is maintained which in turn calls Tax Calculation procedure 11000. But then we are unable to trace where system is falling to call MWST condition type. Request you to guide me on the issue.
Regards
Devika.SHi Devika,
please refer to following SAP notes:
559836 FAQ: tips & tricks for CRM pricing
559876 FAQ: Tricks and hints for the error analysis in pricing
559866 FAQ: tips & tricks for the IPC installation
best regards,
Johannes -
Billing Issue for CRM Service Order
Hi Gurus,
I have a question regarding the BPP C69 which is a complete scenario of Service Management. I did complete the config guide C26 which is a pre-req.
I created service quotation, Service order, and Techinician confirmed that service order. In step 4.7 in C69 says that in ECC, I can see the corresponding document in billing due list through VF04 transaction...I executed but I am not able to see any transactions. But I checked in ECC, using T Code IAOMC and I am able to see all the documents which I created.
And I checked the item categories in CRM and they are set for External Billing which is through ECC. Can anybody tell what I am missing. Or is there anyway I can make this Billing work in ECC.
Please let me know.
Thanks,
Sharath.Hi Raj,
Actually the issue, we'll have 3 kind of materials.
1) Sales Material,
2) Service Material
3) Service Spare Material.
When I did the config guides, they mapped 3 item categories in CRM but in ECC they mapped only for Sales Material. That's why my order which has only service material is not replicated as soon as I added a Sales material...it replicated.
Hope this helps.
Cheers,
Sharath.
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