Crystal Report Layout asking for Login Info

I have modified the Delivery Note Crystal Report Layout for Business One by clicking the Edit button on the Report and Layout Manager for Delivery Note (Items).  I then saved my modifications to a file.  Finally, I go into Business One and import the Layout for Delivery Note (Items).  When I preview the Layout it asks me for login information then continues to fail.  How dow I make it so I can print the Delivery without having to constantly log in?

Hi Jeff,
I recently had a similar problem on an 8.82 implementation, having contacted and spoken to SAP Support multiple times these suggested fixes worked:
The request to login to the database when you open or print preview a Crystal
report is a known issue. To resolve this, I recommend you go through our Root
Cause Analysis (RCA) guide. Please see attac hed Note 1676353 on where to find
this. There are four Cases in this guide (which contain a number of Influences)
- please go through all Cases and Influences.
We also tried the following:
STEP 1:
Influence 2: Case 2 is to clear all the data for login (e.g. sa and
password - delete them) and then ticked 'Integrated Security#.
- Influence
3: #: Check the current datasource is to update connection.
- Retest opening
the system reports on a workstation.
- If they are still reporting an error
try the next step
- STEP 2:
- Change the datasource location of
the report from OLE DB to SAP Business One type and leave the
authentication
information blank. Try running the report in Crystal, and then import to SAP.
And also opened up the Crystal Report via the Edit button in SAP in Reports and Layouts Manager, we then clicked on the database connection and updated all the tables (even though they were the same) and these got the reports needed working. Speaking to SAP it is a known bug and they are releasing a hotfix to resolve it, but try explaining that to a customer !!!
Hope these help.
Regards
Sean

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